Partner Guide — Geotab Integrated Solution for Komatsu
Learn how to use the Geotab Integrated Solution for Komastsu Vehicles available in MyGeotab. This document provides insights to commonly asked questions regarding the Geotab Integrated Solution for Komatsu.

User Guide

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Partner Guide

June 2024


Introduction

This document provides insights to commonly asked questions regarding the Geotab Integrated Solution for Komatsu. Our intention is to support you, the Geotab Partner, by providing all the essential information related to this solution.

Which vehicles are eligible for this solution?

  1. Region: NA, Europe (Beta)
  2. Make: Komatsu
  3. Models: Any Komatsu machines with active ISO 15143-3 (AEMP 2.0) API subscription. To verify, reach out to your Komatsu Equipment dealer.

Ordering this solution

Step 1 — Get credentials from Komatsu

To sign up with Komatsu, the Customer needs to reach out to their equipment dealer to receive ISO 15143-3 (AEMP 2.0) API credentials. Ensure that the Customer has contacted the dealer to confirm that the user credentials (Fleet ID, Username, and Password) are valid for ISO 15143-3 (AEMP 2.0) API access. After this step has been completed, you can proceed to Step 2 to order the solution from your MyAdmin account.

Step 2 — Register third-party devices on MyAdmin

You will need Geotab third-party device serial numbers to use this solution with MyGeotab. You can order third-party serial numbers from your MyAdmin account using the following steps:

1

Log in to MyAdmin.

2

From the main menu, navigate to Devices > Device Management.

3

Click the Register third-party device button.

4

Enter the Account and Number of Devices (the number of vehicles you want to register).

5

Enter the Product Code as 10230.

6

From the Rate Plan dropdown menu, select Komatsu AEMP. For more information on subscription plans, check the Data Set document.

7

Click Submit to download a CSV file with allocated serial numbers.

8

The MyAdmin order process is complete. After you receive third-party serial numbers, complete additional steps in MyGeotab to start using the solution.

Step 3 — Add devices in MyGeotab (Geotab S.No. & Komatsu S.No.)

! IMPORTANT: Make sure to provide Komatsu Unique Identifier in the Vehicle ID Number when adding the device to MyGeotab. This unique identifier is an alphanumeric code (Model-SerialNumber), typically starting with one letter and ending with numbers. For example, if the asset Model is “PC138USLC-10” and Komatsu SerialNumber is “12345”, then the unique identifier is “PC138USLC-10-12345”. Make sure to provide the VIN when adding the device to MyGeotab.

Adding a Device to your MyGeotab database

1

Log in to MyGeotab.

2

From the main menu, select Assets.

3

On the Assets page, select the + Assets dropdown menu. Then select Add an asset.

4

On the Add a New Asset page, enter the Asset name (such as [Make][Model][Year] or the driver’s name), the serial number that you received from Geotab in the Serial number field, and then select Vehicle under Asset type group using the dropdown menu.

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5

Select Save new asset.

6

On the Asset Edit page, enter the Komatsu Unique Identifier of the asset in the Vehicle ID number field and then select Save.

7

Once you have done all the above steps, turn on the vehicle ignition to complete the process.

Adding multiple Devices to your MyGeotab database

1

Log in to MyGeotab.

2

From the main menu, select Assets.

3

On the Assets page, select the + Assets dropdown menu > Add multiple assets.

4

On the Add Multiple Assets page, upload a spreadsheet with the list of asset information, and select Vehicle under Asset type group.

NOTE: You must provide the Komatsu Unique Identifier as VIN.

5

Select Save all assets.

6

Once you have done all the above steps, turn on the ignition of all entered assets to complete the process.

! IMPORTANT: Be sure that you add the device to one database only, and that you provide only those asset identifiers that you are authorized to view.

NOTE: It may take up to 24 hours for the asset data to become available on MyGeotab after the devices are added to the database.

Step 4 — Provide Komatsu credentials

Customers must authorize Geotab to be able to receive asset data from Komatsu. Customers should follow the steps below to provide the authorization.

Using OEM Configuration Add-In

The Komatsu AEMP login information is required to be updated on MyGeotab platform by following these steps.

1

​Log in to your MyGeotab portal.

2

Go to Geotab Marketplace, search OEM, and add the OEM Configuration Add-In to your database.

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3

Select “Komatsu” from the OEM drop down menu.

4

Enter your “Fleet Id”, “Username”, and “Password” provided by Komatsu in Step 1.

5

Click Add Configuration.

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Using the Solution

1

After you have added the device in MyGeotab, navigate to Productivity > Trips history.

2

Under Trips History, click a trip to view it on the Map.

To view Telematics data and exceptions, you can view built-in reports, rules and exceptions from MyGeotab. For more details, please refer to the MyGeotab Product Guide.

For more information on subscription plans, Refer to the Data Set document.

Frequently asked questions (FAQ)

Billing

Will I be billed by Geotab or Komatsu?

While the solution uses the Komatsu embedded Telematics Device, all billing will be done by Geotab.

How do I choose a rate plan for the device?

MyAdmin provides subscription plan options in a dropdown menu during the order process. For more information on subscription plans, check the Data Set document. Pricing is available in MyAdmin under Billing > Rate Plans.

When does billing begin?

Billing begins the moment the device is added to MyGeotab and starts receiving data from Komatsu. The solution will be billed at the end of every month (prorated).

Managing Komatsu Devices

How do I identify Komatsu devices in MyAdmin?

You can see your Komatsu devices in MyAdmin under Devices > Device Management. All Komatsu device serial numbers start with “JL”.

Can I use the ‘Replace with new device’ function in MyGeotab?

GO devices can be replaced by OEM devices by using the Replace with new device option in MyGeotab. The Replace with new device option can only be used when moving from a GO device to an OEM device, it cannot be used to replace an OEM or third-party device with a new OEM device.

! IMPORTANT: To update an OEM or third-party serial number, the older OEM device must be terminated in MyAdmin, and unplugged in MyGeotab using the Unplug device > Keep Active option. Once unplugged, the new OEM serial number can be added on the asset page using Add device > Save new asset option.

How do I terminate a Komatsu device?

Komatsu devices can be terminated from MyAdmin by following the standard device termination process. Identify your devices under Devices > Device Management. Select the devices you wish to terminate and click the Change Plan button to select Terminate Mode. The devices will be terminated on MyAdmin. After this step is complete, we recommend that the devices be removed or archived from MyGeotab database as well.

What happens if I terminate a Komatsu device in MyAdmin?

Billing stops as soon as a device is terminated. To ensure complete termination, remove the device from the MyGeotab database or make it historic.

Can I reactivate terminated devices?

Terminated OEM serial numbers cannot be used again. If you wish to reactivate an asset, repeat the procedure in Step 2 and Step 3 to register and add a new device.

Can I change the Vehicle ID Number after it has been provided in step 3?

No, the Vehicle ID Number associated with an OEM serial number cannot be changed. If you want to make such changes, terminate the old device and repeat the procedure in Step 2 and Step 3 to register and add a new device.

Does standard Geotab Warranty or RMA Policy apply to Komatsu devices?

Geotab Warranty and RMA Policy do not apply to Komatsu devices. As the hardware belongs to Komatsu, their policy for hardware warranty and repairs will be applicable.

Getting Help

I cannot see device data on MyGeotab, what are some initial troubleshooting steps I can perform?

Here are some preliminary troubleshooting steps you can perform as a Geotab Partner:

  1. Look at the Serial number prefix. Ensure it is what was intended (JL). If not, terminate and start the process again.
  2. Check MyGeotab. Does the Vehicle ID Number exist on the device page? If not, add it.
  3. Confirm with the Customer that the asset has been moving.
  4. Ensure that you are using the correct credentials (as explained in Step 1).

Who do I contact for Support?

As a Geotab Partner, if you have used all applicable troubleshooting resources, please contact Geotab for support. Geotab is unable to support Accident Reconstruction requests for OEM devices.

✱ NOTE: If Geotab investigation indicates that the issue requires support from Komatsu, Geotab will open a ticket with the OEM. However, there is no SLA guarantee from Komatsu, so Geotab is unable to guarantee support for such issues.

How do I contact Support?

If you have an issue that requires technical support, contact Geotab Support. Make sure to specify the category as “Third Party Hardware” and provide both serial number and Vehicle ID Number as part of the issue description. If Geotab Support determines that the issue is not related to a Geotab service, we will refer to support material provided by the hardware partner. If required, we will escalate the issue and work with you to find a resolution.

It has been determined that my device does not work. What should I do?

The factory embedded hardware is covered under the OEM vehicle warranty. If your device does not work, go to an authorized Komatsu repair center for evaluation.

Resources and Contact Information

For more information, please refer to the MyAdmin User Guide. For questions, contact your Partner Account Manager.

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