Why is my GO device not beeping when driver feedback is on?

Learn how to fix driver feedback that does not sound when a rule is broken.

Problem

Driver feedback is turned on for a rule, but the GO device does not beep when the rule is broken.

Possible cause 1

The vehicle is not in the rule's groups. A rule only applies to the assets and drivers in its groups and their sub-groups.

Solution

  1. Navigate to Groups & Rules > Rules and open the rule.
  2. Check which groups the rule applies to.
  3. Open the vehicle on the Assets page and check its Groups.
  4. If the vehicle is not in one of the rule's groups or sub-groups, add the vehicle to a group the rule applies to, or add the group the vehicle is in to the rule. Then click Save.

Possible cause 2

The seat belt feedback does not work because the GO device cannot get seat belt information from the vehicle. Not all vehicles send seat belt information.