<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> thanks for the information

What permissions do I need to use Geotab ICE?

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> can you support us

facial recognition activation

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks, I will be creating the case. regards

Video audio failure

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I will be replicating what was suggested

language change in iox gotalk

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> It depends on the kind of damage. If you could get it to turn on then we could just get it in the cloud the standard way. If it cant turn on at all but the SD card in undamaged it cannot just be removed and plugged into a computer due to its encryption. I was thinking about it but couldn't confirm if maybe you could take out the SD and put it in a different working camera and see if you can get it to upload to the cloud. I would try that at your own risk. I havent heard if that has been successful or recommended. Maybe I shouldn't even mention that 😆 If you have a case where the camera is damaged and really need the footage I have seen cases where customers have sent the camera to our office in Oakville for us to investigate it and work on a possible data retrieval. So if you have a case this I think your best bet at first would be to talk to support and work with them to see what the best route to go is.

videos on GoFocus internal memory

@unknown user thank you so much &lt;3

MyGeotab database deactivation?

Hi <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks for your help

iox nfc value 3

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> Hi Cristian, good morning. I found this information online: If you've lost access to the email address linked to your MyGeotab Administrator account, you won't be able to use the “Forgot my password” option. However, there are three main ways to regain access to your platform: 1. Ask another administrator at your company (the fastest option) If there's another person at your company with an administrator role in MyGeotab, that person can reset your credentials directly: They should go to People &gt; Users and Drivers. Search for your user, edit the profile, and update the email address to one you have access to, or assign a new password. 2. Contact your Geotab Partner or Authorized Reseller: If you are the sole database administrator, there is no one internally who can edit your profile. In this case: You must contact the distributor or provider (Partner&#x2F;Reseller) who sold you the Geotab service or devices. They have access via MyAdmin (the global partner platform) to manage users in your database and reset your access credentials. 3. Direct Support from Geotab: If you don't know who your reseller is or are unable to contact them: You can contact Geotab's support center directly through its official support website. To verify your identity and company ownership, they will ask for specific information such as the exact name of your database, your company name, and likely the numbers of

What options does a user have when they forget their password and email

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I will be escalating it

update the firmware on an iox GO talk

Hi Cristian, good morning In my experience, I've installed several firmware updates, and the only one that fixed the “GPS” issue is the BETA version. You could try this version, or maybe the stable version works on some devices. Best regards.

Which is the most stable firmware version at the moment?

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> I dont know of a way but maybe <a data-id="8241" data-value="Tony_M" data-denotation-char="@" href="/user/tony_m" class="text-decoration-none mention">@Tony_M</a> does

How is the date that an iox was installed determined?

Hi yes, my question is, for example, if I have a truck with a Go device installed and I tow a box with a Flex device, is there a way for their shared trip data to be linked?

Is there any tool where you can link vehicles with GO devices to trailers with third-party devices?

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks a lot for the information

how a driver is associated with a trip through gofocus

Hi thanks for your comments. The issue we have is that when we installed a camera, it already appeared associated, so since we have several databases, we would look for it in myadmin and disassociate it.

Is there any way to identify the GoFocus cameras already installed?

<a data-id="8241" data-value="Tony_M" data-denotation-char="@" href="/user/tony_m" class="text-decoration-none mention">@Tony_M</a> It doesn't work in the 'Beep briefly when approaching the warning speed' option

turn off the Go device speed limit proximity beeps

Hey <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a>, Here's the Quick Start Guide &amp; Support doc that might help. https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1W7N59YsG2WHRSpIml4yR4g0OR5Y4KP8IopptfWBsjBY&#x2F;edit?tab=t.0#heading=h.v6im158tkzh https:&#x2F;&#x2F;docs.google.com&#x2F;document&#x2F;d&#x2F;1-Ph0K3vgmKKbljfVWNfoNRejjfydsa9uw6dZpA4A0jM&#x2F;edit?tab=t.0#heading=h.z3ivftyjjrfi

GO Anywhere Plus Install help

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a>anche io non vedo nulla dalla cam, stesso messaggio da tre mesi e pago il canone mensile. Qualcuno sa dirmi come fare a recedere dal contratto e restituire la cam?

parameter for the GoFocus to start streaming video

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thank you very much, I already found the report

Maintenance message report

<a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> Thanks, I'll be following the steps.

There are communication status reports for Gofocus cameras.

<a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> If you're talking about the colour picker, you need to adjust the slider on the far right, if it's at the bottom it'll always be black and if it's at the top it'll always be white. <img class="ql-image" src="/forum/plugins/gcs-uploads/files/1784851552257-2026-07-24-09_34_01-bulk-edit-tool-_-mygeotab-original-profile-mozilla-firefox.png"/>

Bulk editing

It's not possible to select specific days of the week directly in the standard automation settings. To do this, you need to customize the Excel report template (like the Trip Summary) using formulas to filter only Saturdays and Sundays, and then upload that custom template to MyGeotab for scheduled sending.

MyGeotab Week-end Report automation

The Geotab NFC reader is set by default to be &quot;locked,&quot; which means it will only recognize Geotab NFC keys registered in its database. This prevents accidental reading of other NFC tags, like employee access cards.

How do I configure the Iox NFC so that it only detects keys registered in the database?

To fix the issue with the black square that says &quot;video not available,&quot; make sure of the following: 1. Go to Rules and Groups &gt; Rules, click the pencil icon on your rule, and check on the Media Upload tab that the media type is set to Video. 2. Make sure the camera is on and has cellular connection at the time of the event so it can upload the clip. 3. If you use Surfsight cameras, check in the Surfsight add-in that the specific rule is enabled to trigger video events.

Go focus plus - video unavailable

Hi, I think the most convenient thing is to create a case by sending evidence

Inverting colors in GO Focus

The GO device's accelerometer does provide information for Hard Events (harsh driving), but its availability depends on the service plan: • Base plan: Accelerometer data is not available for harsh driving exception rules. In this plan, the device mainly uses GPS data for tracking and speed. Although the accelerometer detects movement to wake up the device, it doesn't send detailed G-force records to the server. • Pro and ProPlus plans: These are the only plans that support full accelerometer features, including detecting harsh braking, acceleration, and sharp turns. If your client needs to monitor Hard Events, they'll need to upgrade the service plan to Pro or ProPlus.

How are harsh events measured in Base Mode?

This alert mainly appears under the following circumstances: • Poor cell coverage: The device can't send data to the server due to a lack of signal in the area. • GPS interference: The vehicle is in a tunnel, underground garage, or surrounded by tall buildings. • Local network issues: Your internet connection or browser is slow when loading live data.

Weak Signal Alert

Hi, <a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> I understand that only GO devices can be shared from one database to another. Cameras can only communicate within one database. But it would be a really good option if they enabled this functionality.

Extendable services for GO Focus Plus

There isn't a single link that compares all the datasets, since availability varies depending on the model and plan. However, the main technical differences are: • Data frequency: GO9 devices use a curve algorithm to capture precise real-time data. OEM devices usually send data at fixed intervals (e.g., every 30 seconds), which can miss critical details. • Accident reconstruction: The GO9 offers high-fidelity data for reconstructing accidents, a feature that is usually limited or unavailable in OEM integrations. • Expandability: Only the GO9 allows connecting IOX accessories like NFC readers, cameras, or additional sensors. • ELD compliance: The GO9 is a full ELD solution; some OEM integrations may have data gaps that affect regulatory compliance.

Geotab Ford OEM Comparison

Hi I followed the steps that <a data-id="1044" data-value="EishiFUN" data-denotation-char="@" href="/user/eishifun" class="text-decoration-none mention">@EishiFUN</a> recommended and it did work for me, I can see the information from different groups

User Data Access & Access to view assets on the map

page-user page-user-cristian.hdz.prime24 template-account-profile page-status-200 theme-harmony user-guest

Company

Title

["Integrators Group"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

Hi, I have users with different security levels, where some can't use the tool. Can you help me by telling me which permission should be given to use it?

To troubleshoot audio issues on Surfsight cameras, check the following: 1. Firmware Version: Audio playback requires firmware version 3.12 or later. 2. Download Test: Download a recording and play it locally; sometimes the audio doesn't play in the cloud player but does in the downloaded file. 3. Camera Type: Make sure to check recordings from the front or cabin camera. Auxiliary cameras and snapshots don't include audio. 4. Settings: In the Surfsight plugin, go to Vehicles &gt; Camera Settings and confirm that Record audio in front and cabin is turned on for each unit. If the microphone doesn't work after these checks, it could be a hardware issue covered by the warranty (RMA).

Audio on SurfSight cameras

<a data-id="8610" data-value="msmith-8610" data-denotation-char="@" href="/user/msmith-8610" class="text-decoration-none mention">@msmith-8610</a> hi, Yes, even after signing the acknowledgment, the settings don't save

Hi, I wanted to activate facial recognition through gofocus, but it doesn't get saved in the database. Can you help me by letting me know if there's any problem?

Hi, I downloaded a video from an event recorded with a Go Focus camera, and I noticed that the audio is not available. Is there any way to tell if it's a device error?

For G-force rules in MyGeotab, the system uses default settings based on the vehicle class. For heavy vehicles or tractors, the recommendations are as follows: • Default setting: The standard option is Truck&#x2F;Van. • Recommended threshold: For events like 'Near Collision' in GO Focus Plus, the suggested threshold is usually -0.46g (Medium sensitivity), though this can be adjusted. • Calibration: The system can auto-calibrate using the VIN and the vehicle's Gross Vehicle Weight. Make sure these fields are correctly filled in the asset setup. To adjust these values, go to Rules, find the specific rule (like Hard Braking), and use the slider to change the sensitivity.

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What permissions do I need to use Geotab ICE?

facial recognition activation

Video audio failure