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HomeCommunityGeotab DriveHOS LogsMy device is not recording drive times. only off and on duty times. is there something I need to change in settings?

My device is not recording drive times. only off and on duty times. is there something I need to change in settings?

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Geotab Drive
HOS Logs
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PSaun-1836
Original Poster

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Top Answers

J
J
JoyB-1751

Hey, @PSaun-1836​!

 

There are three things I'd recommend checking on this:

  1. Is your vehicle set up to Automatic or On under Assets > [vehicle you'd like to check] > Settings > Advanced > Hours of Service (HOS)? If set to Off, this will not record Drive time.
  2. Check your device plan. This should be under Rate plan on the vehicle's Edit page. This needs to be on Regulatory or Pro or ProPlus to work with HOS.
  3. Check the installation. Sometimes your GO device may be getting power but not reading things properly; in this case a quick reinstallation may do the trick.

 

Hope this helps. :)

 

Best,

Joy B

Best Answer

4 Replies

J
J
JoyB-1751

Hey, @PSaun-1836​!

 

There are three things I'd recommend checking on this:

  1. Is your vehicle set up to Automatic or On under Assets > [vehicle you'd like to check] > Settings > Advanced > Hours of Service (HOS)? If set to Off, this will not record Drive time.
  2. Check your device plan. This should be under Rate plan on the vehicle's Edit page. This needs to be on Regulatory or Pro or ProPlus to work with HOS.
  3. Check the installation. Sometimes your GO device may be getting power but not reading things properly; in this case a quick reinstallation may do the trick.

 

Hope this helps. :)

 

Best,

Joy B

Best Answer
E
E
EishiFUN
Geotabber

Do you still need any help with this @PSaun-1836​ ?

P
P
PSaun-1836
Original Poster

Yes. The Driver's settings are the same as all the other drivers from an admin point of view. I still need to check his phone to see if there is something there. His Eld doesn't record drive times but the truck does so somewhere something must be set wrong.

 

E
E
EishiFUN
Geotabber

I am sorry to hear you are still having this issue. I think it would probably be best at this point it would be best to make a ticket with your reseller and have them take a look into this and see if they can find where the issue is.

 

Sorry we couldn't offer more help in the community. If you need any help getting into contact with your reseller please let me know. I am happy to help.

 

Have a good one!

Eishi FUN

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