Browse documents
Productimg-toggle-alt-text
  • MyGeotab icon

    MyGeotab

    img-toggle-alt-text
  • Geotab Drive icon

    Geotab Drive

  • GO Devices icon

    GO devices

    img-toggle-alt-text
  • IOXs icon

    IOXs

  • Harnesses icon

    Harnesses

    img-toggle-alt-text
  • OEM Integration icon

    OEM Integration

  • SDKs icon

    SDKs

  • Software Integration icon

    Software Integration

    img-toggle-alt-text
Solutionimg-toggle-alt-text
  • Compliance icon

    Compliance

    img-toggle-alt-text
  • Sustainability icon

    Sustainability

  • Fleet Management icon

    Fleet Management

  • Fleet Productivity icon

    Fleet Productivity

  • Public Works icon

    Public Works

  • Expandability icon

    Expandability

  • Software Integration icon

    Software Integration

    img-toggle-alt-text
Featured Content
Content Icon
Product Guide — The MyGeotab User Guide
A comprehensive guide to the Telematics Fleet Management Application and the available tools for managing the data sent by the GO device.
 
Content Icon
Order Now Solutions Catalog
The Order Now Product Catalog lists all the products that are currently available for Customers to purchase through the Order Now Program.
 
Content Icon
Geotab Camera Add-In for Surfsight Camera User Guide
The Geotab Camera Add-In for the Surfsight camera allows users to view live video feeds and video recordings, create rules and exceptions to detect distracted driving behavior and harsh driving conditions, and much more.
 
Content Icon
Geotab Marketplace Order Now Partner Guide
This document contains all the essential information that you, the Partner, need to use the Geotab Marketplace Order Now program to facilitate purchases of Geotab and third-party products.
 
Content Icon
Geotab Data Connector User Guide
The Geotab Data Connector tool was designed for Fleet Managers to import curated data from numerous Geotab data sources, sourced from their own fleet, into their preferred BI/visualization tool.
 
Content Icon
Geotab Keyless NFC Access
The Geotab Keyless System allows for the simultaneous storage of up to four distinct stored Virtual Keys (reservations) locally on the GO device that can be accessed via Geotab Keyless NFC tags (tapCards).
 
Content Icon
Geotab Firmware Product Guide
Browse resources and information about telematics devices, engine data, and more.
 
Content Icon
GO Telematics Device GPS Precision Summary
Learn more about how a GO telematics device obtains latitude, longitude, altitude, and speed coordinates directly from the applicable GPS chipset (“GPS Chipset”) embedded in the GO telematics device.
 
Get support for your Geotab products
Explore all documents
Document icon
Best Practices for Large Fleet Reporting User Guide
Learn more about the best practices to follow for large fleet reporting.
Document icon
Centralized Identification and Access Management (CIAM) User Guide
Learn more about the Geotab Centralized Identification and Access Management (CIAM) user management experience across all Geotab platforms.
Document icon
Citizen Insights User Guide
Learn more about Citizen Insights, a tool that helps governments to maintain an open line of communication with their citizens while holding themselves accountable to reach desired operational targets.
Document icon
Cold Chain Solution Ordering Sheet
Please refer to this document for ordering Cold Chain Solutions when placing order through MyAdmin.
Document icon
Cold Chain Trailers Power and Ignition — Location Guide
This document is a reference guide for the power and ignition location and connection points in all supported refrigerated units (trailers).
Document icon
Cold Chain User Guide
The Cold Chain feature allows you to monitor engine data, sensor readings, and any other diagnostics data sent to the database from all assets at a glance.
Document icon
Collision Detection User Guide
Learn how to utilise telematics data to detect potential collisions using the new Collision Detection Rule in MyGeotab.
Document icon
Custom Telematics Devices and MyGeotab User Guide
Learn how to integrate custom telematics devices onto the MyGeotab platform using Geotab's Gateway APIs.
Document icon
Data Set - Geotab Integrated Solution for Toyota/Lexus
Learn which data attributes are available for Toyota and Lexus in the EU.
Document icon
Data Set — Geotab Integrated Solution for VW Group
Learn which data attributes are available for Volkswagen and Skoda.
Document icon
Data Sharing User Guide
Data Sharing allows users to collaborate with trusted business partners by sharing their telematics data to other Fleet Management Application databases.
Document icon
Drive App — Administrator's Guide to Hours of Service
Learn how to set up your company, vehicles, and drivers for Hours of Service (HOS) compliance using Geotab Drive.
Document icon
Drive App — Administrator's Guide to the Drive App
Learn to use the Drive App, as part of the greater Cloud ELD solution, the Drive App (running on a compatible mobile device), is used together with a Telematics Device.
Document icon
Drive App — Driver's Guide to Asset Inspection
Learn how to perform an asset inspection in the Geotab Drive App to determine if your vehicle requires repairs.
Document icon
Driver’s Guide to Data Transfer at Roadside Checks
Learn how to data transfer at roadside checks, set a security PIN, and check previous asset inspections.
Document icon
Drive App — Driver's Guide to Diagnostic and Malfunction Events
Learn about diagnostic and malfunction events and compliance standards for both USA and Canada.
Document icon
Drive App — Driver's Guide to Hours of Service
Learn how to use the Drive App for basic driver functions such as managing HOS and performing asset inspections.
Document icon
Drive App — Driver's Guide to the Drive App
Learn how to use the Drive App to maintain Hours of Service compliance as a driver.
Document icon
Electric Vehicle Reporting and Monitoring User Guide
Enhance your EV fleet management by learning about the features available in MyGeotab.
Document icon
Electric Vehicle Suitability Assessment User Guide
Use the EV Suitability Assessment Add-In to determine if your non-electric vehicle could be replaced by an EV.
Document icon
EV OEM Quick Start User Guide
Learn more about EV OEM integrations, including key milestones in the OEM journey and the sequence of steps needed to achieve integration.
Document icon
Firmware Release Notes
Learn more about firmware releases and how they may affect your fleet.
Document icon
Ford Telematics Modem Activation
Learn how to set up an account and add vehicles using the Ford Telematics Modem.
Document icon
Fuel Transaction Import Add-In User Guide
Learn more about the Fuel Transaction Import Add-In, which allows users to import Fill-up transactions extracted by the fuel provider’s application/service into MyGeotab.
Document icon
Geotab and Toyota/Lexus Integrated Solution Partner Guide and FAQ
Learn how to use the Geotab Integrated Solution for Toyota and Lexus Vehicles available in MyGeotab.
Document icon
Geotab Camera Add-In for Surfsight Camera User Guide
The Geotab Camera Add-In for the Surfsight camera allows users to view live video feeds and video recordings, create rules and exceptions to detect distracted driving behavior and harsh driving conditions, and much more.
Document icon
Geotab Drive — Offline Mode Setup Guide
Learn how to use Offline Mode in Geotab Drive to provide maximum access to vehicle data.
Document icon
Geotab Firmware Product Guide
Browse resources and information about telematics devices, engine data, and more.
Document icon
Geotab Integrated Solution for International Trucks — User Guide
Learn how to use the Geotab Integrated Solution for International Trucks available in MyGeotab.
Document icon
Geotab Integrated Solution for Toyota and Lexus
Geotab leverages our expertise preparing data for reporting and visualization, and makes curated data tables available in the most popular Business Intelligence tools via an easy to use connection.
Document icon
Geotab Integrated Solution for Volvo Cars — Partner Guide and FAQ
Learn how to use the Geotab Integrated Solution for Volvo Trucks available in MyGeotab. This document is intended for Partners, and includes all essential information needed to use the Geotab Integration Solution.
Document icon
Geotab Integrated Solution for VW Group Partner Guide and FAQ
Learn more about the Geotab Integrated Solution for Volkswagen Group allows customers to view data from Volkswagen Group factory-fit devices in Geotab.
Document icon
Geotab Marketplace Order Now Program
The Geotab Marketplace Order Now Program facilitates the purchases of hardware, software, and GO9 devices.
Document icon
GO Focus Safety Sensor — Installation and Support Document
This document outlines the installation and setup process for the new Geotab GO Focus tracking device.
Document icon
How to Publish Rule Exception Events to Google Pub/Sub
Learn how to publish Rule ExceptionEvents on Google's Pub/Sub service.
Document icon
Installer Partner Community User Guide
Geotab Authorized Installers use the Partner Community site to manage Work Orders (WO) assigned to them by Geotab. This document provides an introduction to the Partner Community and how to use it.
Document icon
MyAdmin User Guide
Learn more about using MyAdmin for orders, shipments, account and device administration, and RMAs.
Document icon
MyGeotab Alpha Server User Guide
Learn more about the Alpha Testing Server, which allows select users to access pre-production releases of MyGeotab.
Document icon
MyInstall User Guide
Learn how to use the MyInstall tool, including how to create MyInstall logins and perform device installation checks.
Document icon
Orbcomm — CT 1000 Installation and User Guide
Document icon
Orbcomm — GT 12xx Hardware Guide
Document icon
Orbcomm — GT 12xx Hardware Installation Guide
Document icon
Partner Guide — Geotab and Mercedes-Benz Connectivity Services Integrated Solution
This document answers common questions regarding the Geotab and Mercedes-Benz Connectivity Services (MBCS) Integrated Solution available in MyGeotab.
Document icon
Partner Guide — Geotab Drive + Fleet for Volvo Trucks Connected by Mack
Learn how to use the Geotab Integrated Solution for for Mack Connected Volvo Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for BMW, MINI & Rolls-Royce
Learn how to use the Geotab Integrated Solution for BMW and Mini Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for Ford Vehicles
Learn how to use the Geotab Integrated Solution for Ford Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for Freightliner
Learn how to use the Geotab Integrated Solution for Freightliner Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for GM
Learn how to use the Geotab Integrated Solution for GM available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for John Deere
Learn how to use the Geotab Integrated Solution for John Deere Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for Komatsu
Learn how to use the Geotab Integrated Solution for Komastsu Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for Mobilisights/Stellantis (Europe)
Learn how to use the Geotab Integrated Solution for for Mobilisights/Stellantis (Europe only) Vehicles available in MyGeotab.
Document icon
Partner Guide — Geotab Integrated Solution for Stellantis (USA & Canada)
Learn how to use the Geotab Integrated Solution for for Stellantis (USA & Canada only) Vehicles available in MyGeotab.
Document icon
Personal Mode User Guide
Learn more about Personal Mode, which allows drivers and fleet managers to temporarily hide vehicle tracking in MyGeotab.
Document icon
Product Guide — The MyGeotab User Guide
A comprehensive guide to the Telematics Fleet Management Application and the available tools for managing the data sent by the GO device.
Document icon
Professional Installation Guide for Cold Chain Solution — Carrier Neos, Zephyr and Viento
This document is the installation guide for Carrier Neos, Zephyr, and Viento units. This document provides technical information, installation instructions, and the procedure to install the GO device, IOX-COLD, and communication protocol harness.
Document icon
Professional Installation Guide for Cold Chain Solution — Carrier Supra Units
This document describes how to integrate the Cold Chain solution with Carrier Supra units.
Document icon
Professional Installation Guide for Cold Chain Solution — Carrier Vector/Maxima/Ultra
This document provides technical information, installation instructions, the procedure to install the GO device, GEO-CCIPBOX or IOX-COLD RUGGED, and important safety information for integrating the telematics solution with Carrier Vector, Maxima, or Ultra controllers.
Document icon
Professional Installation Guide for Cold Chain Solution — Carrier X2100A
This document is the installation guide for Carrier X2100A. This document provides technical information, installation instructions, the procedure to install the GO device, GEO-CCIPBOX or IOX-COLD RUGGED, and important safety information.
Document icon
Professional Installation Guide for Cold Chain Solution — Carrier Xarios and Pulsor
This document is the installation guide for integrating the telematics solution with Carrier Xarios and Pulsor units. This document provides technical information, installation instructions, and important safety information.
Document icon
Professional Installation Guide for Cold Chain Solution — GAH Units Containing a LAE AH1-5B14L-AG Controller
This document provides technical information, installation instructions, the procedure to install the GO device, and important safety information for integrating the telematics solution with GAH units that have a LAE AH1-5B14L-AG controller.
Document icon
Professional Installation Guide for Cold Chain Solution — Hwasung
This document describes how to integrate the Cold Chain solution with Hwasung Thermo units. This document provides technical information, installation instructions, and the procedure to install the GO device, IOX-UREADER or IOX-COLD, and communication protocol harness.
Document icon
Professional Installation Guide for Cold Chain Solution — Thermo King Trailers Units Models with Smart Reefer
This document provides technical information, installation instructions, and the procedure to install the GO device, GEO-CCIPBOX or IOX-COLD RUGGED, and communication protocol harness.
Document icon
Professional Installation Guide for Cold Chain Solution — Thermo King Trailers Units Models with Thermoguard IV and V Controllers
This document is the installation guide for Thermo King trailer unit models (with Thermoguard IV and V controllers). This document provides technical information, installation instructions, and the procedure to install the GO device, GEO-CCIPBOX or IOX-COLD RUGGED, and communication protocol harness.
Document icon
Professional Installation Guide for Cold Chain Solution — Thermo King Trailers Units Models with Thermoguard VI Controllers
This document is the installation guide for Thermo King trailer unit models (with Thermoguard VI controllers). This document provides technical information, installation instructions, and the procedure to install the GO device, GEO-CCIPBOX or IOX-COLD RUGGED, and communication protocol harness.
Document icon
Professional Installation Guide for Cold Chain Solution — Thermo King TSR-2 and TSR-3 Controllers
This document describes how to integrate the Cold Chain solution with Thermo King TSR-2 and TSR-3 controllers.
Document icon
Professional Installation Guide for Cold Chain Solution — ThermoKing Direct Smart Reefer (DSR) Units
This document is the installation guide for integrating the telematics solution with Thermo King DSR units. This document provides technical information, installation instructions, the procedure to install the GO device, and important safety information.
Document icon
Public Works Features Customer User Guide
This reference guide outlines the features within the Fleet Management Application that can benefit Public Works fleets and, subsequently, any fleet.
Document icon
Public Works Getting Started Guide for Resellers
Learn how to set up a database and install and provision the IOX-WRKS for a Public Works Customer.
Document icon
Roadside Assistance Add-In User Guide
Learn how to install the Roadside Add-in in MyGeotab, a solution for requesting help for a fleet vehicle.
Document icon
Tachograph Solution User Guide
Learn how the Tachograph Add-In helps you control and analyse the info generated by vehicles and drivers in your fleet.
Document icon
The Cold Chain Solution — Compliance and Implementation Guide
The purpose of this document is to provide all the information necessary to successfully deploy a customer’s Cold Chain solution, so either our Partners or our Support team can help with the steps required.
Document icon
The Cold Chain Solution — Refrigeration Unit Identification Guide
This document is a reference guide to help you identify the refrigeration unit make and model, and its controller type based on the type of installation.
Document icon
Ignoring Duty Status Logs
Learn more about the details and use cases behind the Ignore HOS logs feature of the ELD solution.