Device troubleshooting

Learn how to add a GO device when MyGeotab says its serial number is already in use.

Learn why odometer and engine hours data may not appear and how to resolve the issue.

Learn how to fix a GO device that shows as online but does not update its location in MyGeotab.

A new GO device may not communicate if it has not yet activated or been added to MyGeotab. Take the vehicle on a trip to start activation.

A GM OEM vehicle may stop showing trip data when location services are off. Turn them on in the vehicle settings or using the OnStar button.

An Invalid Opcode Reset fault means a GO device encountered a firmware error. Update the device firmware to resolve the issue.

A GO device can detect and log GPS and cellular signal jamming events in MyGeotab.