Why is my GO device beeping?
A GO device can beep for several reasons. Learn how to find the cause and stop the beeping.
Problem
A GO device beeps and you do not know why.
Possible cause 1
The device is still activating after installation. A new device must record 150 logs during one continuous connection to the servers and register an ignition OFF event before it is fully active.
Solution
- Take the vehicle on a trip of 15 to 20 minutes in an area with good cellular coverage.
- Turn the ignition off.
Possible cause 2
The driver identification reminder is on. The device beeps if the ignition is on and a Driver ID key has not been inserted in the set time. The beeping stops when a key is inserted.
Solution
- Insert a Driver ID key. To avoid the beeping, insert the key before you turn the ignition on.
- To change or turn off the reminder, open the vehicle and go to the Devices & Settings tab.
- In the Audio feedback section, change or turn off Driver ID reminder, then click Save.
Possible cause 3
A rule has driver feedback enabled, and the rule is broken. On devices that are not on the ProPlus data plan, or in areas with poor connectivity, the beep can sound after the event happened.
Solution
- Review the notifications for the rules that apply to the vehicle.
- Remove the driver feedback from any rule that you do not want to beep.
Possible cause 4
The device is loose or not securely installed, so movement or vibration triggers the beeping.
Solution
- Check that the device is firmly connected to the vehicle.
- Secure the device so that it cannot move. If the beeping continues, contact your Partner.