Partner Guide and FAQ

For the most up-to-date version of this document, please visit this link.

Introduction

The Geotab Integrated Solution for Autocar facilitates communication between third-party telematics devices and the MyGeotab database, allowing customers to view vehicle data from third-party devices in MyGeotab. This document contains all the essential information that you, the Partner, need to use the Geotab Integrated Solution for Autocar.

Availability

The Geotab Integrated Solution for Autocar is only available for Autocar vehicles in the US and Canada region.

Getting Started

Before you can use the solution, you must obtain a valid VIN, authorize data sharing, register the devices in MyAdmin, and add the devices to the MyGeotab database. To get started, follow the steps outlined in the sections below.

Step 1 — Obtain and validate VIN(s), and authorize data sharing

A Vehicle Identification Number (VIN) and data sharing with Geotab is required to use the Geotab Integrated Solution for Autocar, as outlined in the following sections.

Step 1A — Obtain and Validate VINs

A valid VIN is required to use the Geotab Integrated Solution for Autocar. If you do not already have a VIN, please contact telematics@autocartruck.com to obtain a valid VIN. If you already have a VIN, please contact telematics@autocartruck.com to validate the VIN. When obtaining or validating a VIN, Autocar verifies whether the Geotab Integrated Solution for Autocar supports the specified vehicle.

Step 1B — Authorize data sharing for Geotab

Data sharing is required for Geotab to access and view vehicle data from the third-party devices installed in Autocar vehicles. To provide data sharing approval, please contact telematics@autocartruck.com and provide a list of the VINs.

Once complete, proceed to the next step.

Step 2 — Register third-party devices on MyAdmin

A valid telematics device serial number is required to use the Geotab Integrated Solution for Autocar with MyGeotab. Geotab has established a process via MyAdmin that allows Resellers to register third-party devices and obtain a valid serial number. To register third-party devices, follow the steps below:

Once complete, proceed to the next step.

Step 3 — Add device(s) in MyGeotab

The device(s) must be added to the MyGeotab database to use the Geotab Integrated Solution for Autocar and view the vehicle data from the third-party devices. Please ensure that the devices are only added to one MyGeotab database.

Adding devices

Add a Single Device

To add a single device to your MyGeotab database, do the following:

1	​Log in to MyGeotab.
2	From the main menu, select Assets.
3	From the Assets page, select + Add a new asset.
4	On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver’s name), VIN, the serial number that you received from Geotab in the Serial number field, then select Vehicle as the Asset type group using the dropdown menu:
5	Select Save new asset.
6	Once you have done all the above steps, turn on the vehicle ignition to complete the process.

Add Multiple Devices

To add multiple devices to your MyGeotab database, do the following:

Using the Integrated Solution

The MyGeotab application provides a robust suite of tools for managing and understanding the data sent by telematics devices, including trips history, asset management, vehicle and driver activity, rule configurations, user management, etc. For more information about the MyGeotab application and step-by-step use instructions, please refer to the Product Guide.

Example — Trips History

One of the tools in the MyGeotab application is Trips History. Trips History allows users to view real-time vehicle locations, as well as a full history of where each asset has been. To access and view Trips History, follow the steps below:

1	From the main menu, select Map.
2	On the Map page, click the Trips History button. The table on the Trips History page displays driving time and stopped time for each trip in separate rows.
3	On the Trips History page, select the trip from the list. The map opens on the right side of the page to show the trip. For detailed information about the Trips History functionality, please refer to the Product Guide.

Billing

Geotab issues the invoice for this solution on a monthly basis. Billing is based on the Autocar Premium Rate Plan, and begins immediately after the MyGeotab database begins to display vehicle data from Autocar vehicles (based on the VINs associated with the corresponding telematics device serial number). For more information about the invoice and billing, please navigate to Billing > Rate Plan in MyAdmin. For more information on the Autocar Premium Rate Plan, please refer to Data Set - Geotab Integration Solution for Autocar.

Replacing Devices

GO devices in Autocar vehicles can be replaced by OEM devices by using the Replace with new device option in MyGeotab. Device replacement will make sure that the OEM device will be sending data to the same vehicle object to which the GO device was sent. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.

To replace a GO device with an OEM device, follow the steps below:

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	On the Assets page, search for the vehicle by name, VIN, or serial number.
4	Select the vehicle from the list.
5	On the Asset page, click Replace with a new device besides the serial number field.
6	Enter a new serial number, then select Save.

Terminating Devices

Terminate devices when they are no longer in use. Third-party devices installed in Autocar vehicles can be terminated via MyAdmin following the standard device termination process. Device termination disables the device, prevents data logging, and stops the billing accordingly.

To terminate devices, follow the steps below:

Once complete, follow the steps below to remove the devices from the MyGeotab database:

1	Log in to MyGeotab.
2	From the main menu, select Assets.
3	On the Assets page, search and select the vehicle.
4	On the Asset page, select Remove.
5	On the pop-up window, select Delete.

FAQ, Resources, and Contact Information

Frequently Asked Questions

Can I change the provided VIN?

No. The VIN associated with an OEM serial number cannot be changed. To register and add a new device, terminate the current device(s), and repeat the process outlined in Steps 1 to 3 in the Getting Started section above.

Does the standard Geotab Warranty or RMA Policy apply to Autocar devices?

No. The Geotab Warranty and RMA Policy do not apply to the third-party devices installed in Autocar vehicles. The third-party devices installed in Autocar vehicles must adhere to the Autocar hardware and repairs policy.

I cannot see device data in MyGeotab. Are there any initial troubleshooting steps I can perform?

Yes. As a Partner, you can perform the following preliminary troubleshooting steps:

1. Ensure the prefix of the serial number is “FQ”. If the serial number does not begin with “FQ”, terminate the device and repeat the process outlined in the Getting Started section above.
2. Check MyGeotab, and ensure the VIN is displayed on the Assets page. If not, add the VIN associated with the device by selecting it from the Assets page..
3. Confirm with the Customer that the vehicle has been in use and in motion.

If the troubleshooting steps are not successful, can I contact Geotab Support directly?

Yes. Please note Geotab is unable to support Accident Reconstruction requests for OEM devices. The option to request support is available through MyAdmin. To request support, follow the steps below:

1	Log in to MyAdmin.
2	From the main menu, select Support > Helpdesk Tickets.
3	On the Helpdesk Tickets page, select + Submit New Ticket.
4	On the New support ticket tab, enter the Account number.
5	From the Support Category dropdown menu, select Third-party telematics device, and subcategory OEM..
6	From the Ticket type dropdown menu, select Issue.
7	Provide the device serial number and associated VIN when describing the issue.
8	Enter the remaining required information.
9	Select Review button, then select Submit.

It has been determined that my device does not work? Are there any next steps I can take?

Yes. If your device does not work, please go to an authorized Autocar repair center for further evaluation.

Resources and Contact Information

For more information, please refer to the MyAdmin User Guide, and/or the Product Guide. For any questions, please contact your Partner Account Manager.