Why am I getting a "device with this serial number already exists" error?

Learn how to add a GO device when MyGeotab says its serial number is already in use.

Problem

When you add a GO device, MyGeotab displays the error "A device with this serial number already exists".

Possible cause 1

The device may already be in your database under a different name. Search for the serial number, then update the description of the existing asset or mark the original vehicle as historical.

Possible cause 2

The device may be inactive. Show all assets, including inactive ones, find the inactive device, and remove it. Then add the device again.

Possible cause 3

The device may belong to a different group that you do not have access to. Contact your database Administrator.