We've migrated — learn more about your new home.

Welcome to the new Geotab Community!

MCP connector, video coaching updated, a new home for fleet safety + more!

What's New: June 2026

Hourly reporting, 10-year battery, and zero maintenance — deploy once.

Announcing the Next Gen GO Anywhere

360° visibility, advanced AI, and zero-latency video — all-in-one.

GO Focus Pro in Now Available

Congrats: Cristian, Oscar, Daniela, Daren , + Paulette

Q2 Perks Program Winners!

<a data-id="1390" data-value="HLui-1390" data-denotation-char="@" href="/user/hlui-1390" class="text-decoration-none mention">@HLui-1390</a> Thanks for the clarification. What I'm referring to is the power connection&#x2F;disconnection, either for the vehicle battery or for the GO device itself. My goal is to detect when the device loses its power source and when power is restored, regardless of whether it's caused by the battery being disconnected or the device being unplugged. I understand that the exception is only generated once the device powers up again, but I'm specifically looking for diagnostics or events related to the loss and restoration of power. For the reconnection, the condition would be the following &quot;Fault[diagnostic=DiagnosticDeviceRestartedBecauseAllPowerWasRemovedId]&quot;

Is it possible to create a notification when a GO device loses communication?

<a data-id="1546" data-value="ssartor-1546" data-denotation-char="@" href="/user/ssartor-1546" class="text-decoration-none mention">@ssartor-1546</a> thank you

Export MyGeotab data to Power BI

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Great, thank you so much, Eishi!☺️

G-FORCE OF A GO

Thank you I appreciate it <a data-id="8083" data-value="mdevol" data-denotation-char="@" href="/user/mdevol" class="text-decoration-none mention">@mdevol</a>. We were also able to reproduce it when we tested it

Getting PlatformNotSupportedException when authenticating to GeoTab

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Your comment was very helpful; thank you.

Type of harness used to install GO9 in Mercedes Benz Sprinter 2026 units

Hello <a data-id="11476" data-value="dispatch" data-denotation-char="@" href="/user/dispatch" class="text-decoration-none mention">@dispatch</a> , Thank you for asking your question in our community. This sounds like a bug but I am curious what the audit log shows for this change back. I would take a look at the audit log and see if you can find the change happening. This may give us a clue as to what is causing it to change back. I look forward to hearing from you. Have a good one! Eishi FUN

No Ruleset issue

Hey <a data-id="1390" data-value="HLui-1390" data-denotation-char="@" href="/user/hlui-1390" class="text-decoration-none mention">@HLui-1390</a> , I havent seen any updates that should have done this. I will look into it a little with our product team and see if this is something by design or a bug. I will let you know what I hear as soon as I do. Have a good one! Eishi FUN

Lost ability to search comments in users&#x2F;drivers

Lost ability to search comments in users/drivers

Hey <a data-id="1203" data-value="Gus_Rubio10" data-denotation-char="@" href="/user/gus_rubio10" class="text-decoration-none mention">@Gus_Rubio10</a> , Great question! Thank you for asking it in our community. There are a few common reasons why a GO device may fail to read the VIN from a vehicle's computer. I used an AI tool to help compile this answer, so please let me know if anything needs clarification. The GO device reads the VIN by querying the engine ECU over the CAN bus. Whether this succeeds depends on how the vehicle manufacturer implemented that part of the ECU firmware. The most common reasons it fails are: - VIN not programmed in the engine ECU — especially after an ECM replacement, the VIN sometimes needs to be manually re-entered using manufacturer diagnostic software and is often skipped - The ECU returns a manufacturer-internal ID instead of the ISO VIN — some manufacturers store an internal build or calibration number in the VIN register rather than the standard 17-character VIN - ECU security lockout — newer ECU firmware versions on some makes require an authenticated diagnostic session before exposing the VIN. Without it, the ECU ignores the request entirely - CAN bus connection issue — if the device is operating in two-wire mode or is connected to the wrong CAN segment, it has no path to the engine ECU It is also possible a loose installation is causing this issue. its hard to say without looking the specific case but I hope this helps give you some things to look into. If the engine VIN cannot be read automatically, the most reliable workaround is to enter it manually in the device settings in MyGeotab. Please let us know if you have any follow-up questions - happy to help! Have a great day! Eishi FUN

¿Why do some GO9 devices not automatically decode the VIN?

That does not help in the case of a log audit, or Amazon checking on the fleet. Amazon checks violations and unidentified driving.

How do I have a driver accept drive time that is 30 days old?

Hello <a data-id="11039" data-value="SFort-11039" data-denotation-char="@" href="/user/sfort-11039" class="text-decoration-none mention">@SFort-11039</a> , Thank you for asking your question in our community. I apologize this question has gone so long with being unanswered. We recently migrated our community to a new platform and this one must have gotten lost in the process. There is not a way to revert the updates to the map. Your perspective on these changes I valuable though. I would encourage you to fill out our feedback form at the bottom of this page with the provide feedback button. This way our product team can see how these changed affected you and understand your use case and perspective. Let us know if you have any other questions. We are here to help. Have a great day! Eishi FUN

Is there anyway to change the map back to it&#x27;s previous settings?

Is there anyway to change the map back to it's previous settings?

We're so excited to welcome you to the new Geotab Community! After months of planning and preparation, we've officially migrated to a brand new platform fully integrated with the Geotab Support Site — and we think you're going to love it. 💙 Whether you're a long-time Community member or finding us for the first time, here's everything you need to know to get settled in. One home for everything The biggest change you'll notice is that the Geotab Community is no longer a standalone destination. We're now part of the Geotab Support Site, which means Community discussions, Help articles, and Academy learning content are all accessible from one place. No more bouncing between tabs to find what you need — it's all right here. You might notice that some of our Knowledg Articles still take you to the old URLs but without any of the old Community features — that's only temporary as we migrate them into the Help articles section of this site. Logging in Most of you can log in using your existing MyGeotab or MyAdmin database credentials. Even better — if you visit the Community directly from MyGeotab or MyAdmin, you'll be logged in automatically. No extra steps required. If you run into any trouble logging in, please reach out to us at community@geotab.com and we'll help you get sorted. Your username may look a little different To avoid duplicate usernames across the new platform, the system automatically generated unique usernames for all migrated accounts during the migration. If your username isn't quite right, you can update it anytime in your profile settings — it only takes a second. Smarter search Finding answers just got a whole lot easier. The new Community features AI-powered search that understands natural language questions, so you can ask things the way you'd actually say them and get to the right answer faster. When searching from the Community homepage, you can choose to search just our Community questions or from all resources on the Support Site by selecting the Community, Academy or AI Answers filters from the left-side dropdown in the search bar. <a href="https://support.geotab.com/community/all-posts" target="_blank">AI post categorization</a> Not sure which category your question belongs in? Don't worry about it — when you post a question, our AI will automatically categorize it under the correct topic based on your title and content. One less thing to think about. <a href="https://support.geotab.com/community/webinars" target="_blank">Watch past Community webinars</a> Missed a Learning LIVE! session or want to revisit a past Road Ahead webinar? You can now browse and watch our most recent Community webinars directly from the homepage. No searching required. <a href="https://support.geotab.com/community/perks-program" target="_blank">Leaderboard and perks</a> Your contributions here matter — and we want to recognize them. The Community Leaderboard highlights our top contributors each quarter, and active members are rewarded through our perks program. Jump in, share your knowledge, and see where you land. What about the Feedback Hub? The Feedback Hub from the old Community has been retired. In its place, you'll find a new Feedback Form right here on the Support Site — a streamlined way to share your ideas and suggestions with our Product team. Additionally, if you want to be more hands-on in the product development process we encourage you to join our Product Research Program by filling out <a href="https://geotabinc.qualtrics.com/jfe/form/SV_8IgHxCPf6SrXhKm" target="_blank">this form</a>. A note on migrated content We carried over active user accounts and a selection of high-value forum posts from the old Community. If you're looking for a specific post and can't find it, it's possible it wasn't included in the migration — feel free to reach out to us at community@geotab.com and we'll do our best to help. We're here if you need us This is a big change, and we know it might take a little getting used to. If you have questions, run into any issues, or just want to share your first impressions, we'd love to hear from you — drop a reply below or reach out to the Community team at community@geotab.com. Welcome to your new home. We're glad you're here. — The Geotab Community Team

Welcome to the new Geotab Community — here&#x27;s everything you need to know

Welcome to the new Geotab Community — here's everything you need to know

Hello, you can use the messaging section, select the driver, and send them a message.

How can I send custom Notifications to a specific user in the Drive app?

I'm working in .net and can retrieve the DutyStatusAvailability records and combine them with Users to associate the HOS data with drivers in our TMS. I looked at the data I'm getting back in this and could just be missing it, but is there a way in the API to retrieve which vehicle a driver is assigned to? We would like to update the truck number the driver is assigned to in our TMS and pass that truck number on to the customer's fuel card provider so that it always stays in sync with the truck the driver is currently in.

Is there a way in the API HOS Data to retrieve which vehicle a driver is assigned to?

Hi <a data-id="1390" data-value="HLui-1390" data-denotation-char="@" href="/user/hlui-1390" class="text-decoration-none mention">@HLui-1390</a> , Dane from Whip Around here! We are an integrated marketplace solution specializing in custom DVIR functionality. I saw your post and I think this may be something we can help with. Our app ties the driver inspection to the vehicle itself so multiple drivers can access it for things like yard moves without triggering additional missed inspection alerts. If I can answer any questions, feel free to reach out! My contact information is on my profile.

DVIR missed inspection rule and report issue

How can i install a Go9 at forklift  ? have you aby guide ? 

Forklift

Is there anywhere we can view the status of any Geotab system outages or slow downs? I've had issues with users logging into Geotab today and wanted to make sure it was not a server side event. 

View Geotab server status information?

When Editing a HOS Log in Canada you can only edit the start time of your  Off duty, Sleeper berth &amp; off duty correct as the drive time is actively controlled the Go9 device in the vehicle correct?

When Editing a HOS Log in Canada you can only edit the start time of your  Off duty, Sleeper berth & off duty correct as the drive time is actively controlled the Go9 device in the vehicle correct?

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