Partner Guide — Geotab Integrated Solution for Ford Vehicles
Learn how to use the Geotab Integrated Solution for Ford Vehicles available in MyGeotab, including how to activate this solution, how to access the solution in MyGeotab, and which cellular networks are available for this solution.

User Guide

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In this document

Geotab Integrated Solution for Ford Vehicles

For the most up-to-date version of this document, refer to this link


Introduction

This document answers common questions regarding the Geotab Integrated Solution for Ford Vehicles available in MyGeotab. Our intention is to support you, the Geotab Partner, by providing all the essential information related to this solution.

NOTE: Geotab collaborates diligently with OEM and third-party providers but cannot guarantee consistent service quality when data is sourced directly from OEMs, as uptime and response time may vary by partnership. Please consider the needs of your company and customers when choosing to leverage an OEM embedded connection to ensure it meets your reliability requirements.

Which vehicles are eligible for this solution?

  1. Only US, Canadian, and EU Ford and Lincoln vehicles are eligible for this solution.
  2. Most Q4 2019 and newer models are eligible once validated by Ford.

How do I order this solution?

Prerequisite — Validate VIN list

For US/Canada

Submit VIN checks for any Ford vehicles (2019 or newer) via the VIN Check Request Form for up to 1,500 VINs. If the customer has more than 1,500 VINs, email a spreadsheet of the client vehicle VIN list to OEMLD@geotab.com.

For Europe

Validate vehicles on the Vehicle Eligibility page:

1

From the MyAdmin main menu, navigate to Vehicle Eligibility.document Image

2

Enter one or more VINs or specify a make/model/year. Select the operating region in the Region dropdown.

3

Click Search.

If the OEM is providing an API to check the eligibility of their vehicles, the result will appear immediately.

If one or more VINs require a manual check, a pop-up will prompt you to begin the process by selecting Request OEM eligibility check. You will automatically receive a confirmation email, and once we have the results from the OEM, you will receive them per email. For ease of reference, the VIN eligibility results can be downloaded in a file.

After confirming which vehicles are supported, ensure you carefully follow all three of the following steps to activate your fleet solution.

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Step 1 — Activate Ford Telematics Modem

Before using this solution, the Ford Telematics Modem needs to be activated on the vehicles. The Customer must follow the steps mentioned in Activating the Ford Telematics Modem document. When the process is complete, share the email confirmation with your Geotab Account Manager. After you have received the document from your client on the enrolled VINs, you can proceed to Step 2 to order the solution from your MyAdmin account.

Step 2 — Register third-party devices on MyAdmin

You will need Geotab third-party serial numbers to use this solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:

1

Log in to MyAdmin.

2

From the MyAdmin main menu, navigate to the Device Management page and then select Register third-party device:

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3

The Register Third-Party Devices dialog appears:

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In this dialog, enter the Account and Number of devices.

In the Product Code field, enter:

  1. 10136 for US State Government customers
  2. 10066 for all other US customers
  3. 10080 for Canada
  4. 10074 for EU

In the Rate Plan Code dropdown menu, select either Ford Premium, Ford Basic or Ford Premium5 (Only US, CA region). For more information on subscription plans, check the Rate Plan Features and Data Set documents.

4

Select Register. The MyAdmin order process is complete. After you receive the third-party serial numbers, proceed to the following step to add the devices in MyGeotab.

Step 3 — Add devices in MyGeotab (SN & VIN)

You must provide the VIN and device serial number when adding devices to MyGeotab.

Add a Device

To add a device to your MyGeotab database, follow the steps below:

1

Log in to MyGeotab.

2

In the MyGeotab main menu, navigate to Add Asset:

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3

On the Add a New Asset page, enter a name for the asset (such as made/model/year, the asset operator’s name, etc.), the serial number you received from MyAdmin, and optionally select groups for the asset:

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4

Click Save new asset.

Once complete, follow the steps in the Add VIN section below to associate a VIN with the device serial number.

Add VIN

A Vehicle Identification Number (VIN) is required to use the Geotab Integrated Solution for Ford. To add a VIN, follow the steps below:

1

From the MyGeotab main menu, select Assets:

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2

From the list of Vehicles & Assets on the page, select an asset’s name to go to the Asset Edit page.

3

On the Asset Edit page, enter the VIN in the text field:

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4

Click Save. To fully complete the process, the vehicle ignition must be turned on.

Repeat Steps 1 to 4 for each additional device.

Add Multiple Devices

To add multiple devices to your MyGeotab database, follow the steps below:

1

From the MyGeotab main menu, select Assets:

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2

On the Vehicles & Assets page, select Add multiple assets from the dropdown menu:

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3

On the Add Multiple Assets page, upload an XLSX or CSV file containing multiple assets. The information must be properly formatted - download the sample template to use as a starting point.

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! IMPORTANT: Be sure that you add the device to one database only, and that you only provide VINs for vehicles that you have clearance to view.


NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database

Using the Solution

The MyGeotab application provides a robust suite of tools for managing and understanding the data sent by telematics devices, including trips history, asset management, vehicle and driver activity, rule configurations, user management, etc. For more information about the MyGeotab application and step-by-step use instructions, refer to the Product Guide.

Example — Trips History

One of the tools in the MyGeotab application is Trips History. Trips History allows users to view real-time vehicle locations, as well as a full history of where each asset has been. To access and view Trips History, follow the steps below:

1

From the MyGeotab main menu, select Map.

2

On the Map page, select the Trips History button. The table on the Trips History page displays driving time and stopped time for each trip in separate rows.

3

On the Trips History page, select the desired trip from the list. The map opens on the right side of the page to show the trip. For detailed information about the Trips History functionality, refer to the MyGeotab Product Guide.

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4

To view telematics data and exceptions, you can view built-in reports, rules and exceptions from MyGeotab. For more details refer to the MyGeotab Product Guide.

5

For more information on subscription plans, check the Rate Plan Features and Data Set documents.

6

For ELD purposes, use the Drive App.

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For more details about using the Drive App, refer to the following documents: Drive App Guide Roadside Inspection Guide

NOTE: The ELD feature is available for the Ford Premium and Ford Premium5 plans for US regions only.

Billing

Will I be billed by Geotab or Ford?

While the solution uses the Ford embedded telematics device, all billing will be done by Geotab.

How do I choose a rate plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, check the Rate Plan Features and Data Set documents. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins the moment the device is added to MyGeotab and starts receiving data from Ford. The solution will be billed at the end of every month (prorated).

Managing Ford Devices

How do I identify Ford devices in MyAdmin?

You can see your Ford devices in MyAdmin under Devices > Device Management.

All Ford US device serial numbers start with “DW”.

All Ford CA device serial numbers start with “EB”.

All Ford EU device serial numbers start with “E5”.

Can I use the ‘Replace with new device’ function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

To replace a GO device with an OEM device, follow the steps below:

1

From the MyGeotab main menu, select Assets.

2

On the Vehicles & Assets page, search for your vehicle by name, VIN or serial number and then select its name to edit it.

3

Click Replace with new device in the Serial number field:

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4

In the text field, enter the new serial number and then select Save.

NOTE: It may take up to 7 business days after the new device serial number is entered for the vehicle data to become available in the MyGeotab database.

How do I terminate a Ford device?

Ford devices can be terminated via MyAdmin following the standard device termination process. Device termination disables the device, prevents data logging, and stops the billing accordingly.

! IMPORTANT: Terminated telematics devices associated with OEM serial numbers cannot be reactivated. If you want to reactivate the devices, follow the process outlined in steps 2 and 3 of the How do I order this solution section above.

To terminate devices, follow the steps below:

1

From the MyAdmin main menu, navigate to Device Management.

2

On the Device Management page, use the filter options to find the device you wish to terminate and then select the device’s name to edit it.

3

Click Terminate:

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4

In the confirmation dialog that appears, enter a reason for termination and any comments, and then select Confirm:

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Once complete, follow the steps below to remove the devices from the MyGeotab database:

2

From the MyGeotab main menu, select Assets.

3

On the Vehicles & Assets page, search for and select the desired vehicle.

4

On the Asset Edit page, select Remove:

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5

In the confirmation dialog that appears, select Delete.

NOTE: Removing the terminated devices from the MyGeotab database is not a required step in the termination process, but will ensure complete device termination.

What happens if I terminate a Ford device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. If you wish to reactivate a vehicle, repeat the procedure in steps 2 and 3 to register and add a new device.

Can I change the plan for a device after it has been registered?

Yes, the plan can be modified by following the standard change plan process on MyAdmin. Identify your devices under Devices > Device Management. Select the devices you wish to change and select the Change Plan button to select the new plan.

! IMPORTANT: Changing the device plan will lead to interruption in data service as the old plan is terminated and a new plan is activated by the OEM.

Can I change the VIN after it has been provided in step #3?

No, the VIN associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Ford devices?

Geotab Warranty and RMA Policy do not apply to Ford devices. As the hardware belongs to Ford, their policy for hardware warranty and repairs will be applicable.

Network Coverage

North America

Which cellular networks are available for this solution in North America?

Ford makes the solution available on the AT&T network in the US and Rogers network in Canada.

Will the solution work while roaming in North America outside the base region and are there any restrictions?

Canada / USA

The cellular connection for the Ford modem can switch between AT&T in the United States and the Rogers network in Canada. However vehicles activated with US product code must be registered and domiciled in the US and vehicles activated with CA product code must be registered and domiciled in Canada.

Mexico

Currently, there is no roaming agreement for Mexico and the solution will not work in this region.

Puerto Rico

Currently, there is no roaming agreement for Puerto Rico and the solution will not work in this region.

Europe

Where is the solution available to order?

This solution is available for Ford vehicles domiciled in France, Germany, Spain, United Kingdom, Italy, Austria, Belgium, Denmark, Finland, Norway, Sweden, Ireland, Netherlands, Poland, Portugal, Luxembourg, Czech Republic, Greece, Hungary, Romania, Switzerland

Which cellular networks are available for this solution in Europe?

Ford makes the solution available on the Vodafone network in Europe.

Will the solution work while roaming in Europe outside the country of registration and are there any restrictions?

Roaming is available in all 21 countries listed above and additional countries listed below:

Luxembourg, Malta, Croatia, Estonia, Latvia, Lithuania, Slovakia, Iceland, Cyprus, Liechtenstein, San Marino, Monaco, Andorra, Gibraltar, Guernsey, Isle of Man, Jersey, Faroe Islands, Bulgaria, Slovenia

Getting Help

I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:

  1. Look at the Serial number prefix - is it what was intended (DW, EB or E5)
  2. Check MyGeotab - does VIN exist on the device page, if not, add it
  3. Confirm the device plan (Trips for devices on ‘Ford Basic’ will show as dashed lines because data is only available at Ignition ON / OFF)
  4. Confirm with the customer that:
    1. Consent was added on Ford portal with the correct Ford FIN (Fleet Identification Number)
    2. Customer connectivity settings (CCS) are enabled correctly on the vehicle
    3. Vehicle has been moving

Who do I contact for support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab for support. Note that Geotab is unable to support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.

What happens if my devices cannot be activated?

Once all activation steps have been performed, the devices should start reporting data within 24 hours. Any devices which cannot be activated within six months will be terminated. We request such registrations be resubmitted.

It has been determined that my device does not work. What should I do?

The Ford factory embedded modem is covered under Ford's vehicle warranty. If your device does not work, go to an authorized Ford repair center for evaluation.

Resources and Contact Information

For more information, refer to the Geotab-Ford brochure and the MyAdmin User Guide. For questions, contact your Partner Account Manager (PAM).

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