Hi <a data-id="10763" data-value="User-10763" data-denotation-char="@" href="/user/user-10763" class="text-decoration-none mention">@User-10763</a> , great question! The Cameras tab relies on both camera-to-vehicle mapping and the user's asset visibility. The View live video and View recorded video permissions alone may not be enough. Please also confirm that the custom clearance includes View assets and View exceptions, then sign out and back in after saving the changes. It is also worth confirming that each GO Focus Plus camera is correctly paired and assigned to its vehicle. The Cameras tab is documented here: https:&#x2F;&#x2F;support.geotab.com&#x2F;help&#x2F;mygeotab&#x2F;cameras-and-video-recordings&#x2F;coaching-and-video-events&#x2F;cameras-tab If the tab is still blank, your reseller or Geotab Support can investigate the camera mappings and account configuration. I would be happy to help connect you with the right support channel. Hope that helps! Eishi FUN

Why is Video Events - Cameras page blank?

<a data-id="6175" data-value="DONG-6175" data-denotation-char="@" href="/user/dong-6175" class="text-decoration-none mention">@****-6175</a> can you email me at sajadshiravi@geotab.com. I need some additional info from you.

Why does the system not allow some users in my database to enable unified login?

<a data-id="6164" data-value="EDike-6164" data-denotation-char="@" href="/user/edike-6164" class="text-decoration-none mention">@EDike-6164</a> Sorry I didnt realize this when I first answered. The rulesets are tied to the user profile. So in this case in order to make any edits concerning rule sets you would need to be able to &quot; administer the user&quot;. Are you trying to have that user change the ruleset for the driver?

Ruleset Change Log Edit - Clearance

Hi, raphaellustinger You don't need custom code or to work with the API for this: MyGeotab offers native ways to distinguish actual active use (driving time) from passive engine operation or idling. The system classifies activity into Driving, Idling (ignition on, vehicle stationary for more than 200 seconds), and Stops (ignition off or prolonged parking). Built-in options in MyGeotab 1. The Trip History Report (the simplest at-a-glance view) Where to find it: Go to Map &gt; Trip History (or Compliance&#x2F;Productivity &gt; Trip History). Why it works: This report breaks down each trip by driving time versus idling time. You can generate a summary version grouped by asset or driver by day, week, or custom time periods. 2. Risk Management Report &#x2F; Idling Violations. Where to find it: Go to Safety &gt; Risk Management (or search for “Idling Violations” in Reports). Best regards,

Is there a way to see when a vehicle was actually being used?

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thnaks Cristian!

Weak Signal Alert

The GO device's accelerometer does provide information for Hard Events (harsh driving), but its availability depends on the service plan: • Base plan: Accelerometer data is not available for harsh driving exception rules. In this plan, the device mainly uses GPS data for tracking and speed. Although the accelerometer detects movement to wake up the device, it doesn't send detailed G-force records to the server. • Pro and ProPlus plans: These are the only plans that support full accelerometer features, including detecting harsh braking, acceleration, and sharp turns. If your client needs to monitor Hard Events, they'll need to upgrade the service plan to Pro or ProPlus.

How are harsh events measured in Base Mode?

Hi, User. The “Video Not Available” error on Geotab GO FOCUS cameras occurs when the system records a rule or event, but the platform is unable to process or receive the media file stored on the camera. The steps are: 1. Check the Rule Settings in MyGeotab Go to Rules and Groups &gt; Rules. Edit the rule that triggered the event (pencil icon). On the Media Upload tab, confirm that the selected option is Video (if it is set to Notification or Photo only, the player will display a black screen). 2. Confirm Hardware Connection and Power Engine Power: GO FOCUS cameras rely on power from the GO device. If the engine was off or in deep sleep mode during the upload attempt, the video will not be transmitted until the vehicle is restarted. Cell Service: If the event occurred in an area with no signal or in a tunnel, the camera cannot upload the clip in real time. The file remains in the internal memory (128 GB) and will be uploaded as soon as the vehicle regains 4G&#x2F;LTE coverage. 3. Device Assignment and IOX Integration Make sure the IOX-CAMERA harness&#x2F;cable or the direct connection to the GO device is not loose. Under Maintenance &gt; Devices, verify that the GO FOCUS appears correctly linked to the serial number of the corresponding GO device. 4. Manual Video Request (Buffer On-Demand) If the automatic event upload failed, you can manually retrieve the video if the cam

Go focus plus - video unavailable

The GO Focus Plus camera has a built-in NFC reader that can replace the IOX-NFC reader. To make the Unidentified Driver rule beep using the FOB through the camera, follow these steps: 1. Enable the reader in MyGeotab: Go to the camera settings tab and make sure the NFC reading feature is active. 2. Set up the Rule: In Rules &amp; Groups &gt; Rules, look for the 'Unidentified Driver' rule. 3. Add Notification: In the Notifications tab, select Add Beep Response and make sure the GO device is set to issue the sound alert when the rule condition is met. Keep in mind that Smart Driver ID (facial recognition) can also automate this assignment without needing physical FOBs.

GO Focus Plus - Driver FOB Rules

Hey <a data-id="11970" data-value="danshadid" data-denotation-char="@" href="/user/danshadid" class="text-decoration-none mention">@danshadid</a> do you still need any help with this?

My admin user in Mygeotab

<a data-id="1451" data-value="Sajad-1451" data-denotation-char="@" href="/user/sajad-1451" class="text-decoration-none mention">@Sajad-1451</a> Thank you for sharing.

MCP on Claude is amazing

<a data-id="1206" data-value="CBridegroom-1206" data-denotation-char="@" href="/user/cbridegroom-1206" class="text-decoration-none mention">@CBridegroom-1206</a> Thanks for following up with me. Let me know if you do have any other questions or run into any roadblocks. As you continue to experiment with new changes always feel free to give feedback using the feedback form at the bottom of this page. This feedback goes directly to our product team so they can understand your pain points and how you are using MyGeotab features.

Trip report not showing all my trucks in MyGeotab

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank u Eishi🙏