IOX-COLD RUGGED Support Document
Support Document
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The IOX-COLD RUGGED device is an IP-rated version of the IOX-COLD. Its main objective is to support Cold Chain solutions on Refrigerated Trailers.
The IOX-COLD RUGGED device is an IP-rated version of the IOX-COLD. Its main objective is to support Cold Chain solutions on Refrigerated Trailers.
Key features
Cold chain
- Real-time temperature monitoring, proof of delivery, custom alerts and reporting.
- Error code detection and custom alerts to fleet managers.
- Remote temperature adjustment.
- Remote refrigeration unit start/stop.
- Remote fault clearing.
- Can connect to external door and temperature sensors.
Refer to the Cold Chain Installation sections (Refrigeration unit and Accessories, Thermograph) of the IOX-COLD RUGGED Installation Guide for more information.
Other expandability functionalities
The IOX-COLD RUGGED allows for custom connectivity to several interfaces:
- CAN bus, RS-232, RS-485, 1-wire, TTL UART
- 4x general-purpose inputs (digital and analog)
- 2x general-purpose outputs
For more information, refer to the Expansion Solutions Installation Guide.
Cold chain supported features
Refrigeration units
The following tables list all refrigeration unit features and controllers that are currently supported by IOX-COLD RUGGED devices:
Manufacturer controller & model | Thermo King ThermoGuard | Thermo King Smart Reefer | CarrierStandard Supra/Ultra/Maxima | Carrier Advanced Vector |
Return temp | ✔ | ✔ | ✔ | ✔ |
# of supported zones | 1 | 3 | 3 | 2 |
Ambient temp | ✔ | ✔ | ✔ | ✔ |
Discharge temp | ✔ | ✔ | ✔ | ✔ |
Evaporator temp | ✔ | ✔ | ✘ | ✔ |
Setpoint temp | ✔ | ✔ | ✔ | ✔ |
Door probe⁴ | ✘ | ✔ | ✔ | ✔ |
Diesel/electric mode | ✘ | ✔ | ✔ | ✔ |
Power switch | ✔ | ✔ | ✔ | ✔ |
Engine RPM | ✔ | ✔ | ✘ | ✔ |
Total hours³ | ✘ | ✔ | ✘ | ✘ |
Engine hours³ | ✘ | ✔ | ✘ | ✔ |
Electric hours³ | ✘ | ✔ | ✘ | ✘ |
On hours³ | ✘ | ✔ | ✘ | ✔ |
Auto/manual mode | ✘ | ✔ | ✔ | ✔ |
Engine temp | ✘ | ✔ | ✔ | ✔ |
Serial number | ✔ | ✔ | ✔ | ✔ |
License plate | ✔¹ | ✔ | ✔ | ✔ |
Fuel level⁴ | ✘ | ✔ | ✘ | ✔ |
Machine Type | ✔ | ✔ | ✘ | ✘ |
Battery voltage² | ✔ | ✔ | ✔ | ✔ |
Alarms | ✔ | ✔ | ✔ | ✔ |
Auto/manual configuration | ✘ | ✔ | ✘ | ✔ |
Remote command: setpoint adjustment | ✔ | ✔ | ✘ | ✔ |
Remote command alarm clearing | ✘ | ✔ | ✘ | ✘ |
Remote command start/stop | ✘ | ✔ | ✘ | ✘ |
1 Serial number and license plate not supported for modules using TG-VI controller.
2 If available, battery voltage is obtained directly from the refrigeration unit. If not, the GO device voltage is used (visible in MyGeotab).
3 Only a single time value can be stored at a time (total hours, engine hours, electrical hours, on hours).
4 Only available if a sensor is connected to the refrigeration unit.
Thermographs
The table below lists all Thermograph features and controls that are currently supported by IOX-COLD devices:
Manufacturer | Models | Temperature zones | Number of telemetries | Serial number | License plate |
Thermo King | TKDL-PRO, TKDL-SPR, TKDL-DCS | 4 | 4 | ✔ | ✔ |
Thermo King | TouchLog/TouchPrint | 6 | 4 | ✔ | ✔ |
Carrier Transicold | Datacold 250, 300, 500 | 4 | 4 | ✔ | ✔ |
Transcan | 2 ADR, Sentinel, Advance | 4 | 4 | ✔ | ✔ |
Euroscan | Euroscan X1, X2 | 4 | 4 | ✔ | ✔ |
Grupo Buscalia | Thermotrans | 4 | ✘ | ✔ | ✔ |
Carrier Transicold | Datacold 600 | 6 | ✘ | ✔ | ✔ |
Orbcomm | Euroscan X3 | 6 | ✘ | ✔ | ✔ |
Made Sistemi | REC96 | 3 | 2 | ✘ | ✘ |
Apache | Cold Tracer | 6 | 4 | ✔ | ✘ |
Technical specifications and features
Mechanical | Weight: 216g Dimensions: 156x97x35mm (LxWxH) Housing: Polycarbonate (PC) |
Voltage | 12 V / 24 V |
Power consumption of IOX-COLD RUGGED on GO9 daisy-chain | Typical Consumption : 400mW NOTICE: IOX devices' general-purpose outputs (GPOs) can manage voltage levels up to the vehicle's battery voltage, whether it's a car or a truck. |
GO9 can source a maximum total current to the IOX in Daisy Chain | 2750 mA at 12 V/24 V ✱ NOTE: For each IOX in the daisy-chain, add the max current draw, and do not exceed the maximum total IOX current draw. |
Environmental | Temperature Rating: -40ºC to 85ºC |
Interfaces | CAN Bus
RS-232 (Communication with thermographs)
RS-232 or RS-485, configurable (Communication with refrigeration units)
1-WIRE (Communication with external sensor (i.e. temperature probes))
|
Connectors |
Jack IOXI or JIOXI (21004515-01): 4-pin connector, Daisy chain power, CAN in and out Jack 1 or J1 (21007515-01): 7-pin connector, Connection to Refrigeration control units Jack 2 or J2 (21005515-01): 5-pin connector, Connection to accessories (i.e. door sensor, temperature sensor..) Jack 3 or J3 (21003515-01): 3-pin connector, Connection to thermographs (EU market only) |
Inputs/Outputs Available | Inputs (x2): IN1, IN2 Analog and digital inputs. Outputs (x1): OUT2. |
Input Logic Levels | Ground - High: The IOX shall classify the input as logic LOW if it is <100mV, and as logic HIGH when the input voltage is ≥ 3.3V. Ground - Float: The IOX shall classify the input as logic LOW if it is floating, and as logic HIGH when the input voltage is <100mV. Float - High: The IOX shall classify the input as logic LOW when it is floating, and as logic HIGH when the input is ≥ 3.3V. |
Flash Memory | Density: 32-Mb Speed: 104 MHz |
Visual status | Tri color LED, traffic light-like, indicates general status |
Installation | Jack IOX connector connects to the GO9 Rugged device IOX port.. Input connectors used depending on the installation use cases. See installation instructions for details. |
Compatible devices | GO9 RUGGED™ and newer |
Compliance | FCC, ISED, NOM, CE, REACH, RoHS, WEEE, CalProp 65, RCM, ANATEL, UKCA, SDPPI |
Differences between IOX-COLD and IOX-COLD RUGGED
Interfaces
Due to the increased ingress protection, the IOX-COLD RUGGED does not have the following interfaces that IOX-COLD does:
- 1x CAN bus: Tachograph remote file downloads
- K line/D8: Tachograph real-time data
- TTL UART
- I2C
- USB 2.0 charging port
- Power outputs for external peripherals
Harness options
The IOX-COLD RUGGED harnesses are different from the IOX-COLD harnesses due to environmental characteristics and available interface differences. For more information, refer to the Harness Identification and Application document.
Installation scenarios
The following diagram shows the device’s possible installation scenarios:
IOX-COLD RUGGED installation instructions
Installation instructions are outlined in the quick start guide document.
The quick start guide document is available here: gtb.link/ioxcold_rugged
IOX-COLD RUGGED troubleshooting
This section guides Partners through the troubleshooting process for issues related to IOX-COLD RUGGED.
Identifying the issue
Before contacting Support, please attempt to identify whether the issue is hardware or application related. The issue is hardware related if there is a problem with the IOX-COLD RUGGED, and is application related if there is a problem with MyGeotab.
Gathering information
Before troubleshooting, please follow these steps to gather all the necessary information related to the issue:
Hardware-related issues
If the issue is hardware related, follow these steps:
1 | Record the information of any hardware that is currently in use:
|
2 | Check for connectivity and installation issues:
✱ NOTE: Regardless of hardware issues, always make sure to check each and every connection, including harnesses and/or the IOX, as applicable. The vast majority of issues result from loose or insecure connections. |
3 | For more detailed troubleshooting steps, see the section on Troubleshooting the Issue. |
Application-related issues
If the issue is MyGeotab-related, please contact Support. Before doing so, record the following information:
- Database name,
- GO RUGGED device serial number (12 characters, visible on the device, starts with G),
- IOX-COLD RUGGED serial number,
- Make, model, year and VIN of the vehicle in which the hardware is installed.
- Make, model of the cold chain unit and any thermograph present on the vehicle.
Troubleshooting the issue
Once basic information is collected, refer to the IOX-COLD RUGGED Troubleshooting Matrix for more detailed troubleshooting steps. Some issues may require advanced troubleshooting. If your issue is not listed or solved with the proposed solutions, please contact Support. The IOX-COLD RUGGED device has a status LED that produces a series of blinks followed by a pause. The first blink corresponds to the first row of the matrix, the second blink corresponds to the second row, and so on. Ensure the ignition is ON when checking the installation status. If the LED is OFF, it could be due to a power problem or a device failure. Check if the GO RUGGED device LEDs are on. If so, check that the IOX harness is correctly plugged to the GO RUGGED Device. It could be a power issue with the GO RUGGED device.
✱ NOTE: If the problem is not resolved, repeat the installation with another IOX-COLD RUGGED. If the problem persists, please contact Support.
IOX-COLD RUGGED troubleshooting matrix
LED sequence | LED state | Device status | Sample video | Recommended action | Additional notes |
Slow white flashes, continuous | Initialization or booting up ongoing |
| Do not unplug or touch the device Wait for device to stop initializing (LED state will change) | ||
Solid green | Switched ON and working as expected |
| None | Ignition and power ON - no troubleshooting/warnings from all the installed and configured modules. | |
Fast green flash occurring every 3 seconds, continuous | Low Power Mode |
| None | Triggered when the GO RUGGED Device goes into Low Power mode. | |
One orange flash, continuous | CAN IOX communication issue |
| No connection to GO RUGGED device. To troubleshoot, if this persists, check if the GO RUGGED device is awake, and its connection to the IOX-COLD RUGGED following the Installation Instructions and Termination Shunt sections. | ! IMPORTANT: When more than one of these issues are identified, the device displays only one sequence at a time, prioritized by importance with 1 being the highest importance and 3 being the lowest. 1) IOX communication issue 2) RCU communication issue 3) Thermograph communication issue | |
Two orange flashes, continuous | RCU (Refrigeration control unit) communication issue |
| No communication with the RCU. To troubleshoot, check connections according to the installation guide. | ||
Three orange flashes, continuous | Thermograph communication issue |
| No communication with the Thermograph. To troubleshoot, check connections according to the installation guide. |
Important Safety Information and Limitations of Use
WARNING! Do not attempt to install, configure or remove any product from any vehicle while the vehicle is in motion or otherwise in operation. All installation, configuration or removal must be done only in stationary vehicles which are securely parked. Attempting to service units while being operated could cause malfunctions or accidents, leading to death or serious personal injury.
WARNING! All in-vehicle devices and related cabling must be securely fastened and kept clear of all vehicle controls, including gas, brake and clutch pedals. You must inspect devices and cabling on a regular basis to ensure all devices and cabling continue to be securely attached. Loose cabling or devices may impede the use of vehicle controls, resulting in unanticipated acceleration, braking or other loss of vehicle control, which could lead to death or serious personal injury. Improperly fastened in-vehicle devices may detach and impact operators upon sudden acceleration or deceleration, which may cause injury.
WARNING! If at any point after an in-vehicle device is installed a warning light illuminates on the vehicle dash or the vehicle stalls or has a marked drop in performance, shut off the engine, remove the device, and contact your Reseller. Continuing to operate a vehicle with these symptoms can cause loss of vehicle control, and serious injury.
WARNING! Your in-vehicle devices must be kept clear of debris, water and other environmental contaminants. Failure to do so may cause units malfunctioning or short-circuiting that can lead to a fire hazard or vehicle damage or serious injury.
WARNING! Do not attempt to remove the devices from the vehicle they were originally installed in for installation in another vehicle. Not all vehicles share compatibility, and doing so may cause unexpected interactions with your vehicle, including sudden loss of power or shutdown of the vehicle’s engine while in operation or cause your vehicle to operate poorly or erratically and cause death or serious injury and/or vehicle damage.
NOTICE: This product does not contain any user-serviceable parts. Configuration, servicing, and repairs must only be made by an authorized Reseller or Installer. Unauthorized servicing of these products will void your product warranty.
Regulatory Statements
USA
