Partner Guide — Geotab Integrated Solution for Hyundai North America

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This document provides insights to commonly asked questions regarding the Geotab Integrated Solution for Hyundai available in MyGeotab. Our intention is to support you, the Geotab Partner, by providing all the essential information related to this solution.

Partner Guide

Introduction

Which vehicles are eligible for this solution?

The Hyundai integration is only valid for eligible vehicles. Eligibility criteria is:

US region
Model year 2021 or newer
Contains a Blue Link capable Head Unit that's Generation 2 or higher

Eligibility checks for Hyundai vehicles will be done manually through Geotab via MyAdmin. To submit an eligibility check, please follow the steps below. The results of the check will be provided for eligibility and head unit reset.

Eligibility for 1.0 -> Yes or No for relevant VINs
Head Unit Reset -> Yes or No for reset required

If a head unit reset is required, please refer to our guide.

Getting started

Before you can use the solution, you must obtain a valid VIN, register the devices in MyAdmin, and add the devices to the MyGeotab database. To get started, follow the steps outlined in the following sections.

Step 1 — Validate VIN list

To validate vehicles using the MyAdmin Vehicle Eligibility page:

1	Select Vehicle Eligibility from the main menu.
2	Select the operational region of the vehicles from the Region dropdown.
3	Add the VINs of the vehicles you want to validate.
4	Click Search.

If the OEM is providing an API to check the eligibility of their vehicles, the result will display immediately.

If one or more VINs require a manual check, a pop-up will prompt you to begin the process by clicking Request manual check. You will automatically receive a confirmation email, and once we have the results from the OEM, you will receive them per email. For ease of reference, the VIN eligibility results can be downloaded in a file.

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After confirming which vehicles are supported, please follow the steps below to activate this solution.

Step 2 — Register third-party devices on MyAdmin

You will need Geotab third-party serial numbers to use this solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:

1	Log in to MyAdmin.
2	From the main menu, navigate to Devices > Device Management.
3	Click the Register third-party device button, the following dialog will appear.
4	Enter the Account and Number of Devices (the number of vehicles you want to register).
5	Enter the Product Code as 10193 (commercial customers only).
6	From the Subscription Plan dropdown menu, select Hyundai Premium. For more information on subscription plans, please check the Data & Feature Set documents.
7	Click Register. The MyAdmin order process is complete.

You will receive an email from MyAdmin with a CSV file containing the serial numbers. After you receive the allocated serial numbers, proceed to the following step to add the devices in MyGeotab.

Step 3 — Add devices in MyGeotab (S.No. and VIN)

! IMPORTANT: Make sure to provide the VIN when adding the device to MyGeotab.

Adding an individual device to your MyGeotab database

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	On the Assets page, select the + Assets dropdown menu. Then select Add an asset.
4	On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver's name), the serial number that you received from Geotab in the Serial number field, then select an Asset type group using the dropdown menu.

5	Select Save new asset.
6	On the Asset Edit page, enter the Vehicle ID number (VIN) and then select Save.
7	Once you have done all of the above steps, turn on the vehicle ignition to complete the process.

Adding multiple devices to your MyGeotab database

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	On the Assets page, select the + Assets dropdown menu > Add multiple assets.
4	On the Add Multiple Assets page, upload a spreadsheet with the list of asset information and select the Asset type group. ✱ NOTE: You must provide the VIN to add Hyundai Telematics Devices in MyGeotab.
5	Select Save all assets.
6	Once you have done all of the above steps, turn on the ignition of all entered vehicles to complete the process.

! IMPORTANT: Be sure that you add the device to one database only, and that you provide only those VINs that you are authorized to view.

✱ NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database.

Using the solution

The MyGeotab application provides a robust suite of tools for managing and understanding the data sent by Telematics Devices, including trips history, asset management, vehicle and driver activity, rule configurations, user management, etc. For more information about the MyGeotab application and step-by-step use instructions, please refer to the Product Guide.

Example — Trips History

One of the tools in the MyGeotab application is Trips History. Trips History allows users to view real-time asset locations, as well as a full history of where each asset has been.

Accessing Trips History

1	From the main menu, select Productivity > Trips History.
2	The table on the Trips History page displays driving time and stopped time for each trip in separate rows.
3	On the Trips History page, select the desired trip from the list. The map opens on the right side of the page to show the trip. For detailed information about the Trips History functionality, refer to the Trips History section of the Product Guide.

To view Telematics data and exceptions, you can view built-in reports, rules and exceptions from MyGeotab. For more details, please refer to the MyGeotab Product Guide.

Frequently asked questions (FAQ)

Billing

Will I be billed by Geotab or Hyundai?

While the solution uses the Hyundai embedded Telematics Device, all billing will be done by Geotab.

How do I choose a Rate Plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, refer to the Data & Feature Set documents. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins the moment the device is added to MyGeotab and starts receiving data from Hyundai. The solution will be billed at the end of every month (prorated).

Managing Hyundai Devices

How do I reset my vehicle’s head unit?

1	Open the reset manual.
2	Go to the Vehicle List tab and find your model year and trim.
3	Click on the relevant guide in column Reset Guide.
4	Follow the steps in the guide and wait for visual confirmation.

How do I identify Hyundai devices in MyAdmin?

You can see your Hyundai devices in MyAdmin under Devices > Device Management. All Hyundai US device serial numbers start with “IJ”.

Can I use the Swap Device function in MyGeotab?

GO devices can be replaced by OEM devices by using the Swap Device option in MyGeotab. The Swap Device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third-party device with a new OEM device.

! IMPORTANT: To update an OEM or third-party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Remove device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How can I replace a GO device with an OEM device?

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	On the Assets page, search for your vehicle by name, VIN or serial number.
4	Select the desired Vehicle and Asset from the table.
5	Click Swap Device next to the Primary Device title.
6	On the Add a New Asset page, enter a new serial number and Asset name and click Save new asset.

✱ NOTE: It may take up to 24 hours once the new device serial number has been added for the vehicle data to become available in the MyGeotab database.

How do I terminate a Hyundai device?

Hyundai devices can be terminated in MyAdmin following the standard device termination process. Device termination disables the device, prevents data logging, and stops the billing accordingly.

! IMPORTANT Terminated Telematics Devices associated with OEM serial numbers cannot be reactivated. If you want to reactivate the devices, please follow the process outlined in Step 2 and Step 3 in the Ordering this solution section.

Here’s how to terminate devices:

1	From the MyAdmin main menu, select Devices > Device Management.
2	On the Device Management page, use the filter options to narrow the selection of devices:
3	Select the device serial number from the table to edit the device information.
4	Click Terminate.
5	Choose a reason, then click Confirm.

Once complete, follow the steps below to remove the devices from the MyGeotab database:

1	From the MyGeotab main menu, select Assets.
2	On the Assets page, select the desired vehicle.
3	On the Asset Edit page, click the Remove button.
4	From the pop-up window, click the Remove Asset button.

✱ NOTE: Removing the terminated devices from the MyGeotab database is not a required step in the termination process, but will ensure complete device termination. In order to keep historic records, click the Archive asset button from the Remove Asset popup.

What happens if I terminate a Hyundai device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or click Archive asset to keep the historical data in MyGeotab.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. If you wish to reactivate a vehicle, please repeat the procedure in Step 2 and Step 3 to register and add a new device.

Can I change the plan for a device after it has been registered?

Yes, the plan can be modified by following the standard change plan process on MyAdmin. Please identify your devices under Devices > Device Management. Select the devices you wish to change and click the Change Plan button to select the new plan.

! IMPORTANT: Changing the device plan will lead to interruption in data service as the old plan is terminated, and a new plan is activated by the OEM.

Can I change the VIN after it has been provided in step #3?

No, the VIN associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Hyundai devices?

Geotab Warranty and RMA Policy do not apply to Hyundai devices. As the hardware belongs to Hyundai, their policy for hardware warranty and repairs will be applicable.

Network Coverage

Which cellular networks are available for this solution in the USA?

Hyundai makes the solution available on the Verizon network in the USA including Alaska. Puerto Rico is not included.

Will the solution work while roaming in North America outside the base region, and are there any restrictions?

No it will not report outside of the continental United States of America. Please note reporting is not available in Puerto Rico.

Getting Help

I cannot see device data in MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:

Look at the Serial number prefix. Ensure it is what was intended (IJ).
Check MyGeotab. Does the VIN exist on the device page? If not, add it.
Confirm with the Customer that the vehicle has been moving.
Confirm with the customer that the vehicle has been in an area with cellular network connectivity. This solution is unable to provide data for the duration the vehicle is out of network coverage.

Who do I contact for support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab for support.

✱ NOTE: Geotab is unable to support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you to find a resolution.

It has been determined that my device does not work. What should I do?

The Hyundai factory embedded modem is covered under Hyundai's vehicle warranty. If your device does not work, go to an authorized Hyundai repair center for evaluation.

Resources and Contact Information

For more information, please refer to the Geotab-Hyundai brochure and the MyAdmin User Guide. For questions, contact your Partner Account Manager.