Hi Eishi! Thanks for sharing these details. A question came up for me after the session regarding the scope of the backup power: will it only be used to attempt to send a disconnection message, or will it allow the GO10 to remain active for some time? And if it is the latter, do you have an approximate idea of ​​how long it might last? Thanks again for sharing the updates from the session with us! :)

The Road Ahead: Video Coaching, Next Gen GO and Marketplace in MyGeotab

Hi Geotab Community!We recently wrapped up our June 2026 edition of the Geotab Community product update webinar series The Road Ahead. Be sure to: 🎥 Visit the Geotab Community Events Page to watch the recording 💬 Read through all of the answers to the questions we were not able to cover live listed below 🙋 Ask any additional questions you might have by commenting on this discussion💬 Q&amp;A Recap📷 MyGeotab Safety and Video Software UpdatesQ: Does the Pro capture events when the engine is off? Like if someone crashed into my car while it was parked and the engine was off?A: This will be available later in the year. For engine-off detection, an optional battery pack is recommended. More commercial details are coming soon.Q: Would the external battery mentioned in the "'Security' Mode" line allow us to access video footage when a vehicle kill switch is employed?A: Yes, as long as the battery is on, it will continue to operate.Q: Is there a plan to phase out the standard GO Focus?A: Not at this time.Q: With the new collision event update, will we be able to reprocess to try and capture possible missed collisions in previous months?A: Unfortunately, it is only a forward change; we cannot reprocess at this time.Q: For the continuous driver, if a driver changes mid-trip and their profile is in the system, will the trips history also update with the new driver or is it just an event?A: If you have Smart Driver ID enabled, yes!Q: Does the safety overview take into account custom rules turned on or is it all AI-based everyday driving and g-force? Do the scores take into account similar fleets or just my fleet?A: So that we can continue to provide inter- and intra-fleet benchmarks, the main view will be of the standard rules, but there will be a Tile for your individual scorecards.Q: How long is the investigation platform saved in the database? Does the data purge when in line with the purge settings? Can this data be extracted and saved in a report?A: "Data related to investigations follows the existing purge settings configured for the MyG database instance and will be automatically removed based on those retention rules.Export to PDF is currently in development, with no official confirmed release date, but it is tracking for the Fall 2026 release season."🛠️ Productivity SolutionsQ: Service Titan integration available?A: Service Titan does integrate with MyGeotab. It is not directly connected to advanced routing at this time but anything is possible to integrate!Q: Right now the process of adding the routing app is slow, is there any way to speed it up?A: We haven't seen this as a common issue, as the routing app download is typically a one-time setup step. It may be worth reaching out to our Optimization Support team at optimizationsupport@geotab.com so they can review your environment and help identify what might be causing the delay.Q: For advanced routing it is billed by device—is that active devices that used the routing each month or all devices in the database?A: Advanced Routing is billed per device enrolled in routing (licensed devices), not all devices in the database. For example, if you allocate 10 of your 100 devices to routing, you are billed for 10 devices and can use routing for those 10 vehicles.📡 The Next-Gen in Asset TrackingQ: How does the high frequency activate when on the movement mode?A: High Frequency Mode/Update (HFU) is initiated after the MyG command is issued upon the next device update. A GO Anywhere Plus (GA+) in Movement: Delayed mode will receive the HFU command at midnight of the day the HFU is activated.A GA+ in Movement: Immediate Mode will receive the HFU command when it detects a valid Trip Start and report every 15 minutes instead of every 30 minutes.GO Anywhere Next Gen does not have a movement mode—in HFU, it will simply update every 15 minutes (stationary or moving). 

The Road Ahead: Safety, Videos, Custom Forms, Investigations and Next-Gen Tracking

<a data-id="11520" data-value="wesleykirk" data-denotation-char="@" href="/user/wesleykirk" class="text-decoration-none mention">@wesleykirk</a> My apologies for the delay on a few of those answer. I have updated the now with the responses I got from our team. Please let us know if you have any other questions!

The Road Ahead: GO Focus Pro, Ace, Trips, Work Orders, Utilization & Compliance Enhancements

Hi Geotab Community! We recently wrapped up our July edition of the Geotab Community product update webinar series The Road Ahead. Be sure to:🎥 Visit the Geotab Community Events Page to watch the recording💬 Read through all of the answers to the questions we were not able to cover live listed belowGo Focus PlusCan these cameras be used with vehicles that do not have a go device in it (OEM)? Yes, the GO Focus Plus can be used with OEM Telematics, utilizing one of the two OEM cable configurations (3 Wire or OBD II)Would you need both an inward facing and external facing camera to receive all benefits mentioned? The majority of the features covered on the webinar were in relation to the GO Focus Plus that has both a Road Facing and In-Cabin Camera, but soon we will be releasing a Road Facing Only Version of the GO Focus Plus that will have some additional capabilities over our standard Road Facing only GO Focus dashcam. Stay tuned for availabilityWhen are AUX cameras set to be released? We hope to release the single Aux Cam for the GO Focus Plus before EOY, but full 360 Aux Cams will not be available until the Pro Launch closer to ConnectHow secure is the installation (theft proof) is it removable by driver while vehicle is in lot overnight for example? Generally once installed it will be very hard for the camera to be removed from the windshield and alerts are provided for any additional tampering that can be doneIs pedestrian detection on the ADAS roadmap? Pedestrian detection will be offered with the GO Focus ProCan the AI still identify distracted driving without recording the driver? Yes there are several options to achieve this, whether using "Lens as a Sensor" or customization of the rules to send verbal alerts but NO videoIs Facial AI is available on GoFocusPlus? Facial Recognition will be coming to GO Focus Plus before EOYIs "magnitude" available for the Go Focus safety sensor to be able to filter through all the tailgating uploads? While we hope to extend "magnitude" to GO Focus and other Dash Cam solutions today it is only available for the GO Focus PlusNew Harsh Events Does speeding still rely on the listed road speed in Geotab, which comes from Open Street Map? It is the same source of truth, however, we have a team that is continuing work on improving accuracy around speeding with these sources of truth. More to come on future road aheads.What about rate plans? Do you need a specific rate plan for this to work?With the new rules would we see going over a curb as an example? You shouldn't. That is the kind of noise these are very good at ruling out.Can the new rules be adjusted Example Speed over posted for 50 seconds can this be adjusted or is this static? The new speeding rule is static. You can still utilize the legacy speeding rule to make this change. The speeding rule is just a standardized rule. There are many reasons why a standardized rule was needed for customers. Please continue to use the legacy rules for specific speeding rules.

The Road Ahead: Go Focus Plus part 2, New Harsh events  (October 2025)

How difficult would it be to replace components in an existing add-in with a Zenith Component?

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Hi all! We're looking to revamp our onboarding resources for new customers, in particular the "Getting Started" page. If you'd like to share your experiences (either your own journey or your customers' journeys), our product manager, Esther Huh, would love to meet you! Please email her at estherhuh@geotab.com.

Help revamp our onboarding resources

Hi <a data-id="6175" data-value="DONG-6175" data-denotation-char="@" href="/user/dong-6175" class="text-decoration-none mention">@****-6175</a> , great question thank you for asking it here in our community. I think I know what is going on here and why you see this difference. Risk Management (Idling Violations report) captures all idling time for a vehicle. Any period where the engine is running and the vehicle is stationary for more than 200 seconds is counted. It sums up every idling period across all trips within your selected date range. This gives you the total picture of how much time the engine was running with the vehicle stopped. Exceptions (Idling rule) works differently — it only records an event when the idling duration crosses the specific minimum threshold set in your exception rule (for example, idling for more than 5 minutes). Only those qualifying events are counted, and their individual durations are what you see in the report. Any idle periods shorter than your rule's trigger threshold are not captured at all in exceptions. This is why Risk Management shows a higher number — it catches everything above 200 seconds, while exceptions only captures what your rule was configured to flag. There is also a trip attribution detail worth knowing: idling that occurs before a trip begins is attributed to the previous trip in MyGeotab. Depending on your date range, this can cause small differences between reports that calculate time differently. For more detail on how idling time is calculated, the Idling time documentation (https:&#x2F;&#x2F;support.geotab.com&#x2F;help&#x2F;mygeotab&#x2F;reports&#x2F;safety-reports&#x2F;idling-time) is a great reference. Feel free to reach out if you have any other questions. We are here to help. Have a great day! Eishi FUN

What is the difference between idling time (risk management) and idling time (exceptions)?

Hi Geotab Community! We recently wrapped up our September 2026 edition of the Geotab Community product update webinar series The Road Ahead. Be sure to: 🎥 Watch the recording if you were not able to be with us live 💬 Read through all of the answers to the questions we were not able to cover live listed below 🙋 Ask any additional questions you might have by commenting on this discussion 💬 Q&amp;A Recap 🎥 Video Coaching Q: How do the video coaching zones work? Is it through the use of exception rules? A: You can use certain exception rules to turn on or off in your specified zones. &quot;if the driver speeds in this zone turn camera on&#x2F;off&quot; for example. Q: When using video coaching with Surfsight, how will drivers get the coaching? Through the Geotab Video App? A: Yes, through the Geotab Video App 📡 Next Gen GO (GO 10) Q: Will the GO 10 need an adapter for the GO Focus Plus, or will it plug directly into the device? A: Answer coming soon — we'll update this thread once confirmed. Q: Is the GO 10 approved for CARB compliance to use RP1226? A: GO10 has the Aftermarks EO and is licensed for vehicles operating in and entering California. However, the GO Device is pending CARB CTC EO which is expected early next year. Q: Is the Next Gen GO device for Surfsight cameras? A: Answer coming soon — we'll update this thread once confirmed. Q: Are Geotab-compatible BLE beacons limited to a Geotab-specific beacon format or certified beacon list, or can we tell the GO 10 to track our own tags? For example, can we register our own identifiers such as an iBeacon UUID, a manufacturer ID plus data prefix, or a list of MAC addresses? A: Answer coming soon — we'll update this thread once confirmed. Q: Will the Next Gen GO be able to differentiate between the device losing signal and losing power? A: Answer coming soon — we'll update this thread once confirmed. Q: What is the release&#x2F;availability date and cost compared to the GO9? Are the GO9 and other units becoming obsolete or unavailable? A: Next Gen GO (GO10) is currently available for purchase in North America - US&amp; CA and Japan. Release in other regions and countries is scheduled for Q4 2026 &#x2F; Q1 2027. GO9B will continue to be available for government&#x2F;high-security deployments (FIPS 140-3, legacy protocols) etc. For pricing, speak with your partner or partner account manager. Q: What about the satellite option? I didn't hear anything about this — is it still happening? A: Answer coming soon — we'll update this thread once confirmed. Q: Will this replace the current GO device in Canada? A: Yes, for standard commercial fleets. GO9B will continue to be available for government&#x2F;high-security deployments (FIPS 140-3, legacy protocols) etc. Q: How involved is the install, since it uses a &quot;custom&quot; harness? A: While not as plug and play as the GO9B, the install with the harness is straightforward when following the steps. Here are references to the installation video and quick start guide. https:&#x2F;&#x2F;www.youtube.com&#x2F;watch?v=Xwp7mSCtRfE https:&#x2F;&#x2F;support.geotab.com&#x2F;go-devices&#x2F;go10&#x2F;doc&#x2F;go10-qsg Q: Will the Next Gen GO device allow you to connect it to a Starlink device when the truck is traveling in dead zones? A: Answer coming soon — we'll update this thread once confirmed. 🛒 Marketplace in MyGeotab Q: Do those without account administrator privileges have access to information or demos for some of these products, so we can suggest products that might help us with our tasks? A: Answer coming soon — we'll update this thread once confirmed.

Hello <a data-id="6619" data-value="JesseA-6619" data-denotation-char="@" href="/user/jessea-6619" class="text-decoration-none mention">@JesseA-6619</a> , Thank you for bringing this up in our community. The best way for our product team to see requests like this is to give feedback using the form at the bottom of this page. Once submitted it will go straight to the product team over the map and they can review it and add it into our ideas list. If you have any other questions feel free to reach out. We are here to help. Have a great day! Eishi FUN

Multi-touch input for MyGeotab Map

Hello <a data-id="2708" data-value="Keanu-2708" data-denotation-char="@" href="/user/keanu-2708" class="text-decoration-none mention">@Keanu-2708</a> , Thank you for asking your question in our community. At this time we do not have the ability to push these notifications but we are aware it is something customers such as yourself would find valuable. We do have adding this functionality on the roadmap although I was not able to find a good timeline to expect these changes I do see there is work being done to bring this to life. Let us know if you have any other questions about this or anything else. We are here to help. Have a great day! Eishi FUN

Can I get Push Notifications via the My Geotab Mobile App?

@unknown user is correct they come in two separate files. In the future we plan to implement a way to choose if you want them seperated or not. I do not have a timeline on when this will happen though. Thanks for tagging me in @unknown user !!

Why do Go Focus video download with the audio separate?

Hi <a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> , great question! The notification timing depends on the rule condition. Not every exception condition is instantaneous. Entering Area &quot;ZONE&quot; is an instantaneous condition. A notification should be generated once the relevant GPS data is received and processed by the rules engine. Some delay may still occur because of device transmission, server processing, and notification delivery. Inside Area &quot;ZONE&quot; represents a continuing state. The exception remains active while the vehicle is inside the zone, so the notification may be sent only after the exception ends. Stopped inside zone also requires the system to establish that the vehicle has stopped. This normally means no movement for approximately 200 seconds, or the ignition being turned off. For security use cases, such as detecting a vehicle entering a dangerous area, Entering Area is generally the more appropriate condition than Inside Area. I would also recommend validating the end-to-end timing with a controlled test using the device timestamp, exception timestamp, and notification delivery timestamp. You can find more information about the available zone conditions here: https:&#x2F;&#x2F;support.geotab.com&#x2F;help&#x2F;mygeotab&#x2F;groups-and-rules&#x2F;rules&#x2F;rule-conditions Hope that helps! Eishi FUN

Do notifications should come at start or at the end of an exception?

Hey <a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> and <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> I have heard this is something we are working on. Not sure of any timeline but you should be able to sometime in the future.

Extendable services for GO Focus Plus

Hey <a data-id="12279" data-value="patrickbarneaux" data-denotation-char="@" href="/user/patrickbarneaux" class="text-decoration-none mention">@patrickbarneaux</a> Thank you for asking this question. Glad you came to our community. I would approach this in three parts: Speeding and idling Start with the fleet policy you want to enforce, then use a duration to avoid reacting to very brief events. For example, a speeding rule might require the vehicle to exceed the limit by a defined amount for a minimum number of seconds. Idling can be handled similarly. It can also help to create graduated rules, such as 5, 10, and 20 minutes of idling, but only send notifications for the higher-severity events. The lower-severity rules can remain available for reporting and trend analysis. Harsh braking and acceleration These rules are more dependent on vehicle type, road conditions, and driving context. The older sensor-based rules can produce more false positives, especially when applied to a mixed fleet. Where available, I recommend starting with the newer GPS-based harsh event rules. These use different thresholds based on vehicle class and are designed to reduce noise from events such as road conditions. If you still see unexpected results, review the vehicle classification, GPS data quality, and the surrounding driving context. Camera footage can also be useful when you need to understand why a specific event occurred. Notification strategy It is often better to separate rule detection from notification. First configure the rule and review the resulting events using alerts such as Log only or through reporting. Once you understand the event volume and confirm that the rule is useful, add email, popup, or driver notifications for the events that require action. The Collision Risk reports can also provide useful context by benchmarking driving risk against similar vehicles and operating conditions. This is complementary to exception rules, since it helps identify broader patterns rather than only individual events. The goal is not necessarily to eliminate all exceptions. It is to make sure the exceptions generated are meaningful, aligned with your safety policy, and actionable for the people receiving them. I hope that helps! Eishi FUN

How do you reduce false positives when creating custom rules in MyGeotab?

<a data-id="1781" data-value="CesarOrtiz-1781" data-denotation-char="@" href="/user/cesarortiz-1781" class="text-decoration-none mention">@CesarOrtiz-1781</a> Here is a doc that gives a full list of computer vision features for each Go focus camera. Some of these features are being working on but if you dont see some events being captured in Video events that are listed here please make a ticket so we can investigate it. <a style="color:#1f1f1f;background-color:#f8fafd" href="https://docs.google.com/document/d/19g0uY_XPe2rHNRNh_TebeMJJuPsNldot6BdVUoFz7Qs/edit?tab=t.0#heading=h.dmfrehe2h3ls" target="_blank">Computer Vision Features</a>

Fatigue detection | GO Focus Plus

Hello <a data-id="12035" data-value="davemurray" data-denotation-char="@" href="/user/davemurray" class="text-decoration-none mention">@davemurray</a> , Thank you for asking your question here in our community. There is a setting for rules where if an asset breaks the rule it can be assigned to a group automatically. I would look into the assets exception report and see what rules it has been breaking. Then go look at the notifications for those rules and see if there is a group assignment notification. That is what comes to my mind first and probably a good place to start. Looking in the audit log would have been the other best place to start so its good you already checked that. Feel free to reach out if you have any questions about this process or if you run into any roadblocks. We are always happy to help. Have a great day! Eishi FUN

Groups being added to assets 'by itself' in MyGeotab

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["administrators"]

A broadcast-only group for customers and resellers to receive monthly and quarterly Map Server Updates in MyGeotab.

Map Server Updates Group

A broadcast-only group for receiving Geotab integrations news and updates!

Integrators Group

The exclusive spot for members of the Geotab Community Insiders Program - users who stand out for their willingness to help others and the Geotab Community mission.

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administrators

Digital Community Specialist

Hey <a data-id="12391" data-value="thubui" data-denotation-char="@" href="/user/thubui" class="text-decoration-none mention">@thubui</a> , Thank you for asking your question in our community. I dont know of anything built in that would exactly fit this need. I think we do have some options for this in our marketplace that <a data-id="2084" data-value="DaneWhipAround-2084" data-denotation-char="@" href="/user/danewhiparound-2084" class="text-decoration-none mention">@DaneWhipAround-2084</a> or <a data-id="2006" data-value="ORIGOSafety-2006" data-denotation-char="@" href="/user/origosafety-2006" class="text-decoration-none mention">@ORIGOSafety-2006</a> can speak to with their solutions. Have a good one! Eishi FUN

Capture, store and manage vehicle condition photos per vehicle

<a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> too bad none of that was it. Probably best to make a support ticket then and see whats going on here. I know Cris mentioned an issue with Go focus Audio the other day so maybe there is some kind of bigger issue going on they can identify. I havent seen anything about that when I look internally though.

Audio on SurfSight cameras

Hey <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> , Thank you for asking your question in our community. I assume you are referring to Geotab ACE. If that is the case you will need either Admin clearance or there is a list of each clearance you need in your custom clearance in order to use it: <a style="color:#1f1f1f;background-color:#e9eef6" href="https://docs.google.com/document/d/1UOfJAj48VqrQLqk_C13CCOl9NnFf_FWgjXSyAX9IiRg/edit?tab=t.0" target="_blank">Geotab Ace V2 User Guide</a> page 11. Here is a the list also for your reference: To enable and use Geotab Ace, the user account must either have the Admin role, or if they do not have the Admin role, their assigned role must have ALL of the following permissions enabled (for example, if you want to create a new role for users to use Ace without granting them Administrator-level access):<ul><li>View Assets</li><li>View engine diagnostics</li><li>View Driver's Collision risk</li><li>View Vehicle's Collision risk</li><li>View driver identification features</li><li>View engine types</li><li>View EV Performance Data</li><li>View events</li><li>View event rules</li><li>View fault data</li><li>View groups</li><li>View status data</li><li>View zones</li><li>Trips and activity report</li><li>View fill-ups, EV charging history, and fuel transactions</li><li>Zone visits report</li></ul> Let me know if you have any other questions! Have a good one! Eishi FUN

What permissions do I need to use Geotab ICE?

Hi <a data-id="1969" data-value="danielaramirez-1969" data-denotation-char="@" href="/user/danielaramirez-1969" class="text-decoration-none mention">@danielaramirez-1969</a> , thanks for raising this. A couple of things are worth checking: - Surfsight's guidance says audio playback for AI-12 recordings is supported on firmware 3.12 or later. If you don't hear audio in the cloud player, download a recording and check the downloaded file. - Make sure you're reviewing a video from the front or in-cab camera, rather than a snapshot event or an auxiliary camera; those won't contain audio. - In the Surfsight add-in, check Vehicles → camera Settings → Record Audio in Front and Cabin for each affected dashcam. The public guidance I found doesn't clearly specify whether live streams include audio for every model and firmware. Could you share the camera model and firmware version, and whether a downloaded recording has audio? Please don't post camera serial numbers publicly. Have a good one! Eishi FUN References: About recorded audio (https:&#x2F;&#x2F;kb.surfsight.net&#x2F;hc&#x2F;en-us&#x2F;articles&#x2F;4404336684818-About-recorded-audio) · Dashcam settings (https:&#x2F;&#x2F;kb.surfsight.net&#x2F;hc&#x2F;en-us&#x2F;articles&#x2F;360019638000-Dashcam-settings)

<a data-id="12371" data-value="syedaghazalzahraasim" data-denotation-char="@" href="/user/syedaghazalzahraasim" class="text-decoration-none mention">@syedaghazalzahraasim</a> Hi Syed, thanks for letting me know—the MyPreview link in my older reply is no longer active. Sorry about that. For API testing, you can create a demo database through MyGeotab registration (https:&#x2F;&#x2F;my.geotab.com&#x2F;registration.html). Choose the Create a Demo Database option and follow the prompts. It includes simulated vehicle data for testing; you can select an expiry date of up to 60 days. You'll then use that database and an API user to connect. The SDK Getting Started guide (https:&#x2F;&#x2F;developers.geotab.com&#x2F;myGeotab&#x2F;guides&#x2F;gettingStarted&#x2F;) has more information on preparing a test environment. One note: the demo data is simulated, so it won't provide live locations from a moving vehicle. If you need to test against live location updates, you'll need a device in a test database. Have a good one! Eishi FUN

Demo account or demo vehicle request to test the API

Hello <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> , Thank you for asking your question in our community. Its hard to say exactly what went wrong here without digging into it a little more. We would want to investigate it with support and see if we can find the root cause. I would only be guessing if I tried to diagnose it here so I think it would be best to make a ticket with support and have them take a look at it. Let us know if you have any other questions. We are happy to help. Have a great day! Eishi FUN

Video audio failure

Hey <a data-id="1351" data-value="Cristian.hdz.Prime24" data-denotation-char="@" href="/user/cristian.hdz.prime24" class="text-decoration-none mention">@Cristian.hdz.Prime24</a> , Thanks for flagging this in the community. If the IOX-GO TALK language change isn't sticking when you edit a single asset, it may be related to an issue we've identified with that save path. For now, try changing the language through bulk edit, selecting only the affected asset. Then reopen the asset to check that the new language was saved. We have a fix moving through deployment, but I don't have a confirmed rollout date. If bulk edit doesn't work either, please let us know and we can investigate further. Hope that helps! Eishi FUN

language change in iox gotalk

Hey <a data-id="12003" data-value="tanyamain" data-denotation-char="@" href="/user/tanyamain" class="text-decoration-none mention">@tanyamain</a> I am not familiar with this being part of the original beta but I did confirm with the product manager that if the Odometers are not tracked then we cannot assume or pull odometer into the asset page.

Odometer entry on Defect/Inspection Reports

Hey <a data-id="8256" data-value="AtaydeMM-8256" data-denotation-char="@" href="/user/ataydemm-8256" class="text-decoration-none mention">@AtaydeMM-8256</a> , Thank you for asking your question in our community. I apologize for the delay in responding to you on this post. This is a really interesting use case and I want to make sure the right people get into this conversation. I have brought this up to our team that works on the MCP. I will either have them come in here or relay what they tell me after they have some time to review and look into this a little. I appreciate your patience and encourage you to reach out if you have any other questions in the meantime. We are always happy to help. Have a great day! Eishi FUN

Extracting DebugData (debug records) via the MyGeotab MCP Connector

Hi<a data-id="8256" data-value="AtaydeMM-8256" data-denotation-char="@" href="/user/ataydemm-8256" class="text-decoration-none mention">@AtaydeMM-8256</a> , great question! Your interpretation is generally correct, with one important distinction: GprsModemPowerOff should not be treated as a connectivity failure by itself. When a GO9B is stationary, it can enter a low-power state and power down the cellular modem between scheduled communications. General GO device guidance indicates that, after a vehicle stops, the device normally communicates approximately every 30 minutes for the first 48 hours. After an extended period of inactivity, the heartbeat interval can change to approximately every 23 hours. Low power mode also reduces heartbeats to approximately every 23 hours. A sequence such as: GprsModemPowerOff → GprsModemPowerOn → ModemConnectionSuccess is consistent with the device waking for a scheduled heartbeat and successfully reconnecting. In that situation, the modem-off period is expected power management, not a cellular outage or device fault. For availability calculations, I recommend measuring against the device's expected communication opportunities, rather than treating every modem-off interval as downtime: - Do not count an expected modem sleep interval as a connectivity failure. - Do not count that interval as active connected uptime either. - Use a grace period based on the applicable heartbeat interval, plus reasonable processing and transmission tolerance. - Treat the device as having a genuine communication outage when it fails to wake and reconnect within the expected interval. I would not automatically exclude every GprsModemPowerOff record. The surrounding sequence and timing are important. A normal sleep cycle should be followed by a modem wake-up and successful reconnection. Repeated connection failures, missing expected heartbeats, or a gap extending beyond the expected interval would require further investigation. In short, for a stationary GO9B, it is reasonable to exclude expected modem sleep time from the connectivity denominator, provided the device wakes and reconnects as expected. I would report planned sleep time separately from both connected uptime and genuine communication outages. Hope that helps clarify the methodology! Eishi FUN

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The Road Ahead: Video Coaching, Next Gen GO and Marketplace in MyGeotab

The Road Ahead: Safety, Videos, Custom Forms, Investigations and Next-Gen Tracking

The Road Ahead: GO Focus Pro, Ace, Trips, Work Orders, Utilization & Compliance Enhancements