Partner Guide — Geotab Drive + Fleet for Volvo Trucks Connected by Mack
User Guide
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Learn how to use the Geotab Integrated Solution for for Mack Connected Volvo Vehicles available in MyGeotab. This document contains essential information about the Volvo/Mack Integrated Telematics Solution available in MyGeotab, and answers common questions about the solution.
Geotab Drive + Fleet for Volvo Trucks
Geotab Connected by Mack
For the most up-to-date version of this document, refer to: gtb.page.link/s5jj
Introduction
This document contains essential information about the Volvo/Mack Integrated Telematics Solution available in MyGeotab, and answers common questions about the solution.
Which vehicles are eligible for this solution?
- This solution is currently available only for US, Canada and LATAM based fleets.
- Warranty registration: The vehicle must be warranty registered with Volvo. If you are unsure, check with the vehicle dealer.
- Most 2018 and newer models are eligible once validated by Volvo/Mack. To validate vehicles, submit a list of VINs to volvotrucks@geotab.com.
- <=2017: Not eligible for OEM usage. Does not come with hardware.
- =2018: Reach out to volvotrucks@geotab.com to confirm eligibility.
- >=2019: Eligible for OEM usage.
How do I order this solution?
Follow the three steps described below to use the solution in MyGeotab:
Step 1 — Ensure vehicle eligibility & telematics is activated
As a prerequisite, the Customer must ensure that their vehicle is eligible for the telematics solution. Confirm with your customer the Year, Make and Model of each VIN, and then check eligibility with this criteria. If you are still uncertain, email the client vehicle VIN list to volvotrucks@geotab.com.
You can also check for eligibility on the Vehicle Eligibility page:
1 | From the MyAdmin main menu, navigate to Vehicle Eligibility. |
2 | Enter one or more VINs or specify a make/model/year. Select the operating region in the Region dropdown. |
3 | Click Search. |
Step 2 — Register third-party devices in MyAdmin
You will need Geotab third-party serial numbers to use this Solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:
1 | Log in to MyAdmin. |
2 | From the MyAdmin main menu, navigate to the Device Management page and then select Register third-party device:
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3 | The Register Third-Party Device dialog appears:
In this dialog, enter the Account and Number of devices. In the Product Code field, enter:
In the Rate Plan Code dropdown menu, select Volvo Regulatory, Volvo Premium, Mack Regulatory, or Mack Premium as needed. For more information about Rate Plans, refer to the Data Set document. |
4 | Click Register. The MyAdmin order process is complete. After you receive the third-party serial numbers, proceed to the following step to add the devices in MyGeotab. |
Step 3 — Add devices in MyGeotab (SN & VIN)
You must provide the VIN and device serial number when adding devices to MyGeotab.
Add a single device
1 | From the MyGeotab main menu, select Assets:
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2 | From the list of Vehicles & Assets on the page, click Add a new asset:
Enter an Asset name (such as Make/Model/Year, or the driver’s name) and the Serial number, and then click Save new asset. |
3 | Return to the Assets page, select the new asset to edit it, and then enter the VIN in the text field:
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4 | Click Save. To fully complete the process, the vehicle ignition must be turned on. Repeat Steps 1 to 4 for each additional device. |
Add multiple devices
1 | From the MyGeotab main menu, select Assets:
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2 | On the Vehicles & Assets page, select Add multiple assets from the dropdown menu:
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3 | On the Add Multiple Assets page, upload an XLSX or CSV file containing multiple assets. The information must be properly formatted - download the sample template to use as a starting point.
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4 | To fully complete the process, each vehicle’s ignition must be turned on. |
! IMPORTANT: Be sure that you add the device to one database only, and that you only provide VINs for vehicles that you have clearance to view.
✱ NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database
Using the Solution
1 | After you have added the device in MyGeotab, navigate to Map and click Trips history. |
2 | Under Trips History, click a trip to view it on the Map. The image below shows an example of a Trip History in MyGeotab. The same User Interface (UI) is used with this Solution. For more details about MyGeotab, refer to the MyGeotab Product Guide. |
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3 | This solution is ELD compliant and certified on the FMCSA list. For ELD purposes, use the Drive App. |
| For more details about using Geotab Drive, refer to the following documents: |
✱ NOTE: The ELD feature is available for vehicles operating in the US only.
Billing
Will I be billed by Geotab or Volvo/Mack?
While the solution uses the Volvo/Mack embedded telematics device, all billing will be done by Geotab.
How do I choose a rate plan for the device?
MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, refer to the Data Set document. Pricing is available in MyAdmin under Billing > Rate Plans.
When does billing begin?
Billing begins the moment a device is added to MyGeotab and starts receiving data from Volvo/Mack. The solution will be billed at the end of every month (prorated).
Managing Devices
How do I identify Volvo/Mack devices in MyAdmin?
You can see your devices in MyAdmin under Devices > Device Management. Device serial number prefix depends on the region and vehicle make:
Region | Make | Product ID |
US & Canada | Volvo | D8 |
US & Canada | Mack | DY |
LATAM | Volvo | FR |
LATAM | Mack | FS |
Can I use the ‘Replace with new device’ function in MyGeotab?
GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.
! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.
How do I terminate the device?
Volvo/Mack devices can be terminated from MyAdmin by following the standard device termination process. Identify your devices under Devices > Device Management. Select the devices you wish to terminate and click the Change Plan button to select Terminate Mode. The devices will be terminated on MyAdmin. After this step is complete, we recommend that the devices be removed or archived from MyGeotab database as well.
What happens if I terminate the device in MyAdmin?
Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.
Can I reactivate terminated devices?
Terminated OEM serial numbers can not be used again. If you wish to reactivate a vehicle, repeat the procedure in Step 2 and Step 3 to register and add a new device.
Can I change the VIN after it has been provided in step #3?
No, the VIN associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.
Does standard Geotab Warranty or RMA Policy apply to these devices?
Geotab Warranty and RMA Policy do not apply to Volvo/Mack devices. As the hardware belongs to Volvo/Mack, their policy for hardware warranty and repairs will be applicable.
Network Coverage
Which cellular networks are available for this solution?
This solution is available on the AT&T network in North America.
Will the solution work while roaming outside the USA and are there any restrictions?
Canada
Yes, the cellular connection for the device modem can switch between AT&T in the United States and the best available roaming partner network in Canada.
Mexico
Yes, the cellular connection for the device modem can switch between AT&T in the United States and the best available roaming partner network in Mexico.
Getting Help
I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?
Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:
- Look at the Serial number prefix - is it what was intended (D8, DY, FR or FS)
- Check MyGeotab - does VIN exist on the device page? If not, add it
- Confirm with the customer that vehicle has been moving
Who do I contact for support?
As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab for support. Note that Geotab is unable to support Accident Reconstruction requests for OEM devices.
How do I contact support?
If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.
It has been determined that my device does not work. What should I do?
The Volvo/Mack embedded modem is covered under their standard vehicle warranty. If your device does not work, go to an authorized Volvo/Mack repair center for evaluation.
Resources and Contact Information
For more information, refer to the Brochure - Geotab Drive + Fleet for Volvo Trucks, Brochure - Geotab Connected by Mack and the MyAdmin User Guide.
For questions, contact your Partner Account Manager (PAM).