<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> I'll escalate this issue to support, then. Thank you.

Audio on SurfSight cameras

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Thank u Cris

GO focus Rules question

<a data-id="8267" data-value="ZMahd-8267" data-denotation-char="@" href="/user/zmahd-8267" class="text-decoration-none mention">@ZMahd-8267</a> Hey yes I had this occur for a few of our customers recently and received this doc from the Geotab support team. Hope it helps! https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1rDP5bw4IwpQhAZdgaiax-L9LRvCIcV2PznyQNREMzFw&#x2F;edit?tab=t.0

Geotab GoFocus Plus Firewall Requirements

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I will be replicating what was suggested

language change in iox gotalk

hi To customize inspections and add items with checkboxes, you can use Defect Lists in MyGeotab: 1. Go to Maintenance &gt; Asset Inspection. 2. Select Defect Lists and click Add. 3. Define the vehicle parts and specific defects (like load levels). 4. In the Drive app, the driver will be able to select these items during their inspection.

New Asset Inspection in MyGeotab- Tick Box Feature

I had a quick look through the debug log for a vehicle travelling out of coverage, and when it goes out of coverage it shows up as 'GprsSendingDataTimeout', along with a bunch of other messages: <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1791253460812-2026-10-06-12_47_55-fc-debug-log_20261005_220836.xlsm-excel.png"/>

GprsModemPowerOff debug log and its impact on uptime calculation

hi Geotab devices don't natively send TAIP messages. To integrate them into a computer-aided dispatch (CAD) system, you need to use middleware: 1. Pull the positions from the Geotab cloud using the Data Feed API (the 'GetFeed' method for 'LogRecord'). 2. Convert that data to the TAIP format in your middleware. 3. Send the converted messages to the CAD system.

Dispatch MyGeotab Integration

The status of devices in MyGeotab reports is mainly calculated based on the Last Communication Date. Here are the key details about how it works: • Status calculation: A device shows as &quot;OK&quot; if it has communicated within the last 24 hours. If it hasn't communicated for a full day, the system marks it as disconnected. • Failure codes: There is a specific failure called &quot;Telematics device failure: the telematics device has disconnected,&quot; which records the exact timestamp of the disconnection. You can see it under Maintenance &gt; Diagnostics &gt; Failures. • Relation to movement: The device usually communicates when it detects ignition or movement. If the vehicle hasn't moved in over 24 hours and there are no heartbeat events, it will appear as disconnected, even if there is no technical problem. • Visual indicators: In the Watchdog report, devices are highlighted in orange after 3-21 days without connection and in red.

Assets > Device Offline - Timeframe in MyGeotab

Hello <a data-id="12281" data-value="anthonymendoza" data-denotation-char="@" href="/user/anthonymendoza" class="text-decoration-none mention">@anthonymendoza</a> , Thank you for asking your question in our community. I did not find a documented way to do this anywhere. I could see there being a good usecase for this functionality. As we are continuing to improve and work on this product I would encourage you to give us feedback about this so our product team knows this is something our customers are asking for. The best way to give feedback would be using the form at the bottom of this page. This will go directly to our Go Focus team to be added into their development process. Let us know if you have any other questions. We are here to help! Have a good one! Eishi FUN

Go Focus Plus Rule

Hey <a data-id="12279" data-value="patrickbarneaux" data-denotation-char="@" href="/user/patrickbarneaux" class="text-decoration-none mention">@patrickbarneaux</a> Thank you for asking this question. Glad you came to our community. I would approach this in three parts: Speeding and idling Start with the fleet policy you want to enforce, then use a duration to avoid reacting to very brief events. For example, a speeding rule might require the vehicle to exceed the limit by a defined amount for a minimum number of seconds. Idling can be handled similarly. It can also help to create graduated rules, such as 5, 10, and 20 minutes of idling, but only send notifications for the higher-severity events. The lower-severity rules can remain available for reporting and trend analysis. Harsh braking and acceleration These rules are more dependent on vehicle type, road conditions, and driving context. The older sensor-based rules can produce more false positives, especially when applied to a mixed fleet. Where available, I recommend starting with the newer GPS-based harsh event rules. These use different thresholds based on vehicle class and are designed to reduce noise from events such as road conditions. If you still see unexpected results, review the vehicle classification, GPS data quality, and the surrounding driving context. Camera footage can also be useful when you need to understand why a specific event occurred. Notification strategy It is often better to separate rule detection from notification. First configure the rule and review the resulting events using alerts such as Log only or through reporting. Once you understand the event volume and confirm that the rule is useful, add email, popup, or driver notifications for the events that require action. The Collision Risk reports can also provide useful context by benchmarking driving risk against similar vehicles and operating conditions. This is complementary to exception rules, since it helps identify broader patterns rather than only individual events. The goal is not necessarily to eliminate all exceptions. It is to make sure the exceptions generated are meaningful, aligned with your safety policy, and actionable for the people receiving them. I hope that helps! Eishi FUN

How do you reduce false positives when creating custom rules in MyGeotab?

Hello <a data-id="6619" data-value="JesseA-6619" data-denotation-char="@" href="/user/jessea-6619" class="text-decoration-none mention">@JesseA-6619</a> , Thank you for bringing this up in our community. The best way for our product team to see requests like this is to give feedback using the form at the bottom of this page. Once submitted it will go straight to the product team over the map and they can review it and add it into our ideas list. If you have any other questions feel free to reach out. We are here to help. Have a great day! Eishi FUN

Multi-touch input for MyGeotab Map

<a data-id="12250" data-value="richardprater" data-denotation-char="@" href="/user/richardprater" class="text-decoration-none mention">@richardprater</a> Geotab supports SSO via SAML 2.0. Here are the docs: <a href="https://docs.google.com/document/d/1HlFpXjG09JOaRaf7ocXGEPsWVDGvjWOofz18h8DZL18/edit#heading=h.6gqkmkwes4dm" target="_blank">MyGeotab SAML 2.0 SSO Integration Guide</a> For your other questions:<ol><li>`trip.distance` is in km: <a href="https://developers.geotab.com/myGeotab/apiReference/objects/Trip/index.html" target="_blank">https:&#x2F;&#x2F;developers.geotab.com&#x2F;myGeotab&#x2F;apiReference&#x2F;objects&#x2F;Trip&#x2F;index.html</a></li><li>Check out the FuelTaxDetail documentation: <a href="https://developers.geotab.com/myGeotab/apiReference/objects/FuelTaxDetail/index.html" target="_blank">https:&#x2F;&#x2F;developers.geotab.com&#x2F;myGeotab&#x2F;apiReference&#x2F;objects&#x2F;FuelTaxDetail&#x2F;index.html</a></li><li>This one I'm less sure of. I know you can select demo vocations and demo vehicles, but I don't know that they cover your specific requirements. This document might help you: <a href="https://support.geotab.com/help/mygeotab/access-and-administration/getting-started/database-setup#ariaid-title4" target="_blank">https:&#x2F;&#x2F;support.geotab.com&#x2F;help&#x2F;mygeotab&#x2F;access-and-administration&#x2F;getting-started&#x2F;database-setup#ariaid-title4</a></li></ol>