<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> I'll escalate this issue to support, then. Thank you.

Audio on SurfSight cameras

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thank u Cris

GO focus Rules question

<a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> Excellent answer Thank you Cesar 🙏

How do I configure the Iox NFC so that it only detects keys registered in the database?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Hi Eishi, That's right, I'm referring to the usage data cycle. Thank you very much for your support. Best regards.

Cell Phone Data | Sursight Cameras

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Hi Cris, that's correct. Geotab told us that this feature is specific to the Go Focus because it helps improve driver detection. This is normal, and there isn't a setting to change it. Best regards.

Inverting colors in GO Focus

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank u Eishi🙏

FAULT 462 in MyGeotab

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thank u Cristian

IMAGE NOT AVAILABLE | GO FOCUS

Hello, Based on my technical experience, this very common error appears when the physical connection of the IOX is not adequate.

ERROR CODE IOX

@EishiFUN Thank you very much; we will be running tests.

CALIBRATE IN CAMERAS SURSIGHT

<pre data-language="plain">I believe this is the one with the most detailed information regarding what you are asking about:
https:&#x2F;&#x2F;support.geotab.com&#x2F;en-GB&#x2F;mygeotab&#x2F;mygeotab-add-ins&#x2F;doc&#x2F;collision-detect-guide</pre>

G-FORCE OF A GO

We get this error when we try to log in with our admin email address. 069Pd000017DUGgIAO.png


Why can't a user create an account on My Geotab Community using their My Admin username?

<pre data-language="plain">Hi Daniela,

I recommend downloading a report based on communication logs—specifically, using one GO device that isn't associated with a GO Focus and another one that is.

Try to match the conditions so you can compare the logs and reach a conclusion.</pre>

Can a GO Focus cause intermittent issues on a GO device that is not a GO9LTETEF?

Hi, Daniel. As far as I know, and based on my experience downloading videos, Go Focus videos currently don't have audio. Although when you download a video, it downloads a folder with audio files, you can't hear them. I think Geotab is currently working on this. I don't know if <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> can confirm this. Best regards.

Why do Go Focus video download with the audio separate?

Is it possible to do this with multiple keys? We're having a problem where the car starts with different keys.

Hi Cris. Without logging into the account (no login or activity of any kind), the time it takes for Geotab to delete or mark the database as inactive is determined by the following automatic system rules: Inactivity Deletion Criteria 1. 3 months or more without activity&#x2F;new data: If the database is 3 months or older, no one has logged in, and there are no GO devices actively sending data. 2 years of inactivity in GPS&#x2F;Status data: If the last GPS coordinate or status record received by the database is more than 2 years old, the system considers the database completely abandoned and proceeds to permanently delete it. 3. 60 days without devices (Test or empty databases): For databases in which all associated devices have been deactivated or returned, the system closes and deletes the database approximately 60 days after the service is canceled.

MyGeotab database deactivation?

Hi Naomi, the message “Updates delayed due to weak signal or connectivity issues” indicates that the system has not received recent information from the vehicle due to a temporary interruption in communication. This issue can occur primarily due to: Low or temporary loss of cellular coverage, either while the vehicle is in motion or while it is parked in locations that hinder signal reception, such as underground parking garages. Temporary connectivity issues, whether due to the cellular network or the Internet connection of the device running Geotab Drive. Delay in data transmission: The GO device continues to store recorded data locally while communication is unavailable. Once connectivity is restored, the stored data is transmitted to the platform, and the vehicle's location is updated. Therefore, when MyGeotab detects that communication with a vehicle is delayed due to a weak signal or connectivity issues, the unit's icon may appear semi-transparent to indicate that the displayed position corresponds to older information and may not represent its current location. Once communication is restored and the platform receives updated information, the vehicle icon returns to normal display.

Weak Signal Alert

Hi, team. I need your help with an error in the database. The error code is 652: “Error: IOX communication”. <img class="ql-image" src="data:image/png;base64,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"/> I haven't been able to find this error code in the error code manual. Does anyone have any information about this? Best regards.

Hello, In MyGeotab, users with basic authentication cannot view or manage users who are configured with the MyAdmin authentication type (reseller support). 1 Even if you have “Administrator” access level, this restriction remains in place, as MyAdmin accounts are typically reserved for resellers or global support accounts. I suggest verifying your registered user with someone who has higher-level access.

My admin user in Mygeotab

Hello, this is likely due to the following: 1. “Heartbeat” Signal with the Vehicle Turned Off: When the vehicle is parked and the engine is off, the GO device enters sleep mode to conserve the vehicle's battery. However, it does not stop communicating entirely: During the first 48 hours it is turned off, it sends a “heartbeat” signal (status ping) every 30 minutes. After 48 hours, it sends a heartbeat every 23 hours. The “Last Communication” date will be constantly updated in the system, but the GPS and Engine Log will continue to show the exact time the last trip ended. Regards.

MyAdmin | Difference in the last communication data

Hi, everyone. Does anyone know exactly when the data from the Surfisght cameras is updated? I understand it's at the end of this month or the beginning of next month. Is that correct?

Hi Paulette, the product code appears at the top of my admin panel. In Mexico, for example: GO 3 G (Telcel) or GO TEF (Telefónica&#x2F;Movistar). Best regards.

MyAdmin | Assigned SIM card

page-user page-user-daniela-ramirez-1969 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

["Map Server Updates Group"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

Hi Jose, When you select the asset, does it open your current trips? You likely have a current location issue that's preventing you from viewing your trips.

Show the device's location in the list when it is NOT COMMUNICATING

Hi Jesse, is there any unusual behavior with the LED on the GO Focus?

Feedback: Video event map

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank u Eishi We checked what was mentioned, but there is still no audio.🥲

Could you support me? <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a>

Hi, team. I have several SurfSight cameras from a client that aren't recording audio, even though the “record audio” option is enabled on these cameras. However, when reviewing archived videos or viewing the live feed, I can't hear anything. Do you know what might be causing this or how to fix it? Best regards

Hi team, I see that the preset rules for Go Focus have preset thresholds for each vehicle class. Is there a format that specifies which g-forces are taken into account depending on whether it's a vehicle or a tractor? I understand that the G-forces are generated by the equipment

Recent Activity

Audio on SurfSight cameras

GO focus Rules question

How do I configure the Iox NFC so that it only detects keys registered in the database?