Partner Guide and FAQ

For the most up-to-date version of this document, refer to this link.

Introduction

The Geotab Integrated Solution for Rivian allows customers to view data from Rivian factory-fit devices in Geotab. This document is intended for Partners, and includes all the essential information needed to use the solution.

Eligible assets

All known Rivian models are eligible for the solution.

This integrated solution is only available in the US region.

Getting started

Prerequisites

To ensure data is transmitted correctly to MyGeotab, precise location services must be enabled on your Rivian vehicle. Navigate to Settings > Data & Privacy on your Rivian vehicle, and ensure all options under Precise Location Sharing are turned on.

In addition, you must obtain valid VINs, register the devices in MyAdmin, and add the devices to a MyGeotab database.

Registering third-party devices in MyAdmin

A valid telematics device serial number is required to use the Geotab and Rivian Integrated Solution with MyGeotab. Geotab has established a process in MyAdmin that allows Partners to register third-party devices and obtain a valid serial number.

You will receive an email from MyAdmin with a CSV file containing the serial numbers. After you receive the allocated serial numbers starting with “IK”, proceed to the following step to add the devices in MyGeotab.

Adding devices in MyGeotab

You must provide the VIN and device serial number when adding devices to MyGeotab. To learn how to add your assets to MyGeotab, see Adding assets in the Product Guide.

! IMPORTANT: Be sure that you add the device to one database only, and that you only provide VINs for vehicles that you have clearance to view.

✱ NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database.

Frequently Asked Questions (FAQs)

Billing

Will I be billed by Geotab or Rivian?

While the solution uses the Rivian embedded telematics device, you will be billed by Geotab.

How do I choose a Rate Plan for the device?

Use the Rate Plan dropdown menu to select a Rate Plan when registering third-party devices on the Device Management page in MyAdmin. For more information about subscription plans, refer to the Data Set document. To view pricing options, navigate to Billing > Rate Plans in MyAdmin.

When does billing begin?

Billing begins when the device is added to MyGeotab and starts receiving data from Rivian. The solution will be billed at the end of every month (prorated).

Managing Rivian devices

How do I identify Rivian devices in MyAdmin?

View Rivian devices in MyAdmin under Devices > Device Management

All new Rivian device serial numbers start with “IK”

Can I use the “Replace with new device” function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. This option can only be used when moving from a GO device to an OEM device; it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a Rivian device?

Rivian devices can be terminated in MyAdmin by following the standard device termination process:

1. Identify your devices under Devices > Device Management.
2. Search and select the devices to terminate, and select Change Plan.
3. Select Terminate Mode. The devices will be terminated in MyAdmin.

✱ NOTE: After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a Rivian device in MyAdmin?

Billing stops as soon as a device is terminated in MyAdmin. To complete the termination process, either remove the device from the MyGeotab database, or archive it using the Archive Asset feature.

✱ NOTE: Removing a device from MyGeotab does not terminate the contract in this device.

I terminated the Rivian device, can I use the solution again for the same vehicle?

Terminated OEM serial numbers cannot be used again. To reactivate a device, repeat the steps in the Register third-party devices in MyAdmin to create a new serial number and add a new device.

Can I change the Rivian Device Plan or VIN after it has been registered?

The Device Plan for the same VIN can be changed under the Device Management menu in MyAdmin.

For new VINs, repeat the steps in the Register third-party devices in MyAdmin and Add devices in My Geotab section to register and add a new device.

An existing serial number cannot be reused for a new VIN.

Does standard Geotab Warranty or RMA Policy apply to Rivian devices?

The Geotab Warranty and RMA Policy do not apply to Rivian devices.

Getting help

I cannot see device data on MyGeotab. What are some initial troubleshooting steps I can perform?

As a Geotab Partner, follow these preliminary steps:

1. Check if the serial number prefix is correct (IK).
2. For some models, ask the Driver to confirm that he has performed the manual steps required for activation
3. Ensure that the vehicle has been driven, in a good network coverage zone (avoiding parking / tunnels), for at least 3 consecutive trips or 10 min (with ignition ON & OFF)
4. If the vehicle has been activated and driven, and the activation is not performed after 2 days, terminate the device and start the process again.
5. Review the device information in MyGeotab to make sure the VIN was added.
6. Confirm with the Customer that the vehicle has been driven.

Who do I contact for support?

! IMPORTANT: Geotab is limited to supporting issues around MyGeotab and MyAdmin. Any activation or data quality issues that require escalation to Rivian may require assistance from the vehicle owner/driver to troubleshoot with the Geotab Support team.

As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab Support.

✱ NOTE: Geotab does not support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. To streamline the process, specify the category as Third Party Hardware and provide both the serial number and the VIN as part of the issue description.

If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by Rivian. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory-embedded hardware is covered under the Rivian Vehicle Warranty. If your device does not work, go to an authorized Rivian repair center for evaluation.

Resources and Contact Information

For more information, refer to the Geotab and Rivian Integrated Solution Brochure and the MyAdmin User Guide. If you have any questions, please contact your Partner Account Manager.