Partner Guide — Geotab Integrated Solution for Freightliner

User Guide

0 mins to read

Partner Guide and FAQ

For the most up-to-date version of this document, refer to this link.

This document is also available in German(DE), English(UK), Spanish(ES), French(FR) and Italian(IT)


Introduction

The Geotab and BMW/Mini Integrated Solution seamlessly transmits key vehicle data points and relevant fleet indicators from BMW and Mini vehicles to MyGeotab, Geotab’s open and expandable fleet management platform. This document contains all the essential information that you, the Partner, need to use the Geotab and BMW/Mini Integrated Solution.

Which vehicles are eligible for this solution?

BMW FleetData can be used on all BMW and Mini vehicles produced after July 2018.

BMW FleetData can also be used on BMW vehicles produced on or before June 2018 if they have either one of the following:

  1. Active BMW TeleServices (6AE) equipment, part of ConnectedDrive Services (6AK) or Intelligent Emergency Call (6AC)
  2. Remote Services (6AP) equipment

To confirm eligibility, use the MyAdmin Vehicle Eligibility page:

1

From the main menu, navigate to Vehicle Eligibility.

2

Select the operational region of the vehicles from the Region dropdown.

3

Enter the VINs of each vehicle and then click Search.

If the OEM provides an API to check the eligibility of their vehicles, the result will appear immediately.

If any VINs require a manual check, a popup will prompt you to begin the process by clicking Request OEM eligibility check. You will automatically receive a confirmation email, and once we have the results from the OEM, you will receive them via email. For ease of reference, the VIN eligibility results can be downloaded in a file.

NOTE: FleetData service can expire for BMW vehicles with a production date between July 2018 and July 2020. To restore service, refer to this section of the FAQ.

Region

Only European BMW vehicles are eligible for this solution. For more details, please refer to the list of countries where this solution is available to order.

Getting Started

Before you can use the solution, you must obtain valid VINs, register the devices in MyAdmin, and add the devices to a MyGeotab database. To get started, follow the steps described below.

! IMPORTANT: Geotab may reach out to you to provide the Customer’s proof of ownership of any vehicles that are activated as part of this solution. This is required to fulfill audit requirements from BMW/Mini.

Either one of the following documents is accepted as proof of ownership:

  1. A picture of the vehicle ownership document, including the VIN.
  2. A full screenshot of the leasing and fleet management system, including the VIN.

NOTE: The need of having to provide consent via OEM configuration Add-in in MyGeotab VIN has been removed

Step 1 — Register third-party devices in MyAdmin

A valid telematics device serial number is required to use the Geotab and BMW/Mini Integrated Solution with MyGeotab. Geotab has established a process in MyAdmin that allows Partners to register third-party devices and obtain a valid serial number.

To register third-party devices, do the following:

1

Log in to MyAdmin.

2

From the main menu, navigate to Devices > Device Management.

3

Select the Register third-party device button.

4

On the Register Third-Party Devices dialog, enter the required information in the Account and Number of devices fields (the number of vehicles you want to register).

5

Enter the following code in the Product Code field: 10064

6

From the Rate Plan dropdown menu, select the appropriate plan. For more information on subscription plans, please refer to the Data Set document.

7

Select Submit to download a CSV file with allocated serial numbers (starting with “DU”)

The MyAdmin order process is complete. After you receive third-party serial numbers, complete the next step in MyGeotab to start using the solution.

Step 2 — Add devices in MyGeotab

! IMPORTANT: You must provide the VIN when adding devices to MyGeotab.

Adding a single device

To add a single device to your MyGeotab database, do the following:

1

​Log in to MyGeotab.

2

From the main menu, select Assets.

3

On the Assets page, select the + Assets dropdown menu. Then select Add an asset.

4

On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver’s name), the serial number that you received from Geotab in the Serial number field, and then select an Asset type group using the dropdown menu:

document Image

5

Select Save new asset.

6

On the Asset Edit page, enter the Vehicle ID number (VIN) and then select Save.

7

Once you have done all the above steps, turn on the vehicle ignition to complete the process.

Adding multiple devices

To add multiple devices to your MyGeotab database, do the following:

1

Log in to MyGeotab.

2

From the main menu, select Assets.

3

On the Vehicles & Assets page, select the + Assets dropdown menu > Add multiple assets.

4

On the Add Multiple Assets page, upload a spreadsheet with the list of asset information, and select the Asset type group.

NOTE: You must provide the VIN to add BMW Telematics devices in MyGeotab.

5

Select Save all assets.

6

Once you have done all the above steps, turn on the ignition of all entered vehicles to complete the process.

! IMPORTANT: Only add the device to a single database, and only provide VINs you are authorized to view.

✱ NOTE: It may take up to 24 hours for the vehicle data to become available in MyGeotab after you add the devices to the database.


Frequently Asked Questions (FAQs)

Billing

Will I be billed by Geotab or BMW?

While the solution uses the BMW embedded telematics device, you will be billed by Geotab.

How do I choose a Rate Plan for the device?

Use the Rate Plan dropdown menu to select a Rate Plan when registering third-party devices on the Device Management page in MyAdmin. For more information about subscription plans, refer to the Data Set document. To view pricing options, navigate to Billing > Rate Plans in MyAdmin.

When does billing begin?

Billing begins when the device is added to MyGeotab and starts receiving data from BMW. The solution will be billed at the end of every month (prorated).

Managing BMW devices

How do I identify BMW devices in MyAdmin?

View BMW devices in MyAdmin under Devices > Device Management .

All new BMW device serial numbers start with “DU”.

Can I use the “Replace with new device” function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. This option can only be used when moving from a GO device to an OEM device; it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a BMW device?

BMW devices can be terminated in MyAdmin by following the standard device termination process:

  1. Identify your devices under Devices > Device Management.
  2. Select the devices to terminate and select Change Plan.
  3. Select Terminate Mode. The devices will be terminated in MyAdmin.

✱ NOTE: After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a BMW device in MyAdmin?

Billing stops as soon as a device is terminated. To complete the termination process, either remove the device from the MyGeotab database, or archive it using the Archive Asset feature.

I terminated the BMW device, can I use the solution again for the same vehicle?

Terminated OEM serial numbers cannot be used again. To reactivate a device, repeat the steps in the Register third-party devices in MyAdmin and Add device(s) in MyGeotab section to register and add a new device.

Can I change the BMW Device Plan or VIN after it has been registered?

The Device Plan for the same VIN can be changed under the Device Management menu in MyAdmin.

For new VINs, repeat the steps in the Register third-party devices in MyAdmin and Add devices in My Geotab section to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to BMW devices?

The Geotab Warranty and RMA Policy do not apply to BMW devices.

In which countries can the solution be ordered?

This solution is available for BMW vehicles in the following countries:

Germany, UK, France, Italy, Belgium, Luxembourg, Netherlands, Austria, Spain, Portugal, Poland, Czech Republic, Denmark, Norway, Sweden, Finland, Ireland, Switzerland, Slovakia, Slovenia, Bulgaria, Romania, Hungary, Greece, Cyprus, Croatia, Estonia, Latvia, Lithuania, Malta.

How do I restore FleetData on BMW vehicles produced between July 2018 and July 2020?

Do the following:

  1. Install My BMW App and Link vehicle

The driver needs to install the My BMW App on their phone and link their vehicle to the app. For more information, refer to this video.

  1. Enter payment information

The driver must enter valid payment information into the My BMW App (such as a credit card) to be able to make a purchase.

  1. Purchase “Remote Services” in Connected Drive Store

The driver needs to navigate to the Connected Drive Store, either in the app or in the vehicle. The driver must purchase the Remote Services package.

This site may be slightly different, depending on which country the driver and vehicle are based.

Getting help

I cannot see device data on MyGeotab. What are some initial troubleshooting steps I can perform?

As a Geotab Partner, follow these preliminary steps:

  1. Check if the serial number prefix is correct (DU). If not, terminate the device and start the process again.
  2. Review the device information in MyGeotab to make sure the VIN was added.
  3. Confirm with the Customer that the vehicle has been moving.

Who do I contact for support?

! IMPORTANT: Geotab is limited to supporting issues around MyGeotab and MyAdmin. Any issues that require escalation to BMW may require assistance from the vehicle owner.

As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab Support.

✱ NOTE: Geotab does not support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. To streamline the process, specify the category as Third Party Hardware and provide both the serial number and VIN as part of the issue description.

If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by BMW. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory-embedded hardware is covered under the BMW Vehicle Warranty. If your device does not work, go to an authorized BMW repair center for evaluation.

Resources and Contact Information

For more information, refer to the Geotab and BMW Integrated Solution Brochure and the MyAdmin User Guide. If you have any questions, please contact your Partner Account Manager.

scroll-up