<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank u Eishi🙏

FAULT 462

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thank u Cristian

IMAGE NOT AVAILABLE | GO FOCUS

Hello, Based on my technical experience, this very common error appears when the physical connection of the IOX is not adequate.

ERROR CODE IOX

@EishiFUN Thank you very much; we will be running tests.

CALIBRATE IN CAMERAS SURSIGHT

<pre data-language="plain">I believe this is the one with the most detailed information regarding what you are asking about:
https:&#x2F;&#x2F;support.geotab.com&#x2F;en-GB&#x2F;mygeotab&#x2F;mygeotab-add-ins&#x2F;doc&#x2F;collision-detect-guide</pre>

G-FORCE OF A GO

We get this error when we try to log in with our admin email address. 069Pd000017DUGgIAO.png


Why can't a user create an account on My Geotab Community using their My Admin username?

<pre data-language="plain">Hi Daniela,

I recommend downloading a report based on communication logs—specifically, using one GO device that isn't associated with a GO Focus and another one that is.

Try to match the conditions so you can compare the logs and reach a conclusion.</pre>

Can a GO Focus cause intermittent issues on a GO device that is not a GO9LTETEF?

Hi, Daniel. As far as I know, and based on my experience downloading videos, Go Focus videos currently don't have audio. Although when you download a video, it downloads a folder with audio files, you can't hear them. I think Geotab is currently working on this. I don't know if <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> can confirm this. Best regards.

Why do Go Focus video download with the audio separate?

Hi, team. I need your help with an error in the database. The error code is 652: “Error: IOX communication”. <img class="ql-image" src="data:image/png;base64,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"/> I haven't been able to find this error code in the error code manual. Does anyone have any information about this? Best regards.

Hi, <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Could you help me with this question?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Excellent, thank u Eishi🫡

Hello, this is likely due to the following: 1. “Heartbeat” Signal with the Vehicle Turned Off: When the vehicle is parked and the engine is off, the GO device enters sleep mode to conserve the vehicle's battery. However, it does not stop communicating entirely: During the first 48 hours it is turned off, it sends a “heartbeat” signal (status ping) every 30 minutes. After 48 hours, it sends a heartbeat every 23 hours. The “Last Communication” date will be constantly updated in the system, but the GPS and Engine Log will continue to show the exact time the last trip ended. Regards.

MyAdmin | Difference in the last communication data

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Good morning, Eishi. I'm having trouble adding images. Sorry about that. Thank you very much for the feedback; we'll check the installation. Best regards.🙏

Hi Paulette, the product code appears at the top of my admin panel. In Mexico, for example: GO 3 G (Telcel) or GO TEF (Telefónica&#x2F;Movistar). Best regards.

MyAdmin | Assigned SIM card

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Great, thank you so much, Eishi!☺️

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thanks, Cristian. It's strange that I've never seen this error before. But it doesn't seem to be a problem with the vehicle, since it says, “Error retrying to configure the GPS.”

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Company

Title

["Map Server Updates Group"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

Hi Cristian, good morning In my experience, I've installed several firmware updates, and the only one that fixed the “GPS” issue is the BETA version. You could try this version, or maybe the stable version works on some devices. Best regards.

Which is the most stable firmware version at the moment?

Does anyone have more information about error 462? We found it in a database, but we couldn't find any information about it in the community. Regards.

Hi team, I've noticed that in some databases the video events for GO Focus appear as “image not available.” But when we click on the event, we can see the image. Do you know why this might be happening? Best regards.

Recent Activity

FAULT 462

IMAGE NOT AVAILABLE | GO FOCUS

ERROR CODE IOX