Support Document

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Setup Process

Table of Contents


This document outlines the setup process required to systematically import Voyager fuel card transactions into a MyGeotab database.

! IMPORTANT: Clients must work directly with their Voyager Account Manager to have their Voyager account added to the daily data feed with Geotab. The database configuration in the Fuel Provider Add-In & Mismatch Fuel Report is required and should be requested through the Geotab Support team.

Voyager setup process

This section outlines the timeline of adding Voyager integration to a database.

Step 1: Request to add transaction to the Geotab file

  1. Contact the Voyager Relationship Manager or Voyager Customer Service team. For accounts handled through a Voyager partner, contact your fuel card Account Representative.
  2. Customers must sign the Voyager Data Release Form to authorize U.S. Bank to release fuel transaction data to Geotab. For accounts handled through Voyager partner, contact your Account Representative.
  3. ✱ NOTE: Voyager relationship manager, customer service representative or your Voyager partner account representative will notify you when fuel transaction data is ready for integration into Geotab.

  4. Register VINs for each vehicle with Voyager.

✱ NOTE: If the VINs are not associated with the card numbers, then the transactions will not be matched with the correct telematics. This is the most common reason for mismatched and unmatched fuel transactions.

Step 2: Voyager database setup

This step can be completed as soon as a request is submitted. There is no need to wait for Voyager to add info to the file. Add the Fuel Transaction Provider Add-In to the database and configure it with Voyager account number.

Step 3: Confirm that the Voyager setup is working

Clients and partners are advised to review the database after four weeks (30 days) to confirm that transactions are present. They may also contact Support for confirmation.

From the MyGeotab main menu, navigate to Engine and Maintenance > Fuel Transaction Provider. Review the following:

  1. Last imported date should be recent. If the date is old, it could indicate that there is something wrong.
  2. Confirm that the Voyager information displayed is accurate. If it is not, instruct the customer to submit the new or updated information to the distro for set up. You may also submit on behalf of the customer.
  3. Use the Fill Up report to see if recent fill-up events have taken place. If they have not, it means all is well. Make sure that there are no blank spaces before or after the Voyager account number.

  4. If the latest transaction date does not display or is old, make sure that the Voyager account number is accurate, and confirm with Voyager that the transactions are being sent to the Geotab file, specifically.
  5. If you are still having trouble seeing the transactions, please contact Customer Support through or through MyGeotab database by creating a ticket or live chat.

Fuel provider Add-In

Fuel transactions will be imported once per 24-hour period. Make sure there are no blank spaces before or after the Voyager account number.

Latest version of the Add-In can be found here:

Setting up the fuel provider Add-In

The Fuel Provider Add-In enables automated fuel transaction importing.

  1. Log into the database
  2. Administration > System… > System Settings.
  3. Select Add-Ins
  4. Click +New Add-In
  5. Go to GitHub Link to get the latest version of Add-In code.
  6. Click OK.
  7. Click Save.
  8. Go to Engine & Maintenance > Fuel Transaction Provider
    1. Enter the Customer ID (Voyager) under the Customer ID row.

    2. Select the Provider (Voyager).

NOTE: Last Imported automatically populates. Data transfer follows a Monday to Friday midnight UTC schedule.

Configure Fuel Mismatch Report

This section outlines the process of adding the fuel report to a Geotab database. The report can be found here

Setting up the Fuel Mismatch Report

  1. Log into the database.
  2. Select Administration > Report Setup… > Dashboard.
  3. Click the Create custom report.
  4. Drop the report file or click to select from the computer.
  5. Configure the report per Table 1.

Table 1: Report Configuration Variables



Field Value


Dashboard graphic options


Display Options

Dashboard viewers

All in Company Group

Date Range

Last Week

Refresh period


Additional Report Options

Next run

Select the following Monday at 5:00 am

Belonging to


Include unmatched


NOTE: This is not a fraud analysis or detection tool/report. It is designed to help Fleet Managers confirm if fuel card transactions are associated with the correct vehicle in MyGeotab.

Other Information

Transaction Mapping (Card data matched)

To match a fuel transaction to a device, there must be at least one reference between the fuel card data and the device. The following reference fields are acceptable:

  1. Device Description (name)
  2. Device Serial Number
  3. License Plate
  4. VIN

NOTE: If fuel card data cannot be matched to a vehicle, it will not appear as an event on the Fill-Ups page.

Fuel card transactions records that cannot be matched to a vehicle will be displayed at the end of the report with no vehicle reference. The hidden Data worksheet in the report can be unhidden to identify the VINs received from Voyager. This value is displayed in column X of the hidden Data worksheet.

Fuel Fill-Ups Report

Look up activity under Engine and Maintenance > Fuel and EV Energy Usage > Fill-Ups.

A fill-up event occurs every time fuel is added to the vehicle. A red warning icon displays for any fill-up row that does not meet validation criteria. Hovering the cursor over the icon will display the reason why the system flagged the fill-up.

Selecting the event will show the details of that particular fill-up event. A matching fuel transaction will also be shown if available. Mismatches will be highlighted in yellow.

Additional resources


Github Repository: Fuel Transaction Provider: Fuel Transaction Import:

Optional – Fuel Transaction Import Add-In

Fuel Transaction Import Add-In (manual imports)

The Fuel Transaction Import Add-In Tool is used to manually import files (XLSX, XLSM, CSV).

  1. Log in to the database
  2. Administration > System> System Settings.
  3. Select Add-Ins.
  4. Click +Add-In.
    1. Remove the default script under the Configuration tab.
    2. Copy the latest code from GitHub resource page:
  5. Click OK.
  6. Click Save.