Partner guide

This document is available in French (France), German, Spanish (Spain), Italian and English (UK)

Introduction

This document answers common questions regarding the Geotab Integrated Solution for Renault. Our goal is to support you, the Partner, by providing the essential information related to this solution.

Which vehicles are eligible for this solution?

1. Region: Europe

France, Germany, United Kingdom, Spain, Italy, Poland, Belgium, Luxembourg, Slovenia, Austria, Switzerland, Czech Republic, Slovakia, Portugal, Hungary, Netherlands, Denmark, Norway, Sweden, Finland and Iceland.

2. Models: Models from the following production date period have native connectivity

To note, these are production dates on the vehicles and may vary from the delivery date.

In addition, Renault vehicles equipped with an R adapter can be eligible for OEM data. However, Geotab has no way to confirm if a vehicle is equipped with an R adapter. The customer will have to verify R adapter eligibility directly with Renault.

How do I check whether vehicles are eligible for connection?

Please refer to the table above. In case it's required, Geotab partners can confirm eligibility for Renault native (built-in) devices by emailing a list of VINs to renault@geotab.com

How do I activate this solution?

Register third-party devices on MyAdmin

You need Geotab third-party device serial numbers to use this solution with MyGeotab. Follow the steps below to order third-party serial numbers from your MyAdmin account:

The MyAdmin order process is complete. After you receive third-party serial numbers, follow the steps in the next section to add devices in MyGeotab.

Add devices in MyGeotab (S. No. & VIN)

Adding a single device

Adding multiple devices

Using the solution

To learn more about the built-in reports, rules and exceptions you can explore with telematics data, refer to the MyGeotab Product Guide. For more information on subscription plans, see the Data Set document.

Frequently asked questions (FAQs)

Billing

Will I be billed by Geotab or Renault?

While the solution uses the Renault embedded telematics device, all billing will be done by Geotab.

How do I choose a rate plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, please check the Data Set document. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins when the device is added to MyGeotab and starts receiving data from Renault. The solution is billed at the end of every month (prorated).

Managing Renault devices

How do I identify Renault devices in MyAdmin?

You can see your Renault devices in MyAdmin under Devices > Device Admin > Look up Devices. Renault devices' serial numbers start with "EA".

How do I terminate a Renault device?

Renault devices can be terminated from MyAdmin by following the standard device termination process. Please identify your devices under Devices > Device Admin > Look up Devices. Select devices to terminate and click Change Plan, then select Terminate Mode. The devices will be terminated on MyAdmin. After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a Renault device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. To reactivate a vehicle, please repeat the procedure in Step 1 and Step 2 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Renault devices?

Geotab Warranty and RMA Policy do not apply to Renault devices. As the hardware belongs to Renault, their policy for hardware warranty applies.

Getting help

I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Partner:

1. Check if the serial number prefix is correct (EA). If not, terminate the device and start the process again.
2. Review the device information on MyGeotab to make sure its VIN was added. If it was not, please add it.
3. Confirm with the Customer that the vehicle has been moving.

Who do I contact for support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab for support. Please note that Geotab is unable to support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as Third Party Hardware and provide both the serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer you to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory-embedded hardware is covered under the OEM vehicle warranty. If your device does not work, go to an authorised Renault repair centre for evaluation.

Resources and contact information

To learn more, refer to the MyAdmin User Guide. For questions, contact your Partner Account Manager.