Why does my GM OEM vehicle show no trip data?

A GM OEM vehicle may stop showing trip data when location services are off. Turn them on in the vehicle settings or using the OnStar button.

Problem

A GM OEM vehicle shows no data in Trips History in MyGeotab.

Possible cause 1

Location services may be turned off in the vehicle. Turn them on using one of these methods:

Solution

  1. In the vehicle settings, go to Settings > System > Privacy > Location Services and select On.
  2. Press and hold the white OnStar button in the overhead console.

Possible cause 2

The GM solution works only in the US and Canada, on the AT&T network in the US and the Bell network in Canada.