It's normal for there to be a delay. When a device is reactivated in MyAdmin, it can take up to 24 hours to fully sync with MyGeotab and resume transmitting data. If after 24 hours the devices still appear as suspended in MyGeotab, I recommend asking your dealer to check the status in MyAdmin again.

Go device Rate Plan Suspend Mode

You're welcome, it's a pleasure to help

MyAdmin | Difference in the last communication data

Hi <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> and <a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> Thank you so much for your comments 🙌 Regards

MyAdmin | Assigned SIM card

Hi thanks for your comments. The issue we have is that when we installed a camera, it already appeared associated, so since we have several databases, we would look for it in myadmin and disassociate it.

Is there any way to identify the GoFocus cameras already installed?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks!

What does the error “The device is disabled in MyAdmin (contact your reseller)” mean, and how can it be resolved?

<pre data-language="plain">Hey 

I have completed an installation where the reader worked correctly; you can run some tests.</pre>

myadmin feedback

i would like a EV-Specific QA Sandbox database to test our EV solution

We get this error when we try to log in with our admin email address. 069Pd000017DUGgIAO.png


Why can't a user create an account on My Geotab Community using their My Admin username?

I have a customer that is moving all devices and data over to a new database, including logs, data, and all configurations they have setup in their initial database, I am looking for a resource, step by step type of document to guide the customer through this process to effectively transfer and retain all data for assets, setups, drivers, etc. do we have an established guide for a customer on how to do this? if so, could this be shared with me, or clarified?  thank you in advance! 

how can a customer efficiently transfer data from one MyGeotab database to another, including data and reports

I need this access to continue please do not close my account I have been on annual leave for a week and still require this access

Geotab Email stating 'This is our final notice that your database, telementry has been inactive for a while'

 Hello, I've noticed that on newly installed devices, when checking their communication in MyAdmin, no GPS communication is shown, even though a coordinate record exists in the database. I want to know if there's a point in time when this data disappears from MyAdmin, as I generate queries based on it.

Is there an estimated time frame after which GPS data will no longer be reflected in MyAdmin?

Very simple feature that we need urgently:If an account is using Basic Authentication, there is a toggle (off by default) where 2FA can be enabled.Doesn't even have to be phone/sms (the more options the better of course), but just simple OTP authenticator app support (like Microsoft Authenticator etc.) Reasoning:Basic authentication is not secure, and with some of our users it's the only way, which goes against policy.