MyInstall (Beta) is a streamlined experience for Installers to seamlessly confirm the successful installation of GO devices, GO Anywhere, and third-party devices; report device removals, and ensure proper setup of connected IOX devices.

Key benefits of MyInstall:

1. Ensures the device successfully communicates with Geotab servers.
2. Captures installed equipment and asset information
3. Provides an installation record as a proof of installation service performed
4. Acts as a prompt for Fleet Managers to add and update asset information in MyGeotab

1

Access the full installation experience using your preferred login method:

1. MyAdmin and MyGeotab – Go to Installation > Installation Services
2. Scan the QR code from the device packaging, then select Install

1. Scan the device serial number (QR or bar code) using your mobile device
2. Click or tap Enter serial number manually, enter the serial number, then click or tap Submit.

3. ✱ NOTE: If you are also removing a non-Geotab device, click or tap on Did you remove an old device? to enter the removed device serial number. For removal of a Geotab device, use the Remove Device (Beta) option.

4. MyInstall takes a moment to check the device status.

5. GO device

1. Pass – The device has successfully communicated with the network in the last 24 hours.
2. Fail – The device has not communicated with the network in the last 24 hours.

3. ✱ NOTE: This also applies to third-party devices.

4. GO Anywhere

1. Pass – The device has successfully communicated with the network in the last 75 hours.
2. Fail – The device has not communicated with the network in the last 75 hours.

1. Set up connected IOXs (if applicable). For more information, refer to IOX setup.
2. Add comments in the Device comments field

3. ✱ NOTE: Click or tap on the arrow to show more information such as Database, Last communicated, Last valid GPS record, and more.

4. 

1. Asset name — Enter the vehicle or asset name. This field is mandatory.
2. VIN — Scan or enter the vehicle identification number (VIN). For scanning, select the scan(?) icon beside the field. This field is mandatory.
3. Make, Model, and Year — This information will be autopopulated when you scan or enter a valid VIN. If it is not autopopulated, enter the information manually.

4. ✱ NOTE: For some vehicle makes and models, the autopopulate option might not be possible.

4. License plate — Enter the vehicle license plate.
5. Odometer (GO device only) — Enter the vehicle odometer, and select the measurement unit (km or miles).
6. Engine hours (GO device only) — Enter the vehicle engine hours.
7. Camera ID (GO device only) — Scan or enter the installed camera identification (ID) number.

1. Work order reference — If applicable, enter a work reference number that is associated with the installation.
1. Installation comments — Enter any comments associated with the installation.

2. 

1

Access the full installation experience using your preferred login method:

2

Select Swap (Beta).

3

Installed device serial number

Two options are available to enter the device serial number:

4

Removed device serial number

Two options are available to enter the device serial number:

MyInstall takes a moment to check the device status.

GO device

✱ NOTE: This also applies to third-party devices.

GO Anywhere

5

Under Check device status, review the information to ensure that they are related to the unit you are adding and removing. You can also do the following:

✱ NOTE: Click or tap on the arrow to show more information such as Database, Last communicated, Last valid GPS record, and more.

6

Click or tap Continue.

7

Under Input asset information, select the relevant Asset type from the dropdown.

8

Enter information about the vehicle or asset where the telematics device was installed.

✱ NOTE: Fields displayed may vary based on the asset and device type.

✱ NOTE: For some vehicle makes and models, the autopopulate option might not be possible.

✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Select the information icon ⓘ to learn more about your camera’s ID number.

9

Click or tap Continue.

10

Under Submit photos of installation, upload photos of the swap.

✱ NOTE: The number of photos required depends on the device being installed.

! IMPORTANT: Ensure that photos do not capture personally identifiable and confidential information.

11

Review details by clicking or tapping on any section. If needed, update or refresh any captured information. When you are ready to submit, select Finish.

1

Under Check device status, you will see the connected IOX device – click or tap on Setup to start.

2

Follow the on-screen instructions to configure and finalize the IOX setup. This may involve configuring settings, or completing any necessary calibration.

✱ NOTE: This image shows an example of what an IOX device setup could look like. The actual screens and options may vary depending on your specific IOX device.

3

Once the IOX device has been successfully configured, you will return to the Check device status step.

1

Log in to myadmin.geotab.com/myinstall/services/. From the MyInstall menu, select Installation Services.

2

Select New Installation.

3

Authorized Installers only — The Work order section is only available if you have work orders assigned by Geotab. In the Work order section, select the work order and services associated with this installation.

✱ NOTE: If there is no Work Order to associate the installation with, select Unassigned installation - no work order. Select Next.

4

In the Device Serial Number section, enter the 12-digit alphanumeric serial number or select the barcode icon to scan the telematics device barcode with your mobile device camera.

If you removed an old device from the vehicle to install a new device, and want to record the serial number, select (optional) Enter serial number of removed device and enter the removed device serial number. Select Validate.

Check the Account, Account name, and Database information to ensure that they are related to the unit you are testing. Select Next.

✱ NOTE: The installation process may vary based on the device being installed.

5

In the Device Status section, wait for the device status to display as PASS or FAIL.

GO device

1. PASS status – The device has successfully communicated with the network in the last 24 hours.
2. FAIL status – The device has not communicated with the network in the last 24 hours.

3. ✱ NOTE: This also applies to third-party devices.

4. GO Anywhere

3. PASS status – The device has successfully communicated with the network in the last 75 hours.
4. FAIL status – The device has not communicated with the network in the last 75 hours.

You can troubleshoot the installation and select Refresh to validate it again. If troubleshooting does not help, you can submit the failed result if desired. Select Next.

The Vehicle or Asset Information section is displayed.

6

GO devices only — Select Connected Equipment to view information about equipment detected by the device—this list includes the associated harness, IOX cables, and auxiliary port. Add comments if needed. Select Next to open Vehicle or Asset Information.

✱ NOTE: If you installed IOX-AUXM or IOX-ANALOG cables and want MyInstall to capture the auxiliary ports, you must trigger connected telemetry points in the vehicle within two minutes of hearing six beeps from the telematics device.

7

GO Anywhere device only — Under Vehicle or Asset Information, select an Asset type (Vehicle, Trailer, Container, Equipment, or Other).

8

In the Vehicle or Asset Information section, enter information about the vehicle or asset where the telematics device was installed, then select Next.

✱ NOTE: Fields displayed may vary based on the asset and device type.

1. Vehicle or asset name — Enter the vehicle or asset name. This field is mandatory.
2. VIN or serial number — Enter the vehicle identification number (VIN), or the asset serial number. You can select the barcode icon to scan the VIN barcode with your mobile device. This field is mandatory.
3. Make, Model, and Year — You can enter this information or use the search option — located beside the VIN field — to autopopulate the fields based on the VIN.

4. ✱ NOTE: For some vehicle makes and models, the autopopulate option might not be possible.

4. License plate — Enter the vehicle license plate.
5. Odometer (GO device only) — Enter the vehicle odometer, and select the measurement unit (Km or Miles).
6. Engine hours (GO device only) — Enter the vehicle engine hours.
7. Camera ID (GO device only) — Enter the installed camera identification (ID) number or select the barcode icon to scan the camera ID barcode with your mobile device.

✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Select the information icon ⓘ to learn more about your camera’s ID number.

1. Work order reference — If applicable, enter a work reference number that is associated with the installation.

✱ NOTE: If you have a Geotab work order (WO) number, select it from the dropdown in the Work order section of MyInstall.

1. Installation comments — Enter any comments associated with the installation.

9

In the Installation Photos section, you can upload the installation images. Select the camera icon next to the relevant description to take a photo or attach an image from your photo gallery.

✱ NOTE: Number of photos required depends on the device being installed.

! IMPORTANT: Ensure that photos do not capture personally identifiable and confidential information.

10

Review details by selecting any section. If needed, update or refresh any captured information. When you are ready to submit, select Finish.

11

Select New Installation to perform another new installation check, or select Exit to return to the Installation Services menu.

1

Log in to myadmin.geotab.com/myinstall/services/. From the MyInstall menu, select Installation Services.

2

Select Remove Device.

The page refreshes to display the Remove Device page.

3

Authorized Installers only — The Work order section is only available if you have work orders assigned by Geotab. In the Work order section, select the work order and services associated with this installation.

✱ NOTE: If there is no Work Order to associate the installation with, select Unassigned installation - no work order. Select Next.

4

In the Device Serial Number section, enter the 12-digit alphanumeric serial number or select the barcode icon to scan the telematics device barcode with your mobile device camera.

5

Select Validate.

Check the Account, Account name, and Database information to ensure that they are related to the unit you are testing. Select Next.

6

GO Anywhere device only — Under Vehicle or Asset Information, select the Asset type (Vehicle, Trailer, Container, Equipment, or Other) for the device you are removing.

7

In the Vehicle or Asset Information section, enter information about the vehicle that the telematics device was removed from, then select Next.

1. Vehicle or asset name — You must manually enter information in the required Vehicle or asset name field.
2. VIN or serial number — Enter the VIN number or select the barcode icon to scan the VIN barcode with your mobile device.
3. Make, Model, Year — You can enter this information or use the search option — located beside the VIN field — to autopopulate the fields based on the VIN. For some vehicle makes and models, the autopopulate option might not be possible.
4. License plate — Enter the vehicle license plate.
5. Odometer (GO device only) — Enter the vehicle odometer, and select the measurement unit (Km or Miles).
6. Engine hours (GO device only) — Enter the vehicle engine hours.
7. Camera ID (GO device only) — Enter the installed camera identification (ID) number or select the barcode icon to scan the camera ID barcode with your mobile device.

✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Select the information icon ⓘ to learn more about your camera’s ID number.

1. Work order reference — If applicable, enter a work reference number that is associated with the installation.

✱ NOTE: If you have a Geotab work order (WO) number, select it from the dropdown in the Work order section of MyInstall.

1. Installation comments — Enter any comments associated with the installation.

9

In the Installation Photos section, you can upload the device removal photos. Select the camera icon next to the relevant description to take a photo or attach an image from your photo gallery.

✱ NOTE: Number of photos required depends on the device being removed.

! IMPORTANT: Ensure that the photos do not capture personally identifiable and confidential information.

10

Review the information and make any changes, if needed.

11

Select Finish.

1

Log in to myadmin.geotab.com/myinstall/services/. From the MyInstall menu, select Swap Devices.

2

Authorized Installers only — The Work order section is only available if you have work orders assigned by Geotab. In the Work order section, select the work order and services associated with this installation.

✱ NOTE: If there is no Work Order to associate the installation with, select Unassigned installation - no work order. Select Next.

3

In the Device Serial Number section, you must enter two serial numbers, then select Validate:

1. Serial number for the installed device
2. Serial number for the removed device

4

Check the Account, Account name, and Database information to ensure that they are related to the telematics device you are testing.

5

In the Device Status section, wait for the device status to display as PASS or FAIL.

The Device Status and Connected Equipment sections display information for the newly installed device.

6

GO device only — Add comments in the Connected Equipment section (if needed), then select Next.

✱ NOTE: The Connected equipment section displays information about equipment detected by the device—this list includes the associated harness, IOX cables, and auxiliary port.

7

GO Anywhere device only — Under Vehicle or Asset Information, select the Asset type (Vehicle, Trailer, Container, Equipment, or Other) if you are installing a GO Anywhere device as part of the swap.

8

In the Vehicle or Asset Information section, enter information about the vehicle where the telematics device was swapped, then select Next.

1. Vehicle or asset name — You must manually enter information in the required Vehicle or asset name field.
2. VIN or serial number — Enter the VIN number or select the barcode icon to scan the VIN barcode with your mobile device.
3. Make, Model, Year — You can enter this information or use the search option — located beside the VIN field — to autopopulate the fields based on the VIN. For some vehicle makes and models, the autopopulate option might not be possible.
4. License plate — Enter the vehicle license plate.
5. Odometer (GO device only) — Enter the vehicle odometer, and select the measurement unit (Km or Miles).
6. Engine hours (GO device only) — Enter the vehicle engine hours.
7. Camera ID (GO device only) — Enter the installed camera identification (ID) number or select the barcode icon to scan the camera ID barcode with your mobile device.

✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Select the information icon ⓘ to learn more about your camera’s ID number.

1. Work order reference — If applicable, enter a work reference number that is associated with the installation.

✱ NOTE: If you have a Geotab work order (WO) number, select it from the dropdown in the Work order section of MyInstall.

1. Installation comments — Enter any comments associated with the installation.

9

In the Installation Photos section, you can upload the installation images. Select the camera icon next to the relevant description to take a photo or attach an image from your photo gallery.

✱ NOTE: Number of photos required depends on the device being swapped.

! IMPORTANT: Ensure that the photos do not capture personally identifiable and confidential information.

10

Select Finish.

1

Log in to myadmin.geotab.com/myinstall/services/. From the MyInstall menu, select Service Device.

2

Authorized Installers only — The Work order section is only available if you have work orders assigned by Geotab. In the Work order section, select the work order and services associated with this installation.

✱ NOTE: If there is no Work Order to associate the installation with, select Unassigned installation - no work order. Select Next.

3

In the Device Serial Number section, enter the serial number of the device you are servicing, then select one of the following options from the Service type dropdown, then select Validate:

1. Device Issues
2. Harness / Wiring Issue
3. IOX Cable Issue
4. Suspected Tampering
5. Other

4

Check the Account, Account name, and Database information to ensure that they are related to the telematics device you are servicing.

5

In the Device Status section, wait for the device status to display as PASS or FAIL.

The Device Status and Connected Equipment sections display information for the device you are servicing.

6

GO device only — Add comments in the Connected Equipment section (if needed), then select Next.

✱ NOTE: The Connected Equipment section displays information about equipment detected by the device—this list includes the associated harness, IOX cables, and auxiliary port.

7

GO Anywhere device only — Under Vehicle or Asset Information, select the Asset type (Vehicle, Trailer, Container, Equipment, or Other).

8

In the Vehicle or Asset Information section, enter information about the vehicle where the telematics device was serviced.

1. Vehicle or asset name — You must manually enter information in the required Vehicle or asset name field.
2. VIN or serial number — Enter the VIN number or select the barcode icon to scan the VIN barcode with your mobile device.
3. Make, Model, Year — You can enter this information or use the search option — located beside the VIN field — to autopopulate the fields based on the VIN. For some vehicle makes and models, the autopopulate option might not be possible.
4. License plate — Enter the vehicle license plate.
5. Odometer (GO device only) — Enter the vehicle odometer, and select the measurement unit (Km or Miles).
6. Engine hours (GO device only) — Enter the vehicle engine hours.
7. Camera ID (GO device only) — Enter the installed camera identification (ID) number or select the barcode icon to scan the camera ID barcode with your mobile device.

✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Select the information icon ⓘ to learn more about your camera’s ID number.

1. Work order reference — If applicable, enter a work reference number that is associated with the installation.

✱ NOTE: If you have a Geotab work order (WO) number, select it from the dropdown in the Work order section of MyInstall.

1. Installation comments — Enter any comments associated with the installation.

! IMPORTANT: You must enter details about the service performed on the device in the Installation comments field.

9

In the Installation Photos section, you can upload the installation images. Select the camera icon next to the relevant description to take a photo or attach an image from your photo gallery.

✱ NOTE: Number of photos required depends on the device being serviced.

! IMPORTANT: Ensure that the photos do not capture personally identifiable and confidential information.

10

Select Finish.

1

Go to install.geotab.com to perform installation checks using the public version of MyInstall.

✱ NOTE: You can access this page without credentials.

2

In the Installer Information section, enter the Installer name and Installer company. Tap Next.

3

In the Device serial number section, enter the 12-digit alphanumeric serial number or tap the barcode icon to scan the telematics device barcode with your mobile device camera.

If you removed an old device from the vehicle to install a new device, and want to record the serial number, select Click here if you removed an old device and enter the device serial number. Tap Validate.

4

In the Device status section, wait for the Device status to display a PASS or FAIL label. The PASS status indicates that the device has successfully communicated with the network in the last 24 hours. The FAIL status indicates that the device has not communicated with the network in the last 24 hours.

If the device has not communicated, you can troubleshoot the installation, then click Refresh to validate again. If troubleshooting does not help, you can submit the failed result if desired. Tap Next.

5

In the Vehicle information section, enter information about the vehicle where the telematics device was installed.

1. Vehicle name — Enter the vehicle name. This field is mandatory.
2. License plate — Enter the vehicle license plate.
3. VIN — Enter the vehicle identification number (VIN) or tap the barcode icon to scan the VIN barcode with your mobile device.
4. Make, Model, and Year — You can enter this information or use the search option — located beside the VIN field — to auto-populate the fields based on the VIN.

5. ✱ NOTE: For some vehicle makes and models, the auto-populate option might not be possible.

5. Odometer — Enter the vehicle odometer, and select the measurement unit (Km or Miles).
6. Engine hours — Enter the vehicle engine hours.
7. Camera ID — Enter the installed camera identification (ID) number or tap the barcode icon to scan the camera ID barcode with your mobile device.

✱ NOTE: Depending on the camera type, the camera ID number can also be the camera’s International Mobile Equipment Identity (IMEI), or serial number. Tap the information icon to learn more about your camera’s ID number.

1. Work order reference — If applicable, enter a work reference number that is associated with the installation.
2. Installation comments — Enter any comments associated with the installation.

1

From the left menu, select Configurations, then select User Management.

2

Select New user.

3

Select Installer on the User type* dropdown list and enter the Installer’s information, then select Next.

✱ NOTE: The email will be the Installer’s username to log in.

4

Enter your Geotab Account number, then select Next.

5

Select Next under the Roles step.

6

Review the summary, then select Submit.

The new user will receive an email to complete the login setup and reset the password.

1

From the left menu, select Installation, then select Installation Admin.

2

Select Add Installer.

3

Enter the installer’s Email Address, then select OK.

1

From the left menu, select Configurations, then select User Management.

2

Select New user.

3

Select Trusted installer on the User type* dropdown list and enter the Installer’s information, then select Next.

✱ NOTE: The email will be the Installer’s username to log in.

4

Enter your Geotab Account number, then select Next.

✱ NOTE: Your Account number is provided by Geotab Field Services.

5

Under the Roles step, select the roles appropriate for the user you are creating, then select Next.

For Installer Admin user, select GMS-User-Admin.

For Installer user, do not select anything.

6

Review the summary, then select Submit.

The new user will receive an email to complete the login setup and reset the password.