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Have you detected any problems with Mygeotab viewing live video from Go Focus?

OscarS-1828
Original Poster

We've had trouble viewing the live video from the cameras, as when requesting the live video, the error message "Video Unavailable" appears.Captura de pantalla 2026-06-09 093400

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5 Replies

EishiFUN
Geotabber

Hello @OscarS-1828​ ,

 

Thank you for asking your question in our community. I just wanted to comment about a bug we had with this recently but it looks like an update went out at the end of May that was supposed to fix it. curious if this is something you are seeing today still?

 

I look forward to hearing from you.

 

Have a good one!

Eishi FUN

Hello @EishiFUN​ 

 

I inform you that the problem continues, and we also notice some inconsistencies because in the live broadcast of the video, sometimes it only showed the image from one of the shots (traffic or cabin), it could be either one of the two.

EishiFUN
Geotabber

Thanks for letting me know @cristian.hernandez cristian.hernandez@metricamovil.com​  can you make a support ticket about it for the to investigate?

Hi  @EishiFUN​ 

of course we generate the ticket regarding the details found

OscarS-1828
Original Poster

thnks @cristian.hernandez cristian.hernandez@metricamovil.com​ 

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