<a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> is correct they come in two separate files. In the future we plan to implement a way to choose if you want them seperated or not. I do not have a timeline on when this will happen though. Thanks for tagging me in <a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> !!

Why do Go Focus video download with the audio separate?

<a data-id="1748" data-value="EChan-1748" data-denotation-char="@" href="/user/echan-1748" class="text-decoration-none mention">@EChan-1748</a> The GO10 device has a &quot;Last Gasp&quot; ability but the GO9 doesn't, the GO9 just turns off when the power is removed (providing you're not using an IOX-Battery).

GO9 survival time without battery power

<a data-id="9561" data-value="DRich-9561" data-denotation-char="@" href="/user/drich-9561" class="text-decoration-none mention">@DRich-9561</a> When I add a new asset into MyGeotab database, the odometer field is blank so I have to enter the reading manually. That could be why it's only displaying the odometer reading. Is the harness the correct one for the year model of the F450 &amp; could it possibly be classified as a 'heavy-duty' vehicle given the size (different harness)??? I found this on support page. https:&#x2F;&#x2F;support.geotab.com&#x2F;en-GB&#x2F;harnesses&#x2F;installation&#x2F;doc&#x2F;harness-identify I'm sure they'll publish more info - might pay to submit a feedback form as well 🙂 Goodluck.

Newly installed GO10 device not activating

Hey <a data-id="1351" data-value="CristianHernndez-1351" data-denotation-char="@" href="/user/cristianhernndez-1351" class="text-decoration-none mention">@CristianHernndez-1351</a>, Here's the Quick Start Guide &amp; Support doc that might help. https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1W7N59YsG2WHRSpIml4yR4g0OR5Y4KP8IopptfWBsjBY&#x2F;edit?tab=t.0#heading=h.v6im158tkzh https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1-Ph0K3vgmKKbljfVWNfoNRejjfydsa9uw6dZpA4A0jM&#x2F;edit?tab=t.0#heading=h.z3ivftyjjrfi

GO Anywhere Plus Install help

Hi <a data-id="1203" data-value="Gus_Rubio10" data-denotation-char="@" href="/user/gus_rubio10" class="text-decoration-none mention">@Gus_Rubio10</a> Maybe this will help: https:&#x2F;&#x2F;support.geotab.com&#x2F;go-devices&#x2F;doc&#x2F;go-anywhere-plus

GO Anywhere Plus battery charge

Hello <a data-id="10763" data-value="User-10763" data-denotation-char="@" href="/user/user-10763" class="text-decoration-none mention">@User-10763</a> , Thank you for asking your question in our community. I am sorry to hear you have been running into this issue! I will be happy to help you troubleshoot this. The &quot;high volume of failed video upload&quot; message on the Cameras page is typically a connectivity issue. The GO Focus camera uses its own built-in SIM card for cellular connectivity and uploads footage directly to the cloud. When the vehicle is operating in areas with poor or no cellular signal, uploads will fail and this health status will appear. To answer your specific questions: Will re-calibration help? No — calibration on GO Focus cameras is for the ADAS sensors (accelerometer), not related to video upload connectivity. Re-calibrating won't resolve upload failures. Is it only because of cell coverage? Cellular signal is the most common cause, but it's also worth checking that the camera is powered on and healthy — check the camera's LED status and look for any engine faults in the database that might be affecting power to the device. Will the videos eventually upload? Yes. The camera stores footage locally on its SD card when connectivity is unavailable and will automatically upload it once it returns to an area with sufficient cellular signal. So the footage is not lost — it just needs connectivity to sync. If the camera continues to show failures even in areas with good signal, that would be worth opening a support ticket to investigate further, as it may indicate a deeper issue with the device. Feel free to reach out if you have any other questions — we are here to help. Have a great day! Eishi FUN

Go Focus- High Volume of Failed uploads

Hello <a data-id="1351" data-value="CristianHernndez-1351" data-denotation-char="@" href="/user/cristianhernndez-1351" class="text-decoration-none mention">@CristianHernndez-1351</a> , Thank you for asking your question in our community. Today the wake up is based on accelerometer movement which is 0.05G detected by the accelerometer. Once this threshold is met it will wake up and start recording. There is a sentry mode that is set to deploy at some point to wake up the camera when movement is detected such as a person walking up to the vehicle but this is not currently available. I know it is being worked on but that is about all I know I can share at this time. Let us know if you have any other questions. Always happy to help! Have a good one! Eishi FUN

parameter for the GoFocus to start streaming video

Thank you for the detailed feedback — and you are absolutely right that this is a gap. The camera section currently offers a basic client-side CSV export, which does not have the rich reporting features you're used to elsewhere in MyGeotab. We hear this consistently from customers and it's a fair call-out. The good news is that improvements to camera reporting are actively on our roadmap for this quarter. The intent is to bring the reporting experience for cameras in line with what you'd expect from the rest of the platform — including better integration with MyGeotab's reporting capabilities. I can't commit to a specific release date, but this is a current priority for the team. In the meantime, if you haven't already, the Device Online and Offline report (https:&#x2F;&#x2F;support.geotab.com&#x2F;product-updates&#x2F;improved-device-status-reporting-offline-device) does include cameras and may help with some of the device health visibility you're looking for while the full reporting improvements are in progress. We appreciate you sharing this — feedback like this helps us prioritize. Feel free to reach out if you have any other questions. Have a great day! Eishi FUN

GO FOCUS Health status template and automatic reports

Hello, Based on my technical experience, this very common error appears when the physical connection of the IOX is not adequate.

ERROR CODE IOX

Hi <a data-id="10053" data-value="PBala-10053" data-denotation-char="@" href="/user/pbala-10053" class="text-decoration-none mention">@PBala-10053</a> , Great question and one that comes up fairly often for mixed fleets. Thank you for asking it here in our community. You're right that GPS-only configured devices won't populate the Fuel &amp; EV Usage Reports — those reports rely on fuel consumption data pulled from the vehicle's OBD&#x2F;CAN bus, which plant and machinery assets often don't expose in the same way as on-road vehicles. Here are some options worth exploring depending on your equipment: 1. J1939&#x2F;CAN-capable equipment Some larger plant assets (excavators, tractors with modern electronics) have J1939 CAN bus support. If the equipment exposes fuel consumption diagnostics on the CAN bus, a GO device wired directly into the J1939 connector — rather than a standard OBD port — may be able to read that data. Whether this is possible depends on the specific make and model and what the OEM exposes on the bus. 2.IOX-AUX with a fuel level sensor The IOX-AUX module allows you to connect analog sensors to your GO device. A fuel tank level sensor can give you tank level readings over time, from which consumption can be inferred — though it's not as clean as a direct consumption diagnostic. 3. Fuel transaction data import If your fuel is dispensed through fuel cards or a site-based fuel management system, Geotab supports importing fuel transaction data via the FuelTransaction API. This won't give you real-time telemetry but does allow you to track fill-ups and costs against assets in MyGeotab. 4. Managing it outside the platform For assets where none of the above is practical, many organisations do manage fuel for plant equipment through a separate fuel management system and use Geotab purely for location and utilisation (engine hours, idle time) on those assets. It's worth noting that off-highway and plant equipment is a recognised gap in the current platform — so I'd also love to hear from others in the community how you're handling this today, as Praveen asked. Real-world experience here is really valuable. Feel free to reach out if you have any questions. We are here to help. Have a great day! Eishi FUN

Plant Machinery Fuel Monitoring in Geotab

<a data-id="8241" data-value="Tony_M" data-denotation-char="@" href="/user/tony_m" class="text-decoration-none mention">@Tony_M</a> Thank you - that was my thought as well but just wanted confirmation from another brain! I've adjusted my report to include rpm to reflect true idling.

Battery/Power isolators - trucks/heavy plant

@EishiFUN Thank you very much; we will be running tests.