Geotab Integrated Solution for Ford Vehicles

Introduction

This document answers common questions regarding the Geotab Integrated Solution for Ford Vehicles available in MyGeotab.

Which vehicles are eligible for this solution?

1. Only US, Canadian and European Ford vehicles are eligible for this Solution.
2. Most 2019 models and newer are eligible once validated by Ford. To validate vehicles, submit a VIN list to your Reseller.

How do I activate this solution?

Prerequisite — Validate VIN list

Please email the client vehicle VIN list for any Ford vehicles (2019 or newer) to be enrolled to your Reseller. They will confirm which vehicles are supported with the embedded hardware and provide any additional instructions needed for activation.

After confirming which vehicles are supported, please follow the three steps below to activate this solution.

Step 1 — Activate Ford Telematics Modem

As a prerequisite, you must activate Ford Telematics Modem for your vehicle(s). Please follow the steps mentioned in Activating the Ford Telematics Modem document. When the process is complete, please share the email confirmation with your Reseller.

Step 2 — Provision Serial Numbers for Ford Devices

Please contact your Reseller to complete this step. After this is done, the Reseller will share device serial numbers with you.

Step 3 — Add devices in MyGeotab (S.No. & VIN)

Add a Single Device

1	​Log in to your MyGeotab portal.
2	From the main menu, select Vehicles. On the Vehicles page, click Add > Add device.
3	Enter the serial number that you received from your Reseller. Enter a name for your device in the Description box, such as [Make][Model][Year] or the driver’s name and click OK. Enter the VIN of the vehicle in the “Vehicle ID number:”field and click save.
4	After adding the device in MyGeotab, turn the vehicle ignition ON to complete the process.

Add Multiple Devices

1	Log in to your MyGeotab portal.
2	From the main menu, select Vehicles. On the Vehicles page, select Add > Quick import.
3	Enter the device serial numbers, vehicle descriptions, and VIN as comma separated values in the text field provided. Format the information as <Serial number>,<Vehicle description>,<VIN>. Note: You must provide the VIN to add Ford Telematics devices in MyGeotab.
4	After adding the devices in MyGeotab, turn the vehicle ignition ON to complete the process.

Using the Solution

1	After you have added the device in MyGeotab, navigate to Map and click the Trips history button.
2	Under Trips History, click a trip to view it on the Map. The image below shows an example of a Trip History in MyGeotab. The same User Interface (UI) is used with this Solution.
3	To view telematics data and exceptions, you can view inbuilt reports, rules and exceptions from MyGeotab. For more details, please refer to the MyGeotab Product Guide.
4	For more information on data and features provided under this solution, please check the Rate Plan Features and Data Set documents.

Network Coverage

Europe

In which European countries can I use this solution?

France, Germany, Spain, United Kingdom, Italy, Austria, Belgium, Denmark, Finland, Norway, Sweden, Ireland, Netherlands, Poland, Portugal, Czech Republic, Greece, Hungary, Romania, Switzerland

Which cellular networks are available for this solution in Europe?

Ford makes the solution available on the Vodafone network in Europe.

Will the solution work while roaming in Europe outside the country of registration and are there any restrictions?

Roaming is available in all 20 countries listed above and additional countries listed below:

Luxembourg, Malta, Croatia, Estonia, Latvia, Lithuania, Slovakia, Iceland, Cyprus, Liechtenstein, San Marino, Monaco, Andorra, Gibraltar, Guernsey, Isle of Man, Jersey, Faroe Islands, Bulgaria, Slovenia

North America

Which cellular networks are available for this solution?

The solution is available on the ATT network in North America.

Will the solution work while roaming outside the USA and are there any restrictions?

Canada

The cellular connection for the Ford modem can switch between AT&T in the United States and the Rogers network in Canada. However these vehicles must be registered and domiciled in the US.

Mexico

Currently, there is no roaming agreement for Mexico and the solution will not work in this region.

Puerto Rico

Currently, there is no roaming agreement for Puerto Rico and the solution will not work in this region.

Resources and Contact Information

For more information, please refer to the Geotab-Ford brochure, and the MyGeotab Product Guide. For questions, please contact your Reseller.