User Guide

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July 2025

Introduction

The video management features in MyGeotab allow you to seamlessly manage video recordings and cameras for your fleet.

Recordings are managed on the Video Recordings page. Cameras are managed on the Cameras tab of the Assets page.

Cameras

Use the Cameras tab of the Assets page to monitor all the cameras in your fleet, and adjust settings for individual devices. Navigate to this feature by selecting Assets in the main menu and clicking the Cameras tab at the top of the page.

You can do the following on the Cameras tab:

1. Navigate to the Video rules page to toggle video upload for rules on or off.
2. Navigate to the Video recordings page to view your recordings.
3. Download Reports about your devices.
4. Add devices to your database by clicking the + Cameras button.
5. Search the list of devices for a particular camera.
6. Filter the device list by group, asset, device type, or device status:
7. 1. Device type includes all device models currently added to your database.
   2. Device status includes online, offline, onboarding, standby and not available.
7. Click a device from the list to open the Devices & Settings page for the asset associated with the device.
8. View selected devices on the map by clicking View on map.
9. Edit selected devices.

✱ NOTE: The View on map, and Edit buttons display when you select one or more assets from the table, or click Select all or Select current page.

By default, the Cameras table displays:

1. Camera — The name of the camera, its device type, and the device status. Click the Map icon beside the camera name to view the associated asset on the Map.
2. Asset — The name of the asset where the device is installed
3. Recordings — A clickable link to view that device’s recordings on the Video Recordings page
4. Actions — The triple dot button icon at the far right of the page, which allows you to:
5. 1. View exceptions — View exceptions generated by the asset associated with the camera
   2. View trips — View the trip history of the asset associated with the camera
   3. Move — Move the camera to a new asset
   4. Remove — Remove the camera from its current asset without adding it to a new asset

Adding a single camera

✱ NOTE: GO Focus and Smarter AI cameras automatically pair when connected with a GO device and don’t need to be manually added to your database.

Adding multiple cameras

Editing camera settings

You can customize your camera’s settings on the Asset Details page.

1. Navigate to Assets in the main menu.
2. Select the Cameras tab.
3. Select the camera you want to edit from the list. ✱ NOTE: You can edit the settings for more than one camera at a time by selecting the checkbox beside each camera and clicking Edit in the top menu.
4. On the Other Devices card of the Devices & Settings tab, adjust the following settings:
5. 1. Configure the volume of the camera’s audio by selecting an option from the Volume dropdown.
   2. Toggle the Text overlay option On or off depending your preference.
5. Click Save.

Moving cameras between assets

1. Navigate to Assets in the main menu.
2. Select the Cameras tab.
3. Select the camera you want to move from the list.
4. On the Other Devices card of the Devices & Settings tab, click Move at the top of the camera card.
5. Use the dropdown menu in the popup window to select a new asset for the camera.
6. Click Move camera.
7. Click Save.

Removing cameras

Removing a camera from an associated asset allows you to pair the camera to a new asset. Unpairing cameras does not remove archived videos or other data.

1. Navigate to Assets in the main menu.
2. Select the Cameras tab.
3. Select the camera you want to remove from the list.
4. On the Other Devices card of the Devices & Settings tab, click the More actions menu (indicated by three vertical dots) and select Remove.
5. Click Unpair camera.
6. Click Save.

Camera Health (Beta)

The Camera Health tool keeps an automatic eye on all the cameras in your vehicles that are connected to MyGeotab. It monitors camera behavior during trips to identify devices that are behaving as expected, need attention, or not working.

You can access the Camera Health tool by navigating to the Assets page in the main menu and selecting the Cameras tab.

Enabling Camera Health

Users must enable this feature via the Beta features tab of the Profile page before they can begin using the activation process. For more information on how to enable features that are not widely available, see Enabling Beta Features in the Product Guide.

Eligibility requirements

This feature is compatible with all cameras with native integration, including:

1. GO Focus
2. GO Focus Plus
3. Lytx Surfsight
4. Xirgo

Camera health statuses

The health status for each camera is displayed in the Camera health column. There are four possible health statuses:

1. Healthy: The camera is working normally.
2. Unstable: The camera is working but needs attention due to potential problems. This can include issues such as:
3. 1. Blocked lenses,
   2. Open SD card covers
   3. Slow connection times at the start of trips
   4. Going offline during trips
   5. Low video retrieval success rate
3. Unhealthy: The camera is not recording some or all footage. This could be due to hardware malfunctions or platform errors.
4. Not working: The camera is consistently offline, incorrectly paired, or all video upload attempts have failed across recent trips.

Cameras associated with devices that have not yet completed a trip display a Pending status in the Camera health column, indicating that there is no data to determine a health status yet. The health status will automatically update overnight once the first completed trip is processed.

You can view details about your cameras’ health in the Cameras report, under the Camera Health and Health Details columns. You can access the report under the Reports dropdown at the top of the page.

Viewing recommended actions

Depending on the camera health status associated with your device, different actions may be recommended to solve potential problems.

To view the recommended actions:

1. Navigate to the Assets page in the main menu and navigate to the Cameras tab.
2. Locate the device you want to view.
3. Click the health status listed in the Cameras health column to open additional information about the problem.
4. Review the recommended actions listed.

Setting up camera health notifications

You can set up notifications to receive alerts about your camera health statuses using rules.

To create a rule that triggers when a camera, follow the steps to add a new rule and use the following condition:

To set up notifications for a rule, see Rule notifications.

Video Recordings

Use the Video Recordings page to view recordings captured by cameras in your assets. To access this feature, navigate to Video > Recordings in the main menu.

Each recording shows the driver name, asset name, date, and time stamp of the recording. If no driver is associated with the asset, the recording is marked with Unknown driver.

You can filter your recordings by:

1. Group — The company group associated with the camera (the same group as the asset associated with the device).
2. Asset — The asset associated with the camera.
3. Driver — The driver of the asset associated with the camera.
4. Rules — The rule governing the exception that generated the recording.
5. Date range — The dates on which the videos were recorded.

You can also choose to display failed video recordings and custom trip recordings by clicking the corresponding checkboxes under Other.

An option to display dismissed events is also available. This checkbox is disabled by default, so dismissed events remain hidden unless you choose to display them.

See Video Rules to learn more about how to enable uploading video recordings for rules and configuring rules for media upload.

Viewing video recordings

Click a video recording to open the detail window for that recording. Use the detail window to:

1. Click to play the recording
2. Use the dropdown menu at the top of the video to switch between Front view and Cabin view.
3. Use the dropdown menu at the top of the page to mark the exception as Valid or Dismissed
4. Use the triple dot Actions button to:
5. 1. View exception details — View detailed information about the exception.
   2. Edit exception rule — Edit the rule governing the exception that generated the recording.
   3. View full trip — View the trip during which the exception took place on the Trips History page.
   4. Copy URL — Copy the URL of the video recording.
5. View the Event details, including the rule governing the exception that generated the recording; the location at which the event occurred (including zone information, if applicable); the distance, maximum driving speed, and posted driving speed during the event; and the media type.
6. Related documents — Add related documents to the video recording, or browse previously added documents.
7. New comment — add a comment to the video recording.

Viewing live video recordings on the Map

You can view live video recordings on the Map for assets associated with cameras.

Select the asset on the map to open the asset detail window on the left side of the page. Click Live video at the top of the detail window to open a live video feed directly in the window.

Viewing video playback on the Trips History page

You can view video recordings generated by exception events directly from the Trips History page for assets associated with a camera.

1. Navigate to Productivity > Trips History and select the relevant time period and assets.
2. Select your desired trip segments from the list. Once a segment has been selected, a detail window will open on the right side of the page showing the asset name, and listing any exceptions for which video recordings are available, if any.
3. Click the exception you want to view from the list. The window will update to show the video recording and the exception event details such as vehicle, driver, date, and location.

✱ NOTE: When the camera has recorded multiple instances of the same exception event, the instances are grouped together under a Collection heading. Click the heading to view a list of the exception events in that collection.

Requesting a custom video recording

You can request custom video recordings directly from the Trips History feature using the Map. These recordings allow you to set the start time of the recording at any point during a trip and select a custom recording length.

1. Navigate to Productivity > Trips History and select the relevant time period and assets.
2. Select the trip you want to view from the list. A window will open alongside the trips list to display the trip plotted on the Map.
3. Click the portion of the trip that you want to request custom video for.
4. In the menu that opens, select Request custom video recording.
5. Specify the Recording start time and the Recording length.

6. ✱ NOTE: The Recording length has a minimum length of 30 seconds and a maximum length of 4 minutes.

6. Click View recording. The video will play directly in the window.

Viewing pending video requests

You can view pending video requests on the Video Recordings page.

1. Navigate to Video > Recordings in the main menu.
2. Click Pending Video Requests in the top menu. A side panel opens to display a list of your pending video requests.
3. Review your video requests. Video requests that are Pending are waiting to be processed. Video requests that are Queued are in line to be processed. Video requests that are Failed were unable to be completed.

4. ✱ NOTE: Pending requests are waiting for the necessary conditions to proceed, such as the camera coming online or space becoming available in the processing queue. They will automatically move to Queued status once those conditions are met.

4. If a video request is marked as Failed, click Retry to submit the request again.

Downloading videos from MyGeotab

You can download videos from MyGeotab directly to your device using the Video Recordings page.

1. Navigate to Video > Recordings in the main menu.
2. Select the video you want to download.
3. In the video playback panel, select the More actions (⠇) icon at the bottom of the video and click Download video.
4. Select the More Actions (⠇) icon and select Download.

You can find your video file in your browser’s download list, or in the downloads folder on your device.

Video rules

Configuring video rules

Use the Video Rules page to enable video upload for exceptions. Navigate to this feature by selecting Assets in the main menu, clicking the Cameras tab at the top of the page, and clicking Video Rules.

To enable video upload for a rule, locate the rule in the list or search for it in the search bar at the top of the page and toggle it to On. To disable video upload for a rule, toggle it to Off.

You can filter the rule list using the dropdown menu at the top of the page:

1. All rules — All built-in and custom rules in your database.
2. Video upload on — All rules that have video recordings enabled.
3. Video upload off — All rules that have video recordings disabled.

Enabling default video rules

You can enable MyGeotab’s default video rules on the Rules page. Navigate to Groups & Rules > Rules and find them under the Video section.

MyGeotab has the following default video rules:

1. Tailgating/Close Following — This rule will trigger when a vehicle is driving too close to another vehicle for a set period of time.
2. Camera Button Pressed — This rule will trigger when a camera button is pressed.

Media upload settings

Media Upload Settings configure how and when media is uploaded during exception events. They can be configured for individual rules on the Rules page.

The Camera icon is displayed on each rule that allows media upload. Click the icon to open the settings section, which includes:

1. Media type — Click Video to enable media upload for the rule.
2. Post-event capture period — The period of time after an exception event occurs during which video is captured.
3. Pre-event capture period — The period of time before an exception event occurs during which video is captured.

✱ NOTE: Not all settings may be available for all rules, depending on rule type and function.

Security clearances

Users must have the appropriate security clearances enabled to use video features in MyGeotab. These clearances are enabled by default for certain roles, but must be manually enabled for users outside these roles.

For more information on understanding security clearances and how to create custom clearances to provide users with the permissions necessary for using video features, see Clearances in the Product Guide.