Partner Guide — Geotab Integrated Solution for John Deere
User Guide
6 mins to read
Learn how to use the Geotab Integrated Solution for John Deere Vehicles available in MyGeotab. This document contains essential information about the Geotab Integrated Telematics Solution for John Deere available in MyGeotab, and answers common questions about the solution.
Geotab Integrated Solution for John Deere
For the most up-to-date version of this document, refer to: this link
Introduction
This document contains essential information about the Geotab Integrated Telematics Solution for John Deere available in MyGeotab, and answers common questions about the solution.
Which equipment is eligible for this solution?
- Only US and Canada equipment is eligible for this Integrated Telematics Solution.
- The equipment must have an active machine subscription. In case of any questions regarding the subscription, check with your dealer.
How do I order this solution?
Follow the three steps described below to use the solution in MyGeotab:
Step 1 — Add Geotab as a partner for John Deere data
As a prerequisite, the Customer must ensure that Geotab can receive the equipment data feed. This can be enabled using the following steps:
1 | JDLink credentials are required to use this service. Contact your John Deere equipment dealer to get login credentials for JDLink. |
2 | Log in to https://teammanager.deere.com using credentials provided by John Deere. |
3 | Click Add to your team + and then select Add a Partner:
|
4 | Select Grant access to my partner, enter aemp@geotab.com as the email address, and then click Next.
|
5 | Provide access level 1 under Equipment and Locations. Provide access level 2 under Organization Management. Make sure to check the box Share Organization.. Click Next.
|
6 | Click Finish. |
Step 2 — Register third-party devices in MyAdmin
You will need Geotab third-party serial numbers to use this Solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:
1 | Log in to MyAdmin. |
2 | From the MyAdmin main menu, navigate to the Device Management page and then select Register third-party device:
|
3 | The Register Third-Party Devices dialog appears:
In this dialog, enter the Account and Number of devices. In the Product Code field, enter 10056. In the Rate Plan Code dropdown menu, select John Deere AEMP. For more information about Rate Plans, refer to data set document. |
4 | Click Register. The MyAdmin order process is complete. After you receive the third-party serial numbers, proceed to the following step to add the devices in MyGeotab. |
Step 3 — Add devices in MyGeotab (SN & PIN)
! IMPORTANT: Enter the PIN for your asset in the VIN field in MyGeotab.
You must provide the PIN and device serial number when adding devices to MyGeotab. To learn how to add your assets to MyGeotab, see Adding assets in the Product Guide.
! IMPORTANT: Be sure that you add the device to one database only, and that you only provide PINs for vehicles that you have clearance to view.
✱ NOTE: It may take up to 24 hours for the vehicle data to become available on MyGeotab after the devices are added to the database.
Using the Solution
1 | After you have added the device in MyGeotab, navigate to Map to view equipment location. |
2 | You can also check equipment diagnostics data under Engine & Maintenance > Engine and Device > Measurements.
|
3 | To view telematics data from John Deere only, you can download sample Custom Reports and Exception Rules below. In MyGeotab, go to Administration > Reports > Report Views > Add Excel File, and configure it the same way as a custom report. |
Billing
Will I be billed by Geotab or John Deere?
Geotab will bill the Geotab Partner for the use of MyGeotab platform. The equipment must have an active machine subscription for the solution to work. Users may have to activate machine subscription separately with John Deere. In case of any questions regarding the machine subscription, check with your dealer.
How do I choose a rate plan for the device?
MyAdmin provides subscription plan options in a dropdown menu during the order process. Currently, only the John Deere Pro plan is offered as part of this integrated solution. Pricing is available in MyAdmin under Billing > Rate Plans.
When does billing begin?
Billing begins the moment your equipment is enrolled for the data service.
Managing John Deere Devices
How do I identify John Deere devices in MyAdmin?
You can see your John Deere devices in MyAdmin under Devices > Device Management. All John Deere device serial numbers start with “DM”.
Can I use the ‘Replace with new device’ function in MyGeotab?
GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third party device with a new OEM device.
! IMPORTANT: To update an OEM or third party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.
How do I terminate a John Deere device?
John Deere devices can be terminated from MyAdmin by following the standard device termination process. Identify your devices under Devices > Device Management. Select the devices you wish to terminate and click the Change Plan button to select Terminate Mode. The devices will be terminated on MyAdmin. After this step is complete, we recommend that the devices be removed or archived from the MyGeotab database as well.
What happens if I terminate a John Deere device in MyAdmin?
Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.
Can I reactivate terminated devices?
Terminated OEM serial numbers can not be used again. If you wish to reactivate a vehicle, repeat the procedure in Step 2 and Step 3 to register and add a new device.
Can I change the VIN/PIN after it has been provided in step #3?
No, the VIN associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.
Does the standard Geotab Warranty or RMA Policy apply to John Deere devices?
The Geotab Warranty and RMA Policy do not apply to John Deere devices. As the hardware belongs to John Deere, their policy for hardware warranty and repairs will be applicable.
Getting Help
I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?
Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:
- Look at the Serial number prefix - is it what was intended (DM)
- Check MyGeotab - does VIN exist on the device page? If not, add it
- Confirm with the customer that vehicle has been moving
Who do I contact for support?
As a Geotab Partner, if you have used all applicable troubleshooting resources, contact Geotab for support. Note that Geotab is unable to support Accident Reconstruction requests for OEM devices.
How do I contact support?
If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and VIN as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you on a resolution.
Resources and Contact Information
For more information, refer to the MyAdmin User Guide. For questions, contact your Partner Account Manager (PAM).
