Why is my vehicle showing the wrong location?
Learn how to fix GPS issues in MyGeotab, such as a wrong map location or a vehicle shown at 0°N, 0°E.
Problem
A vehicle shows a wrong or old location in MyGeotab, or it appears at 0°N, 0°E.
Possible cause 1
The GO device has not acquired a GPS signal. Until it gets one, MyGeotab shows the default location of 0°N, 0°E.
Solution
- Check the LEDs on the GO device. A solid red LED means power. A flashing green LED means cellular connectivity. A flashing blue LED means GPS signal acquisition.
- Unplug the GO device for about 10 seconds, then reconnect it and check the LEDs again.
Possible cause 2
The device reports a GPS fault.
Solution
- Review the faults for the vehicle on the Engine Faults page for GPS faults, such as GPS antenna fault or No GPS fix.
- Confirm that the device is communicating.
Possible cause 3
Obstructions or interference block the GPS signal. For information about interference, see GPS jamming and signal interference.