We have a new Geotab Database customer, my global credentials should allow me access to the database. I cannot access it, it gives me an error Invalid User Name or Password

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HomeCommunityMyAdminLogging in and Getting startedWe have a new Geotab Database customer, my global credentials should allow me access to the database. I cannot access it, it gives me an error Invalid User Name or Password

We have a new Geotab Database customer, my global credentials should allow me access to the database. I cannot access it, it gives me an error Invalid User Name or Password

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Hello @sssch-1481

Is it possible to ask the customer to check to see if allow reseller access is turned on.?

Here is a link to community post that details the steps to check and enable it if this is the issue.

https://community.geotab.com/s/article/How-to-enable-Reseller-Access?language=en_US

If you have any questions please let us know.

Thank you

Jason

Best Answer

3 Replies

Hello @sssch-1481

Is it possible to ask the customer to check to see if allow reseller access is turned on.?

Here is a link to community post that details the steps to check and enable it if this is the issue.

https://community.geotab.com/s/article/How-to-enable-Reseller-Access?language=en_US

If you have any questions please let us know.

Thank you

Jason

Best Answer

Original Poster

Thank you, I will check this. I appreciate the assist.

My pleasure, any issues please let me know.

Jason

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