Hi, I understand that with the latest update we can't update a user's password until the user requests a reset, but what happens when we don't have the email and password info?
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What options does a user have when they forget their password and email
Cristian.hdz.Prime24
Original Poster
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3 Replies
Hi Cris, in my experience, Geotab has an option to reset your password.
Just select “I forgot my password,” and a link will be sent to your email.
However, changing your password in the database you use will also update it there.
Cristian.hdz.Prime24
Original Poster
@danielaramirez-1969 I understand, but what if I don't have access to the email? What happens next?
@Cristian.hdz.Prime24 Hi Cristian, good morning.
I found this information online:
If you've lost access to the email address linked to your MyGeotab Administrator account, you won't be able to use the “Forgot my password” option. However, there are three main ways to regain access to your platform:
1. Ask another administrator at your company (the fastest option) If there's another person at your company with an administrator role in MyGeotab, that person can reset your credentials directly:
They should go to People > Users and Drivers. Search for your user, edit the profile, and update the email address to one you have access to, or assign a new password.
2. Contact your Geotab Partner or Authorized Reseller: If you are the sole database administrator, there is no one internally who can edit your profile.
In this case: You must contact the distributor or provider (Partner/Reseller) who sold you the Geotab service or devices.
They have access via MyAdmin (the global partner platform) to manage users in your database and reset your access credentials.
3. Direct Support from Geotab: If you don't know who your reseller is or are unable to contact them: You can contact Geotab's support center directly through its official support website.
To verify your identity and company ownership, they will ask for specific information such as the exact name of your database, your company name, and likely the numbers of
Still have questions?