Edited by EishiFUN
My plan was suspended by my reseller by mistake and then updated again. However my devices still say suspended even though reseller shows them active. Is there a time delay on them activating again? My reseller says everything is active on their side, geotab says give it 24 hrs on their side. What do I do?
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Hey @drewfields ,
Thank you for asking your question in our community. When the device heartbeats this should connect it to our servers to get the update. Will you try to start the ignition and run the vehicle for a minute and see if it gets the update?
It shouldn't necessarily need this but I believe it will help it get the update. Let me know how this goes and if there is more investigation needed we can do that.
Have a good one!
Eishi FUN
It's normal for there to be a delay. When a device is reactivated in MyAdmin, it can take up to 24 hours to fully sync with MyGeotab and resume transmitting data. If after 24 hours the devices still appear as suspended in MyGeotab, I recommend asking your dealer to check the status in MyAdmin again.