Have you received them in the past? I believe location coordinates will only reflect in the database

Hi @cristian.hernandez cristian.hernandez@metricamovil.com​ , I found this information about reports based on MyAdmin and reports based on MyGeoTab information or the database, as Johnson mentioned:

Based on an AI query:

These are the two golden rules for understanding the difference between the two platforms: the update frequency and the data source.

To complement your analysis and for you to use as a reference in your technical reports, here's a summary of the reasons for these discrepancies:

1. The synchronization cycle (24 hours)

MyAdmin isn't designed for live monitoring, but for asset management. When you change a service plan (for example, from Basic to ProPlus), the request must travel through several provisioning servers before the device "receives" the new instructions on what data to send.

Tip: If you need a change to take effect faster, sometimes it helps to force a physical "Power Reset" on the unit so that, upon reconnecting, it requests its new parameters immediately.

2. Difference in "Sources of Truth"

As you correctly mentioned, the sources are different:

MyGeotab (Telemetry): This is a constant flow of data. If the device has a signal, the data arrives in seconds. It's the tool for Operations and Security.

MyAdmin (Administration): This is a consolidated summary. It focuses on the "health" of the contract and the hardware. It's the tool for Billing and Warranties.

3. The "Heartbeat" Factor

MyAdmin is usually updated with what we call the device's Heartbeat, which is an administrative data packet that the GO sends less frequently than location data. That's why you can see a unit moving on the map (MyGeotab), but in MyAdmin it still appears as "Unknown" until it sends its next administrative package.

Your report is based on MyAdmin data. Would it be better to base it on MyGeotab data if real-time information is needed?