Support Document

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Partner Guide








This document is available in French(FR), German, Spanish(ES), Italian and English (UK)



Introduction

This document answers common questions regarding the Geotab Integrated Solution for Renault. Our goal is to support you, the Partner, by providing the essential information related to this solution.

Which vehicles are eligible for this solution?

  1. Region: Europe
  2. France, Germany, United Kingdom, Spain, Italy, Poland, Belgium, Luxembourg, Slovenia, Austria, Switzerland, Czech Republic, Slovakia, Portugal, Hungary, Netherlands, Denmark, Norway, Sweden, Finland, and Iceland.

  3. Models: Models from the following production date period have native connectivity

To note, these are production dates on the vehicles and may vary from the delivery date.

Vehicle Model

Production Date

Express Van*

7 NOV 2022

New Kangoo Van

8 OCT 2021

New Kangoo

8 OCT 2021

New Kangoo E- Tech

7 NOV 2022

Traffic Ph2

14 JUN 2022

Traffic PC ph2

14 JUN 2022

Twingo 3 EV

7 NOV 2022

Clio 5

8 OCT 2021

Captur 2 ph 1

8 OCT 2021

Arkana

19 JAN 2022

Megane E Tech

17 JUL 2022

Megane 4 Ph 2

3 DEC 2021

Talisman Ph2 Easylink

25 NOV 2021

Espace 5 Ph2 Easylink

25 NOV 2021

Zoe

17 NOV 2021

Austral

TBD

*Only available on Renault Basic Plan

In addition, Renault vehicles equipped with an R adapter can be eligible for OEM data. However, Geotab has no way to confirm if a vehicle is equipped with an R adapter. The customer will have to verify R adapter eligibility directly with Renault.

How do I check whether vehicles are eligible for connection?

To validate vehicles using the MyAdmin Vehicle/VIN Lookup page:

1

Select Support > VIN Lookup > Vehicle / VIN Lookup from the main menu.

2

Select the operational region of the vehicles from the Region dropdown.

3

Add the VIN(s) of the vehicle(s).

4

Click Lookup.

If the OEM is providing an API to check the eligibility of their vehicles, the result will appear immediately.

If one or more VINs require a manual check, a pop-up will prompt you to begin the process by clicking Request OEM eligibility check. You will automatically receive a confirmation email, and once we have the results from the OEM, you will receive them per email. For ease of reference, the VIN eligibility results can be downloaded in a file.

How do I activate this solution?

Before activating a Renault OEM device, please ensure that this vehicle is not registered with any Telematics Service Provider(TSP) other than Geotab. Only one TSP can interact with a Renault vehicle; any alternative TSP contract needs to be terminated prior to activation with Geotab.

Register third-party devices on MyAdmin

You need Geotab third-party device serial numbers to use this solution with MyGeotab. Follow the steps below to order third-party serial numbers from your MyAdmin account:

1

Log into MyAdmin.

2

From the main menu, navigate to Devices > Device Admin.

3

Click Register Third-Party Devices.

4

Enter the Account and Number of Devices (the number of vehicles you want to register).

5

Enter 10079 for Product Code.

6

From the Subscription Plan dropdown menu, select Renault Premium or Renault Basic. To learn about subscription plans, check the Data Set document.

7

Click Submit to download a .csv file with allocated serial numbers.

The MyAdmin order process is complete. After you receive third-party serial numbers, follow the steps in the next section to add devices in MyGeotab.

Add devices in MyGeotab (S. No. & VIN)

! IMPORTANT: Make sure to provide the VIN when adding devices to MyGeotab.

Adding a Single Device

1

​Log into MyGeotab.

2

From the main menu, navigate to Vehicles & Assets.

3

Click Add > Add asset.

4

Enter the serial number that you received from Geotab. Enter a name for your device in the Description box, such as [Make][Model][Year] or the driver’s name. Click OK.

5

Enter the VIN in the Vehicle ID number field and click Save.

6

After adding the device to MyGeotab, turn the vehicle ignition ON to complete the process.

Adding Multiple Devices

1

Log into MyGeotab.

2

From the main menu, navigate to Vehicles & Assets.

3

Click Add > Quick import.

4

Enter a device serial number, description, and VIN as comma-separated values in the text field. Enter one device per line.

✱ NOTE: You must add the VIN to add Renault Telematics devices to MyGeotab.

5

After adding the devices to MyGeotab, turn the vehicle ignition ON to complete the process.


! IMPORTANT: Add the device to a single database, and only provide VINs you are authorized to view.


NOTE: It may take up to 24 hours for the vehicle data to become available in MyGeotab after you add the devices to the database.

Using the Solution

1

After adding the device to MyGeotab, navigate to Map > Trips History from the main menu.

2

Select vehicles from the Search dropdown list.

3

Select a trip to view it on the Map.

To learn more about the built-in reports, rules, and exceptions you can explore with telematics data, refer to the MyGeotab Product Guide. For more information on subscription plans, see the Data Set document.

Frequently Asked Questions (FAQs)

Billing

Will I be billed by Geotab or Renault?

While the solution uses the Renault embedded telematics device, all billing will be done by Geotab.

How do I choose a rate plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, please check the Data Set document. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins when the device is added to MyGeotab and starts receiving data from Renault. The solution is billed at the end of every month (prorated).

Managing Renault Devices

How do I identify Renault devices in MyAdmin?

You can see your Renault devices in MyAdmin under Devices > Device Admin > Look up Devices. Renault devices’ serial numbers start with “EA”.

Can I use the ‘Replace with new device’ function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.

! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a Renault device?

Renault devices can be terminated from MyAdmin by following the standard device termination process. Please identify your devices under Devices > Device Admin > Look up Devices. Select devices to terminate and click Change Plan, then select Terminate Mode. The devices will be terminated on MyAdmin. After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

What happens if I terminate a Renault device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. To reactivate a vehicle, please repeat the procedure in Step 1 and Step 2 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Renault devices?

Geotab Warranty and RMA Policy do not apply to Renault devices. As the hardware belongs to Renault, their policy for hardware warranty applies.

Getting Help

I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Partner:

  1. Check if the serial number prefix is correct (EA). If not, terminate the device and start the process again.
  2. Review the device information on MyGeotab to make sure its VIN was added.? If it was not, please add it.
  3. Confirm with the Customer that the vehicle has been moving.

Who do I contact for support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab for support. Please note Geotab is unable to support Accident Reconstruction requests for OEM devices.

How do I contact support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as Third Party Hardware and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.

It has been determined that my device does not work. What should I do?

The factory embedded hardware is covered under the OEM vehicle warranty. If your device does not work, go to an authorized Renault repair center for evaluation.

Resources and Contact Information

To learn more, refer to the MyAdmin User Guide. For questions, contact your Partner Account Manager.

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