Installation Guide

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Nov 24, 2022

Introduction

The uReader Device Installation Wizard helps installers validate the configuration of newly installed uReaderGPS and IOX-UREADER devices. After the device is installed and the LEDs show the right sequence of blinks (five consecutive green blinks for uReaderGPS or four consecutive blinks IOX-UREADER), the Device Installation Wizard will verify the installation. After the validation process has been completed, an email is automatically sent to the Support team containing all the data they need to verify that the installation has been performed correctly.

The steps below describe how to use the Installation Wizard found on URL https://tools.ioxureader.com/install#/ to validate an installation.

NOTE: To ensure proper communication with the uReaderGPS or IOX-UREADER device, it is mandatory to add a telematics device to the Customer’s database prior to the installation.

NOTE: A uReaderGPS or IOX-UREADER device that has already been validated will throw the error "The device has already been validated" as devices can only be validated once. In these cases, please contact the Support team.

NOTE: If the device LEDs do not show the correct sequence of blinks, please contact Support.

1. Entering the device serial number

To start the validation process, enter the 15-digit serial number of the UREADER device. For IOX-UREADER devices, you can also enter the serial number of the connected telematics device.

Note that the installation will not continue if:

  • The serial number is incorrect.
  • The device is not connected.
  • The device has already been validated.

2. Selecting connected modules

  1. First, select the vehicle type in which the device is installed. A list of available modules appears at the bottom of the screen.
  2. Next, select which installed modules need to be configured — for example, if the vehicle is a Truck, you can select CAN bus and/or Tachograph.
  3. Once done, press Next to begin the device configuration process. It may take up to several minutes.

NOTE: If you need to install other modules that are not listed when the vehicle is selected, then select the Custom vehicle type to display all available modules.

NOTE: Refrigeration unit modules (also known as cold machines) can take longer to change their status from OFF to ON (and vice versa), so allow for additional time for the refrigeration unit module to be correctly detected.

When the configuration step is completed, you are prompted to turn on the vehicle ignition, and if applicable, the refrigeration unit. Once you have turned on the ignition and/or refrigeration unit module, press Yes, I have turned it on to continue.

If the engine and/or refrigeration unit is not turned on, a warning appears and you are unable to continue.

3. Validating connected modules

Once the modules are selected, a breakdown of each module is displayed. The application displays the following icons to indicate success or failure:

A green check icon indicates that the installation was successful.

A red exclamation mark icon indicates that an error has occurred.

An orange exclamation mark icon indicates a warning. Action may be required to confirm or ignore the message.

A blue question mark icon indicates a warning. Action may be required to confirm or ignore the message.

For more information on warnings, see the Validation Warnings section of this document.

If there are any errors, tap the red exclamation mark icon to display a pop-up message explaining the error, as well as possible solutions and troubleshooting steps.

Once all modules are marked by a green checkmark, press Next to validate selected modules and proceed to the last step. You can now turn off the vehicle ignition, and if applicable, the refrigeration unit module. The validation process may take up to several minutes.

Validation warnings

During the validation process, you may encounter warnings marked with the orange exclamation mark icon or the blue question mark icon.

Warnings are different from errors, and may require some action to either confirm or ignore the message, or to provide information to ensure the installation was performed correctly.

The possible warnings for each module are listed below.

GPS (uReaderGPS only)

This warning displays when there is no GPS signal.

You can choose to ignore the warning if, for example, you know that the installation was done in a place with poor network coverage: press the orange exclamation mark icon, select the Ignore coverage errors checkbox, and then press OK.

CAN bus

To validate this module, you must check that the displayed values match the actual values in the vehicle’s instrument panel.

If the values match, press the blue question mark icon, select the Validate all values checkbox, and then press OK.

If no Fuel Level or AdBlue Level is displayed, check the vehicle compatibility list and CAN bus connections. You can continue with validation.

Tachograph

To validate this module, you must check that the displayed values match the actual values of the vehicle’s VIN and license plate, and that the tachograph display has no errors or warnings. The CANC/FRONTAL and D8 connectors statuses must both read OK to continue.

✱ NOTE: It is possible to continue even if the VIN and/or VRN are missing if the CANC/FRONTAL and D8 connectors statuses are both OK. In this case, click the blue question mark icon to continue.

Thermograph

To validate this module when there are warnings presents:

  1. Press the orange exclamation mark icon.
  2. Select the accept all warnings checkbox.
  3. Press OK.

You can now proceed with the installation.

Refrigeration Unit

To validate this module when there are warnings presents:

  1. Press the orange exclamation mark icon.
  2. Select the accept all warnings checkbox.
  3. Press OK.

You can now proceed with the installation.

Temperature Probe

  1. Select how many probes were installed (between one and eight).
  2. Verify the temperature for each probe. Note that the temperature should be appropriate for the location in which the probe is installed.

Once all temperatures have been verified, the module is validated.

Door Sensor (uReaderGPS only)

  1. Select where any door sensors were connected (either C9, C10, or both).
  2. Click the blue question mark icon to begin validating the module.
  3. Open the door(s) and then press Yes, I opened the door.
  4. Next, close the door(s), and then press Yes, I closed the door.
  5. Check that the module was validated by looking for the green check icon.

Card Reader

Select when a card reader is connected. If a card reader is detected, the module will be validated.

It is recommended to perform the installation with a driver/company card inserted to confirm that the card reader is correct.

NOTE: These card readers are connected directly to the IOX-UREADER or uReaderGPS via serial port (connector A).

iButton

iButton devices are automatically detected when connected. If there is no iButton key connected when the module is selected, a warning is displayed on the screen. To proceed with the installation:

  1. Press the orange exclamation mark icon.
  2. Select the Ignore iButton warnings checkbox.
  3. Press OK.

Performing the installation with an iButton key to confirm that the installation is correct is highly recommended.

If an iButton device and key are connected, you can see the ID associated with that key:

4. Completing the Activation Form

To finish the installation, complete the Final Customer, Installer Company, and Installation Registry forms.

Final Customer

Enter all required fields about the final customer. Fields marked with an asterisk are mandatory.

Installer Company

Enter all required fields about the installer company. Fields marked with an asterisk are mandatory. Note that you can optionally specify another email address to receive a copy of the validation email.

Installation Registry

Enter all required fields about the installation registry. Fields marked with an asterisk are mandatory.

When all required fields have been filled press Submit to complete the installation. This provides the Support team the necessary information to complete the process.

If you need to make any changes, press Cancel Installation to start again.

5. Troubleshooting

✱ NOTE: When you see an error message, please keep note of the error code if one is provided. That will help the Support team to accurately address your issue.

Device serial number

Installation cannot proceed if:

  • The serial number is incorrect.
  • A device is not connected. Both the IOX-UREADER and the uReaderGPS/uReaderFMS will display a warning if the device is disconnected or having communication issues.
  • The Device has already been validated. If you receive this message, please contact Support.

Electrical

  • If the electrical module is OK, the screen displays the green check mark icon.
  • If the electrical module has errors, the screen displays a red exclamation mark icon. Press the icon to see the error message:
    • Vehicle Status Warning: Vehicle status is not detected. The screen displays a green check to indicate installation can proceed.
    • Vehicle Voltage: This error is caused due to an issue with the vehicle battery.
    • Battery Status (Only uReaderGPS): The uReader’s internal battery is faulty. Please contact Support.

GPS (Only uReaderGPS)

  • If the GPS module is OK, the screen displays the green check mark icon.
  • If the GPS module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message.
    • Antenna Status (Open / Short / Jammed): Check that the antenna and/or cable are installed correctly.

CAN bus

  • If the CAN bus module is OK, the screen displays the green check mark icon.
  • If the CAN bus module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:

Tachograph

  • If the Tachograph module is OK, the screen displays the green check mark icon.
  • If the Tachograph module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
    • Tachograph Status: Check the tachograph CANC/FRONTAL connection.
    • D8 Status: Check the D8 connection.

Thermograph

  • If the thermograph module is OK, the screen displays the green check mark icon.
  • If the thermograph module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
    • Thermograph Port: Check the thermograph connection.
    • Thermograph FW (Only for a Thermo King model): Check the firmware version.
    • Thermograph Temp X: Check the thermograph connection.

Refrigeration Unit

  • If the refrigeration unit is OK, the screen displays the green check mark icon.
  • If the refrigeration unit module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
    • Refrigeration unit Port: Check the thermograph connection (SERIAL/CAN).
    • Refrigeration unit Status: Ensure the refrigeration unit is turned on.
    • Refrigeration unit zones: Check the cable connected to the refrigeration unit.

Temperature Probe

  • If the temperature module is OK, the screen displays the green check mark icon.
  • If the temperature module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
    • Temperature Probe X: Incorrect temperature. Check the connections or the installed probes.

Card Reader

  • If the Card Reader module is OK, the screen displays the green check mark icon.
  • If the Card Reader module has errors, the screen displays the red exclamation mark icon. Press the icon to see the error message:
    • Card Reader Not Connected: Check the connections. The Card Reader LED must be on.
    • Card Type Unknown: The card is not inserted or is unknown. Try taking it out and putting it back in.

iButton

  • If the iButton module is OK, the screen displays the green check mark icon.
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