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GO FOCUS PLUS associating trip to passenger instead of the actual driver

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IvanAllegreMM-9898
Original Poster

Hey community!

 

During a test run of the GO FOCUS PLUS, an "unknown driver" drove the vehicle while I (a registered driver in the database) was in the passenger seat.

 

I enabled two rules for this test:

  1. A rule to detect when a registered driver (myself) is identified.
  2. A rule to detect when an unregistered driver is identified.

 

After a trip of 3.5 km (about 11 minutes), I am the one who appears as the driver in the Trip History. However, in the Video -> Events section, those events are not associated with my profile at all.

To make things more confusing, during previous tests where I was the actual driver, the system flagged me as an "unknown driver," but under Video -> Events, it did associate the events to my profile correctly.

 

Has anyone encountered a similar discrepancy between Trip History and Video Events? Could it be that during the first test, the camera detected me in the passenger seat and mistakenly chose to associate the entire trip with me, even though I wasn't driving?

Thanks!

 

Thanks!

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2 Replies

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EishiFUN
Geotabber

Hey @IvanAllegreMM-9898​ ,

 

Thank you for asking your question in our community. To be honest this be identifying some gaps with the logic. I hate to send you to support again but I think this would be best to go through the support channels so our product team can take a better look at it and see if there is something that needs to be adjusted on our end. Feel free to reference me and this post in your support ticket as well.

 

Let me know if there is anything else I can do. I am always happy to help.

 

Have a good one!

Eishi FUN

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IvanAllegreMM-9898
Original Poster

Hey Eishi,

 

Always great to hear from you! No worries at all about sending me to support, I totally get it. It looks like a logic gap that the product team should check out. I'll open a ticket and make sure to reference you and this post so they have all the context.

 

Thanks for the help, as always. Have a good one too!

 

Best, Ivan

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