Partner Guide

This document is available in French(FR), German, Spanish(ES), Italian and English (UK)

Introduction

This document answers common questions regarding the Geotab Integrated Solution for Renault. Our goal is to support you, the Partner, by providing the essential information related to this solution.

Which vehicles are eligible for this solution?

1. Region: Europe

France, Germany, United Kingdom, Spain, Italy, Poland, Belgium, Luxembourg, Slovenia, Austria, Switzerland, Czech Republic, Slovakia, Portugal, Hungary, Netherlands, Denmark, Norway, Sweden, Finland, and Iceland.

2. Models: Models from the following production date period have native connectivity

To note, these are production dates on the vehicles and may vary from the delivery date.

*Only available on Renault Basic Plan

How do I check whether vehicles are eligible for connection?

To validate vehicles using the MyAdmin Vehicle/VIN Lookup page:

1	Navigate to Support > Vehicle Eligibility from the main menu.
2	Click or tap the Search VINs field, enter a VIN, then add a comma or line break (Enter or Return on your keyboard). ✱ NOTE: To search for multiple VINs, add a comma or line break (Enter or Return on your keyboard) after each entry.
3	Select Apply.
4	Select a Region from the dropdown, then select Search.

If the OEM is providing an API to check the eligibility of their vehicles, the result will appear immediately.

If one or more vehicles in your search requires a manual check for OEM embedded services eligibility, the OEM Embedded Eligibility banner is displayed.

Select Request OEM eligibility check to request a manual check. A support ticket is created on your behalf and can be viewed via Support > Helpdesk Tickets. You will also receive an email from Geotab to confirm that we have received your request.

How do I activate this solution?

Before activating a Renault OEM device, please ensure that this vehicle is not registered with any Telematics Service Provider(TSP) other than Geotab. Only one TSP can interact with a Renault vehicle; any alternative TSP contract needs to be terminated prior to activation with Geotab.

Register third-party devices on MyAdmin

You need Geotab third-party device serial numbers to use this solution with MyGeotab. Follow the steps below to order third-party serial numbers from your MyAdmin account:

Add devices in MyGeotab (S. No. & VIN)

Adding a Single Device

1	​Log in to MyGeotab.
2	From the main menu, select Assets.
3	From the Assets page, select + Asset > Add single asset.
4	On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver’s name), the serial number that you received from Geotab in the Serial number field, then select Vehicle as the Asset type group using the dropdown menu:
5	Select Save new asset.
6	On the Asset page, enter the Caterpillar Serial Number (8 character CSN) of the vehicle in the Vehicle ID number:, then select Save.
7	Once you have done all the above steps, turn on the vehicle ignition to complete the process.

Adding Multiple Devices

To add multiple devices to your MyGeotab database, do the following:

Using the Solution

To learn more about the built-in reports, rules, and exceptions you can explore with telematics data, refer to the MyGeotab Product Guide. For more information on subscription plans, see the Data Set document.

Frequently Asked Questions (FAQs)

Billing

Will I be billed by Geotab or Renault?

While the solution uses the Renault embedded telematics device, all billing will be done by Geotab.

How do I choose a rate plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, please check the Data Set document. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins when the device is added to MyGeotab and starts receiving data from Renault. The solution is billed at the end of every month (prorated).

Managing Renault Devices

How do I identify Renault devices in MyAdmin?

You can see your Renault devices in MyAdmin under Devices > Device Admin > Look up Devices. Renault devices’ serial numbers start with “EA”.

Can I use the ‘Replace with new device’ function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a Renault device?

Renault devices can be terminated from MyAdmin by following the standard device termination process. Identify your devices under Devices > Device Management. Use the filter options, as required, to narrow the search results. The table displays search results in real-time. Select a device serial number to edit the device information. Under the Details tab, select Terminate. The devices will be terminated on MyAdmin. After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a Renault device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. To reactivate a vehicle, please repeat the procedure in Step 1 and Step 2 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Renault devices?

Geotab Warranty and RMA Policy do not apply to Renault devices. As the hardware belongs to Renault, their policy for hardware warranty applies.

Getting Help

I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Partner:

1. Check if the serial number prefix is correct (EA). If not, terminate the device and start the process again.
2. Review the device information on MyGeotab to make sure its VIN was added.? If it was not, please add it.
3. Confirm with the Customer that the vehicle has been moving.

Who do I contact for support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab for support. Please note Geotab is unable to support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as Third Party Hardware and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory embedded hardware is covered under the OEM vehicle warranty. If your device does not work, go to an authorized Renault repair center for evaluation.

Resources and Contact Information

To learn more, refer to the MyAdmin User Guide. For questions, contact your Partner Account Manager.