Partner Guide

February 2024

Introduction

This document provides insights to commonly asked questions regarding the Geotab Integrated Solution for Freightliner available in MyGeotab. Our intention is to support you, the Geotab Partner, by providing all the essential information related to this solution.

Which vehicles are eligible for this solution?

1. Only US and Canadian Freightliner Trucks are eligible for this solution.
2. Customers must have signed Detroit Connect Terms & Conditions and have the vehicle warranty registered via their dealer.
3. Vehicles older than 2018 are not eligible.
4. Following models (if ordered with Daimler CTP hardware) are eligible once validated:
5. 1. Cascadia models produced after Sept 2019.
   2. M2+ & SD+ models produced after January of 2024.
   3. Western Star Model 49X produced after 2020.
   4. Western Star Model 47X produced after 2021.
   5. Western Star Model 57X (US Only) produced after 2021.

Ordering this solution

Step 1 — Validate VIN list

To validate vehicles using the MyAdmin Vehicle Eligibility page:

If the OEM is providing an API to check the eligibility of their vehicles, the result will display immediately.

If one or more VINs require a manual check, a pop-up will prompt you to begin the process by clicking Request OEM eligibility check. You will automatically receive a confirmation email, and once we have the results from the OEM, you will receive them per email. For ease of reference, the VIN eligibility results can be downloaded in a file.

After confirming which vehicles are supported, please follow the steps below to activate this solution.

Step 2 — Register third-party devices on MyAdmin

You will need Geotab third-party serial numbers to use this solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:

Step 3 — Add devices in MyGeotab (S.No. and VIN)

You must provide the VIN and device serial number when adding devices to MyGeotab. To learn how to add your assets to MyGeotab, see Adding assets in the Product Guide.

! IMPORTANT: Be sure that you add the device to one database only, and that you only provide VINs for vehicles that you have clearance to view.

✱ NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database.

Using the Solution

The MyGeotab application provides a robust suite of tools for managing and understanding the data sent by Telematics Devices, including trips history, asset management, vehicle and driver activity, rule configurations, user management, etc. For more information about the MyGeotab application and step-by-step use instructions, please refer to the Product Guide.

Example — Trips History

One of the tools in the MyGeotab application is Trips History. Trips History allows users to view real-time asset locations, as well as a full history of where each asset has been.

Accessing Trips History

To view Telematics data and exceptions, you can view built-in reports, rules and exceptions from MyGeotab. For more details, please refer to the MyGeotab Product Guide.

For more information on subscription plans, refer to the Rate Plan Features and Data Set documents. For ELD purposes, please use Geotab Drive.

For more details about using Geotab Drive, refer to the Driver’s Guide to the Drive App user guide, or the Roadside Inspection Guide.

Frequently asked questions (FAQ)

Billing

Will I be billed by Geotab or Freightliner?

While the solution uses the Freightliner embedded Telematics Device, all billing will be done by Geotab.

How do I choose a Rate Plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, refer to the Rate Plan Features and Data Set documents. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins the moment the device is added to MyGeotab and starts receiving data from Freightliner Trucks. The solution will be billed at the end of every month (prorated).

Managing Freightliner Devices

How do I identify Freightliner devices in MyAdmin?

You can see your Freightliner devices in MyAdmin under Devices > Device Management. All Freightliner US and CA device serial numbers start with “DX”.

Can I use the ‘Replace with new device’ function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third-party device with a new OEM device.

How can I replace a GO device with an OEM device?

How do I terminate a Freightliner device?

Freightliner devices can be terminated in MyAdmin following the standard device termination process. Device termination disables the device, prevents data logging, and stops the billing accordingly.

To terminate devices, follow these steps:

Once complete, follow the steps below to remove the devices from the MyGeotab database:

What happens if I terminate a Freightliner device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or click Archive asset to keep the historical data in MyGeotab.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. If you wish to reactivate a vehicle, please repeat the procedure in Step 2 and Step 3 to register and add a new device.

Can I change the plan for a device after it has been registered?

Yes, the plan can be modified by following the standard change plan process on MyAdmin. Please identify your devices under Devices > Device Management. Select the devices you wish to change and click the Change Plan button to select the new plan.

Can I change the VIN after it has been provided in step #3?

No, the VIN associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Freightliner devices?

Geotab Warranty and RMA Policy do not apply to Freightliner devices. As the hardware belongs to Freightliner, their policy for hardware warranty and repairs will be applicable.

Network Coverage

Which cellular networks are available for this solution in North America?

Freightliner makes the solution available on the AT&T network in the US, Canada, and Mexico.

Will the solution work while roaming in North America outside the base region, and are there any restrictions?

The cellular connection for the Freightliner uses AT&T for all the vehicles in the United States, Canada and Mexico without any roaming restrictions.

Getting Help

I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:

1. Look at the Serial number prefix. Ensure it is what was intended (DX).
2. Check MyGeotab. Does the VIN exist on the device page? If not, add it.
3. Confirm with the Customer that the vehicle has been moving.

I have been asked to sign Detroit Connect terms and conditions, what is the process to complete that?

Customer should follow below steps to sign Detroit Connect terms and conditions:

1. Create a login for the Detroit Connect Portal via https://hq.DetroitConnect.com
2. Click the 'Sign Up' button
3. Fill out the form, the VIN must be fully capitalized
4. The next page will ask for your Customer Account Number: xxxxxx
5. After completing the above steps you will be sent an email from DoNotReply@DetroitConnectUser.com
6. If you do not see this email, check your junk folder and firewall options, it is often blocked, or you may need to check with your IT team if it still cannot be found.
7. Follow the instructions in the email.
8. Set up a password
9. Submit Terms and Conditions Decision
10. For detailed description of steps with screenshots, please check this guide:

I have been asked to complete warranty registration, what is the process to complete that?

Customers must reach out to their vehicle dealer to complete warranty registration for the vehicle.

Who do I contact for Support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab for support.

How do I contact Support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you to find a resolution.

It has been determined that my device does not work. What should I do?

The Freightliner factory embedded modem is covered under Freightliner's vehicle warranty. If your device does not work, go to an authorized Freightliner repair center for evaluation.

Resources and Contact Information

For more information, please refer to the Geotab-Freightliner brochure and the MyAdmin User Guide. For questions, contact your Partner Account Manager.