<a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> thank you so much &lt;3

MyGeotab database deactivation?

Hey <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> , Thank you for asking your question in our community. So this hasn't come up often so I couldn't find much about it. From my understanding and what I have seen with other IOX's this is likely either an unexpected state so the 3 value is returned for a reset state. We would want to look a little more into the data to see exactly what it was but it is something along those lines far as I could find. Let us know if you have any other 	questions. Always happy to help! Have a good one! Eishi FUN

iox nfc value 3

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Hi Cristian, good morning. I found this information online: If you've lost access to the email address linked to your MyGeotab Administrator account, you won't be able to use the “Forgot my password” option. However, there are three main ways to regain access to your platform: 1. Ask another administrator at your company (the fastest option) If there's another person at your company with an administrator role in MyGeotab, that person can reset your credentials directly: They should go to People &gt; Users and Drivers. Search for your user, edit the profile, and update the email address to one you have access to, or assign a new password. 2. Contact your Geotab Partner or Authorized Reseller: If you are the sole database administrator, there is no one internally who can edit your profile. In this case: You must contact the distributor or provider (Partner&#x2F;Reseller) who sold you the Geotab service or devices. They have access via MyAdmin (the global partner platform) to manage users in your database and reset your access credentials. 3. Direct Support from Geotab: If you don't know who your reseller is or are unable to contact them: You can contact Geotab's support center directly through its official support website. To verify your identity and company ownership, they will ask for specific information such as the exact name of your database, your company name, and likely the numbers of

What options does a user have when they forget their password and email

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I will be escalating it

update the firmware on an iox GO talk

Hi Cristian, good morning In my experience, I've installed several firmware updates, and the only one that fixed the “GPS” issue is the BETA version. You could try this version, or maybe the stable version works on some devices. Best regards.

Which is the most stable firmware version at the moment?

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> I dont know of a way but maybe <a data-id="8241" data-value="Tony_M" data-denotation-char="@" href="/user/tony_m" class="text-decoration-none mention">@Tony_M</a> does

How is the date that an iox was installed determined?

Hi yes, my question is, for example, if I have a truck with a Go device installed and I tow a box with a Flex device, is there a way for their shared trip data to be linked?

Is there any tool where you can link vehicles with GO devices to trailers with third-party devices?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks a lot for the information

how a driver is associated with a trip through gofocus

Hi thanks for your comments. The issue we have is that when we installed a camera, it already appeared associated, so since we have several databases, we would look for it in myadmin and disassociate it.

Is there any way to identify the GoFocus cameras already installed?

<a data-id="8241" data-value="Tony_M" data-denotation-char="@" href="/user/tony_m" class="text-decoration-none mention">@Tony_M</a> It doesn't work in the 'Beep briefly when approaching the warning speed' option

turn off the Go device speed limit proximity beeps

Hey <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a>, Here's the Quick Start Guide &amp; Support doc that might help. https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1W7N59YsG2WHRSpIml4yR4g0OR5Y4KP8IopptfWBsjBY&#x2F;edit?tab=t.0#heading=h.v6im158tkzh https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1-Ph0K3vgmKKbljfVWNfoNRejjfydsa9uw6dZpA4A0jM&#x2F;edit?tab=t.0#heading=h.z3ivftyjjrfi

GO Anywhere Plus Install help

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a>anche io non vedo nulla dalla cam, stesso messaggio da tre mesi e pago il canone mensile. Qualcuno sa dirmi come fare a recedere dal contratto e restituire la cam?

parameter for the GoFocus to start streaming video

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I already found the report

Maintenance message report

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks, I'll be following the steps.

There are communication status reports for Gofocus cameras.

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> If you're talking about the colour picker, you need to adjust the slider on the far right, if it's at the bottom it'll always be black and if it's at the top it'll always be white. <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1784851552257-2026-07-24-09_34_01-bulk-edit-tool-_-mygeotab-original-profile-mozilla-firefox.png"/>

Bulk editing

 Hello, I've noticed that on newly installed devices, when checking their communication in MyAdmin, no GPS communication is shown, even though a coordinate record exists in the database. I want to know if there's a point in time when this data disappears from MyAdmin, as I generate queries based on it.

Is there an estimated time frame after which GPS data will no longer be reflected in MyAdmin?

 Hello, I have a GO device on a Pro Live plan. Can you help me by providing the warranty periods for the different plans?

What is the warranty period for a GO device that is on a Pro Mode: Live plan?

It's not possible to select specific days of the week directly in the standard automation settings. To do this, you need to customize the Excel report template (like the Trip Summary) using formulas to filter only Saturdays and Sundays, and then upload that custom template to MyGeotab for scheduled sending.

MyGeotab Week-end Report automation

The GO device's accelerometer does provide information for Hard Events (harsh driving), but its availability depends on the service plan: • Base plan: Accelerometer data is not available for harsh driving exception rules. In this plan, the device mainly uses GPS data for tracking and speed. Although the accelerometer detects movement to wake up the device, it doesn't send detailed G-force records to the server. • Pro and ProPlus plans: These are the only plans that support full accelerometer features, including detecting harsh braking, acceleration, and sharp turns. If your client needs to monitor Hard Events, they'll need to upgrade the service plan to Pro or ProPlus.

How are harsh events measured in Base Mode?

To fix the issue with the black square that says &quot;video not available,&quot; make sure of the following: 1. Go to Rules and Groups &gt; Rules, click the pencil icon on your rule, and check on the Media Upload tab that the media type is set to Video. 2. Make sure the camera is on and has cellular connection at the time of the event so it can upload the clip. 3. If you use Surfsight cameras, check in the Surfsight add-in that the specific rule is enabled to trigger video events.

Go focus plus - video unavailable

Hi, I think the most convenient thing is to create a case by sending evidence

Inverting colors in GO Focus

Hi To find out which company the SIM associated with the device is linked to, you can check it with the SIM product code that appears in myadmin.

MyAdmin | Assigned SIM card

Hi I think the easiest way is to create a group and link units and the rule you want to apply, it's not necessary to create two groups

Rule apply to all vehicles except 1 group

There isn't a single link that compares all the datasets, since availability varies depending on the model and plan. However, the main technical differences are: • Data frequency: GO9 devices use a curve algorithm to capture precise real-time data. OEM devices usually send data at fixed intervals (e.g., every 30 seconds), which can miss critical details. • Accident reconstruction: The GO9 offers high-fidelity data for reconstructing accidents, a feature that is usually limited or unavailable in OEM integrations. • Expandability: Only the GO9 allows connecting IOX accessories like NFC readers, cameras, or additional sensors. • ELD compliance: The GO9 is a full ELD solution; some OEM integrations may have data gaps that affect regulatory compliance.

Geotab Ford OEM Comparison

Hi Here's the difference between these three pieces of data in MyGeotab: • Last GPS record: It's the date and time of the most recent geographic position captured by the device. • Last engine record: It shows when the last data was received directly from the vehicle's computer (like the odometer). • Last communication: It's the exact moment the device last connected to the Geotab servers to send information.

MyAdmin | Difference in the last communication data

The GO Focus Plus camera has a built-in NFC reader that can replace the IOX-NFC reader. To make the Unidentified Driver rule beep using the FOB through the camera, follow these steps: 1. Enable the reader in MyGeotab: Go to the camera settings tab and make sure the NFC reading feature is active. 2. Set up the Rule: In Rules &amp; Groups &gt; Rules, look for the 'Unidentified Driver' rule. 3. Add Notification: In the Notifications tab, select Add Beep Response and make sure the GO device is set to issue the sound alert when the rule condition is met. Keep in mind that Smart Driver ID (facial recognition) can also automate this assignment without needing physical FOBs.

GO Focus Plus - Driver FOB Rules

page-user page-user-cristian.hdz.prime24 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

["Integrators Group"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

Hi Did you also redirect the rules to the corresponding groups?

Rule notifications/Asset allocations

Hi, it seems there was indeed a problem with sending emails. Can you check it now since some database maintenance has been done?

Verification Emails

Hi, I've discovered the same problem, I'll be escalating a case.

For the Surfsight AI-12 cameras purchased through Geotab's ********* program, the provider that manages the data plan and airtime is Twilio, using their Twilio Super Micro SIM card.

air service provider for Geotab/ surfsight

I want to know the conditions for a database to be removed from the system

To figure out when a device was offline, you can check the following logs in MyGeotab: 1. Log and collision data: Go to Activity &gt; Log and collision data. 2. Radio access technology: Look for the 'Radio access technology' diagnostic. Changes in these logs or long periods without GPS&#x2F;engine updates while the vehicle is in use indicate disconnections. 3. Engine faults: Look for faults like 'Backfill pending' or 'Telematics device fault,' which can be recorded when the device loses communication.

How can I see a history of when a GO device goes offline?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Can you help us out with this topic?

vehicle labels off screen on MyGeotab map

In the Events &gt; Cameras tab, a list of all GO Focus Plus camera streams in the organization's groups you have permission for should appear. To fix the tab showing up blank, check the following: 1. At the top of the page, make sure the Asset or serial number, Status, and VIN filters aren't limiting the results. 2. Confirm that vehicles with installed cameras are correctly assigned to the groups your user profile has permission to see.

Recent Activity

MyGeotab database deactivation?

iox nfc value 3

What options does a user have when they forget their password and email