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we have a Unauthorized Device Removal code how do i fix this?

KTali-1833
Original Poster
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Top Answers

EishiFUN
Geotabber

Hello @KTali-1833​ ,

 

Thank you for asking your question in our community. This fault code indicated your GO device has been removed from the vehicle. I am sorry to hear you have been running into this issue but typically it is easy to resolve this kind of issue. This could either be due to a loose connection or the device being bumped loose. This could also indicate your drivers are unplugging this device. I would suggest checking the vehicle to make sure the device is secured well and preferably with a zip tie. If you are seeing a ton of these faults then it is for sure a connection issue. If you just see one I wouldn't worry about it too much but it's still worth taking a look. I would also double check you are not losing any data due to this loss of connection.

 

Please reach out if you have any other questions about this. We are here to help.

 

Have a great day!

Eishi FUN

3 Replies

EishiFUN
Geotabber

Hello @KTali-1833​ ,

 

Thank you for asking your question in our community. This fault code indicated your GO device has been removed from the vehicle. I am sorry to hear you have been running into this issue but typically it is easy to resolve this kind of issue. This could either be due to a loose connection or the device being bumped loose. This could also indicate your drivers are unplugging this device. I would suggest checking the vehicle to make sure the device is secured well and preferably with a zip tie. If you are seeing a ton of these faults then it is for sure a connection issue. If you just see one I wouldn't worry about it too much but it's still worth taking a look. I would also double check you are not losing any data due to this loss of connection.

 

Please reach out if you have any other questions about this. We are here to help.

 

Have a great day!

Eishi FUN

Cant log in right now just white screen

EishiFUN
Geotabber

Hey @COft-1835​ I am sorry to hear about that, are you still having this issue?

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