I have users that are not getting the Verification emails. I've checked and double-checked everything. I've reached out to GeoTab and have not received an answer. The Chat Bot tells me to do everything I've already done and then disconnects me from Chat. The Helpdesk and support has taken a dive in recent months. I do not remember a time when I couldn't get a quick response and a satisfactory solution.
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Hi,
I've discovered the same problem, I'll be escalating a case.
Hey @timegan ,
Thank you for coming to our community. I am very sorry to hear you have been having this experience with support recently. This is not the experience anyone should have with our support. I am happy to see you here in the community and I will make sure we get you the support you need.
This issue seems to be some kind of bug as @Cristian.hdz.Prime24 said he found the same issue and has a ticket with support he is escalating.
When you contacted support did you get a ticket number? If you did will you share it with me so I can follow up on it and see what is going wrong and why you have not gotten any response from it.
If you dont have a current ticket or cant find the number from the ticket I can help make a new ticket with support so we can thoroughly investigate this and see why they are not getting these emails.
I look forward to hearing from you.
Have a good one!
Eishi FUN
@timegan I did find your ticket you made with our support team this morning. The support agent has sent you a response on it with some troubleshooting to try. Can you try it and see if it works for you and let support know what the result was. I will monitor the ticket to ensure you get prompt responses and an adequate resolution to your issue. Please let me know if you need anything with this. I am happy to help.
Hi, it seems there was indeed a problem with sending emails. Can you check it now since some database maintenance has been done?