User Guide

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Geotab and Mercedes-Benz Connectivity Services Integrated Solution

For the most up-to-date version of this document, refer to: https://gtb.page.link/NCom

This document is also available in German, French, Spanish, Italian and English (UK).

Introduction

The Geotab and Mercedes-Benz Connectivity Services (MBCON) Integrated Solution seamlessly transmits key vehicle data points and relevant fleet indicators from Mercedes-Benz vehicles to MyGeotab, Geotab’s open and expandable fleet management platform. This document contains all the essential information that you, the Partner, need to use the Geotab and Mercedes-Benz Connectivity Services Integrated Solution.

Which vehicles are eligible for this solution?

The Geotab and Mercedes-Benz Connectivity Services Integrated Solution is available for the vehicles in the following table.

Make

Models

Year

Mercedes-Benz passenger vehicles

  1. A-Class
  2. B-Class
  3. AMG GT
  4. C-Class
  5. CLA
  6. CLS
  7. E-Class
    1. EQA
    2. EQB
    3. EQC
    4. EQS
    5. EQS SUV
    6. G-Class
    7. GLA
    1. GLC
    2. GLE
    3. GLS
    4. S-Class
    5. SL
    6. SLC and newer models
  • Most 2018 and newer passenger vehicles are eligible once validated by MBCON.

    Mercedes-Benz

    vans

    1. Citan
    2. Sprinter
    3. eSprinter
    4. Vito
    5. eVito
    6. V-Class
  • EQV
  • X-Class and newer models
  • Most 2018 and newer vans are eligible once validated by MBCON.

    Supported regions

    Only European Mercedes-Benz vehicles are eligible for this solution. For more details, please refer to the list of countries where this solution is available to order.

    Getting Started

    Before you can use the solution, you must obtain a valid VIN, register the devices in MyAdmin, and add the devices to the MyGeotab database. To get started, follow the steps outlined in the following sections.


    Step 1 — Validate VINs

    Validate vehicles on the Vehicle Eligibility page:

    1

    From the MyAdmin main menu, navigate to Vehicle Eligibility.document Image

    2

    Enter one or more VINs or specify a make/model/year. Select the operating region in the Region dropdown.

    3

    Click Search.

    If the OEM is providing an API to check the eligibility of their vehicles, the result will appear immediately.

    If one or more VINs require a manual check, a pop-up will prompt you to begin the process by clicking Request OEM eligibility check. You will automatically receive a confirmation email, and once we have the results from the OEM, you will receive them per email. For ease of reference, the VIN eligibility results can be downloaded in a file.

    After confirming which vehicles are supported and activated, proceed to the Register third-party devices on MyAdmin section to order the solution with your MyAdmin account.

    ! IMPORTANT: Geotab may reach out to you to provide the Customer’s proof of ownership* of the vehicles which are activated as part of this solution. This is required to fulfill audit requirements from Mercedes-Benz Connectivity Services.

    * One of the following documents is acceptable as proof of ownership:

    1. Picture of the vehicle ownership document, including the VIN
    2. Full screenshot of the leasing and fleet management system, including the VIN

    Step 2 — Register third-party devices on MyAdmin

    Prior to starting with activation, please secure proof of vehicle ownership from the Customer.

    One of the following documents below can serve as proof of ownership:

    1. Picture of a vehicle ownership document, including the VIN
    2. Full screenshot of the leasing and fleet management system, including the VIN

    ✱ NOTE: Geotab could ask the partner for this document as a part of Geotab’s responsibility towards the OEM to responsibly activate vehicles.

    A valid telematics device serial number is required to use the Geotab and Mercedes-Benz Connectivity Services Integrated Solution with MyGeotab. Geotab has established a process on MyAdmin that allows Partners to register third-party devices and obtain a valid serial number.

    To register third-party devices, follow these steps:

    1

    Log in to MyAdmin.

    2

    From the MyAdmin main menu, navigate to the Device Management page and then select Register third-party device:

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    3

    The Register Third-Party Devices dialog appears:

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    In this dialog, enter the Account and Number of devices.

    In the Product Code field, enter 10228.

    In the Rate Plan Code dropdown menu, select the appropriate plan. For more information on subscription plans, please refer to Data Set.

    4

    Click Register. The MyAdmin order process is complete. After you receive the allocated serial numbers (starting with “JJ”),, proceed to the following step to add the devices in MyGeotab.

    Step 3 — Add devices in MyGeotab

    You must provide the VIN and device serial number when adding devices to MyGeotab.

    Adding a single device

    To add a single device to your MyGeotab database, follow these steps:

    1

    From the MyGeotab main menu, select Assets:

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    2

    From the list of Vehicles & Assets on the page, click Add a new asset:

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    Enter an Asset name (such as Make/Model/Year, or the driver’s name) and the Serial number, and then click Save new asset.

    3

    Return to the Assets page, select the new asset to edit it, and then enter the VIN in the text field:

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    4

    Click Save. To fully complete the process, the vehicle ignition must be turned on.

    Repeat Steps 1 to 4 for each additional device.

    Adding multiple devices

    To add multiple devices to your MyGeotab database, follow these steps:

    1

    From the MyGeotab main menu, select Assets:

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    2

    On the Vehicles & Assets page, select Add multiple assets from the dropdown menu:

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    3

    On the Add Multiple Assets page, upload an XLSX or CSV file containing multiple assets. The information must be properly formatted - download the sample template to use as a starting point.

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    4

    To fully complete the process, each vehicle’s ignition must be turned on.

    ! IMPORTANT: Only add the device to a single database, and provide VINs you are authorized to view.

    ✱ NOTE: It may take up to 24 hours for the vehicle data to become available in MyGeotab after you add the devices to the database.

    Using the Solution

    1

    After adding the devices to MyGeotab, navigate to Map > Trips History from the main menu.

    2

    Search for the vehicles using the dropdown list.

    3

    Select a trip to view it on the Map.

    To learn more about the built-in reports, rules and exceptions, refer to the MyGeotab Product Guide. For more information on subscription plans, please refer to Data Set - Geotab and Mercedes-Benz Connectivity Services Integrated Solution.

    Frequently Asked Questions (FAQs)

    Billing

    Will I be billed by Geotab or MBCON?

    While the solution uses the Mercedes-Benz Connectivity Services (MBCON) embedded telematics device, you will be billed by Geotab.

    How do I choose a Rate Plan for the device?

    Use the Subscription Plan dropdown menu to select a Rate Plan when registering third-party devices on the Device Admin page in MyAdmin. For more information on subscription plans, refer to the Data Set document. To view pricing options, navigate to Billing > Rate Plans in MyAdmin.

    When does billing begin?

    Billing begins when the device is added to MyGeotab and starts receiving data from MBCON. The solution will be billed at the end of every month (prorated).

    Managing MBCON devices

    How do I identify MBCON devices in MyAdmin?

    View MBCON devices in MyAdmin under Devices > Device Admin > Look up Devices.

    All MBCON device serial numbers start with “JJ”.

    Can I use the “Replace with new device” function in MyGeotab?

    GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.

    ! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

    How do I terminate an MBCON device?

    MBCON devices can be terminated in MyAdmin by following the standard device termination process.

    1. Identify your devices under Devices > Device Admin > Look up Devices.
    2. Select the devices to terminate and select Change Plan.
    3. Select Terminate Mode. The devices will be terminated on MyAdmin.

    ✱ NOTE: After this step is complete, we recommend that you remove or archive the devices from MyGeotab as well.

    What happens if I terminate an MBCON device in MyAdmin?

    Billing stops as soon as a device is terminated. To complete the termination process, remove the device from the MyGeotab database or make it historic using the Archive Asset feature.

    I terminated the MBCON device, can I use the solution again for the same vehicle?

    Terminated OEM serial numbers cannot be used again. To reactivate a device, repeat the steps in the Register third-party devices in MyAdmin and Add device(s) in MyGeotab section to register and add a new device.

    Can I change the MBCON Device Plan or VIN after it has been registered?

    The Device Plan for the same VIN can be changed under the Device Admin menu on MyAdmin.

    For new VINs, repeat the steps in the Register third-party devices in MyAdmin and Add device(s) in My Geotab section to register and add a new device.

    Does standard Geotab Warranty or RMA Policy apply to MBCON devices?

    The Geotab Warranty and RMA Policy do not apply to MBCON devices. The hardware on the MBCON devices belongs to Mercedes-Benz, so the Mercedes-Benz policy for hardware warranty and repairs will be applicable.

    Where is the solution available to order?

    This solution is available for Mercedes-Benz vehicles in the following countries:

    1. Austria
    2. Belgium
    3. Croatia
    4. Cyprus
    5. Czech Republic
    6. Denmark
    7. Estonia
    8. Finland
    9. France
    10. Germany
    11. UAE
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lichtenstein
  • Lithuania
  • Luxembourg
  • The Netherlands
  • Malta
  • Norway
  • Thailand
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • South Africa
  • Getting help

    I cannot see device data on MyGeotab. What are some initial troubleshooting steps I can perform?

    As a Geotab Partner, follow these preliminary steps:

    1. Check if the serial number prefix is correct (JJ). If not, terminate the device and start the process again.
    2. Review the device information in MyGeotab to make sure the VIN was added.
    3. Confirm with the Customer that the vehicle has been moving.

    Who do I contact for support?

    ! IMPORTANT: Geotab is limited to supporting issues around MyGeotab and MyAdmin. Any issues that require escalation to Mercedes-Benz may require assistance from the vehicle owner.

    As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab Support.

    ✱ NOTE: Geotab is unable to support Accident Reconstruction requests for OEM devices.

    How do I contact support?

    If you have an issue that requires technical support, contact Geotab Support. To streamline the process, specify the category as Third Party Hardware and provide both the serial number and VIN as part of the issue description.

    If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by Mercedes-Benz. If required, we will escalate the issue and work with you on a resolution.

    It has been determined that my device does not work. What should I do?

    The factory embedded hardware is covered under the Mercedes-Benz Vehicle Warranty. If your device does not work, go to an authorized Mercedes-Benz repair center for evaluation.

    Resources and Contact Information

    For more information, please refer to the Geotab and Mercedes-Benz Connectivity Services Integrated Solution Brochure, and the MyAdmin User Guide. For questions, please contact your Partner Account Manager.

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