Why does my GO device not record data from a Tesla vehicle?

Learn how to fix GO device data issues on Tesla vehicles. Find out which harness to use and where the connector is on a Tesla Model 3 and Model Y.

Problem

A GO device installed in a Tesla vehicle does not record engine data.

Possible cause 1

The device is not connected with a harness made for Tesla vehicles. Connecting directly to the ECU is not enough to get GO device data.

Solution

  1. Confirm that the installation uses the harness and OBD2 adapter made for your Tesla model. Contact your Partner if you are not sure which one to use.
  2. Check that the harness is installed correctly.

Possible cause 2

The device is connected to the wrong port. Tesla Model 3 and Model Y vehicles do not have a standard OBD2 port. The connector is behind the front seats, under a cover in the center console. Use the white connector. Newer vehicles have a blue connector of a different size, which is not supported.