We have a v1.1 api integration that within the last few months, sadly as I am stepping in to this with the workers not giving me solid data just an “oh by the way”, we don't have an exact date - it either started after some php 7.4 change ups from 5.6 end of May but more than likely before than.

i have just reset the system user credentials as I read that an April update changed some permission structures and that might've been the issue, that did not resolve.

before sharing code and logs maybe this already rings a bell? The trailers are untracked assets and when a driver does a write up on their geotab for it, a maintenance request used to be logged in our system with the api setup we have. Now it is not, notably I believe it is only for tire maintenance as that is the only ones I've been told don't work / only issues needing write up. When they asked a driver to test they didn't entertain and and do a few different kind but that may need to happen. I can navigate the database errrors and such but am not a php developer so am outsourcing that to someone who doesn't know what to do to assist, what should I be directing them to look for or who can I contact when geotab doesn't help customers directly on api issues anymore? The original developer of this API is no longer available to contact and I am thinking it is some of the changes this year in the geotab asset management and his api causing this and we need to adjust