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Is it possible to create a notification when a GO device loses communication?

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MyGeotab
Groups and Rules
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RReye-10434
Original Poster

Hi everyone,

I'm trying to find a way to receive an alert whenever a GO device stops communicating with MyGeotab.

I'm not looking for an exception rule based on engine diagnostics or GPS data. Instead, I would like to know if there is a way to configure a notification, rule, or any other native feature that alerts us when a GO device loses communication with the database for a defined period of time (for example, 15 or 30 minutes).

I couldn't find an option for this in the Exception Rules.

Is this possible using native MyGeotab functionality, or would it require an Add-In, API, or another solution?

Thank you in advance!

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2 Replies

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Gus_Rubio10

Hello,
In the assets section, there is a subsection that displays the total number of assets that are not communicating.
As for creating a notification or alert to detect when a GO device stops communicating, I am not sure if that is possible.

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EishiFUN
Geotabber

Hello @RReye-10434 ,

Thank you for asking your question in our community. My best suggestion is to use this free report from our marketplace: Watchdog by the minute .

Since there is no internal battery in the GO9 we cant get an exact message when a go device loses communication and if it was a connectivity issue the battery would not help here anyway. The report I shared is the best way to track potential issues with GO device connection that should be able to alert you to them pretty quickly. If you have any questions feel free to reach out we are here to help.

Have a good one!
Eishi FUN

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