Support Document

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Nov 28, 2022

Rate Plans

Base

The Base plan offers GPS location, VIN, Driver ID, basic IOX support and harsh braking detection.

Region: Worldwide

Regulatory

The Regulatory plan adds Hours of Service, IFTA and Temperature Monitoring, and Tachograph functionality over the Base plan. It is geared towards assisting fleets in meeting a range of compliance regulations.

Region: USA - Canada - Europe

Pro

The Pro plan offers the functionality of the Regulatory plan and adds support for engine, accelerometer and EV data.

Region: Worldwide

ProPlus

The ProPlus plan offers the greatest functionality, including Active Tracking, a limited lifetime warranty (conditions apply), EV data, and premium services including roadside assistance, and more.

Region: Worldwide

Additional Rate Plans

See here for information.

Device

Base

Regulatory

Pro

ProPlus

End-to-end security using authentication, encryption, message integrity verification, individualized devices with unique IDs, non-static security keys, and digitally-signed firmware

Patented advanced trip recording for accurate vehicle location and distance traveled

Wi-Fi Hotspot Functionality (additional monthly rate applies. Select regions only)

ProPlus + Wi-Fi

Internal GPS antenna

Position instantly available after cold start (ephemeris)

Simple to install

Installation record (date/time/location) when unit connected

Device tampering/removal detection with date/time/location stamp

Voltage monitoring on crank (indicates electrical battery health)

Battery voltage monitoring via regular heartbeats when ignition is off (identifies battery drain — door open/light left on)

Self-calibrating accelerometer — no vehicle setup required

Detect towing events (moving with ignition off)

False positive filtering (does not record railroad tracks, speed bumps, or potholes as aggressive driving)

Collision data memory buffer records over 100 minutes of second-by-second data — auto detection and upload of last 1.2 minutes on collision

On-device memory for logging out-of-coverage situations — up to 1 month of driving

80,000 logs

80,000 logs

80,000 logs

80,000 logs

Automatic OBD/CAN protocol detection at device install

Automatic VIN readout

Estimated odometer and engine hours (not based on engine data)

Actual engine hours, engine road speed, and odometer from engine

For Hours of Service (HOS) purposes only

Over-the-air firmware updates

Over-the-air plan upgrades

Over-the-air parameter modifications

IP indemnification

Limited Lifetime Device Warranty*

*Conditions apply. See End User Agreement

Active Tracking — Live Vehicle Location

Available with ProPlus.

Base

Regulatory

Pro

ProPlus

Real-time audible alerts or verbal coaching for rules-based driver feedback

Map updated with live vehicle movement

Engine Management

Available with Pro and ProPlus.

Base

Regulatory

Pro

ProPlus

  • SAE J1939 (including FMS) & J1708
  • Legacy OBD: SAE J1850 PWM/VPW, ISO 9141-2, and ISO 14230 KWP2000
  • Single Wire CAN (GM 33.3 kbps, Fiat/Dodge 50 kbps)
  • ISO 15765 CAN (including WWH-OBD, GMLAN, VW TP2.0) @ 125 kbps, 250 kbps, 500 kbps
  • Medium Speed CAN @ 125 kbps, 250 kbps, 500 kbps

Engine Data

(Recorded if supported by the vehicle)

Available with Pro and ProPlus.

Base

Regulatory

Pro

ProPlus

Odometer, Engine Hours and Engine Road Speed

For HOS purposes only

Coolant temperature

Driver's seat belt

Passenger seat occupied

Passenger seatbelt

Total fuel used

Total idle fuel used

Fuel level input (to identify fuel-up events and for data integration with fuel card)

RPM

Ignition detect

Check Engine Light

✔a

Engine faults, including unknown proprietary engine faults

Data Specific to Electric Vehicles (supported BEVs, PHEVs, and FCEVs)

EV driving energy used

EV battery charge % (SOC)

EV charging status

EV charging energy

In-vehicle Audible Alerts / Driver Feedback

Limited availability with Base and Regulatory. Full availability with Pro and ProPlus.

Base

Regulatory

Pro

ProPlus

Speeding

Driver ID not presented on ignition

Idling

Driving in reverse

Rule violation

Limited

Limited

High RPM — target fuel savings

Seatbelt usage detection over user-defined speed

Aggressive driving (acceleration, braking, and cornering)

Expansion

Base

Regulatory

Pro

ProPlus

Custom Add-In integrations available

Access partner Add-Ons and solutions through the Marketplace (additional cost may apply)

tac

Advanced Software Development Kit (SDK) supporting full integration and customization (C# & Javascript integration, full AJAX/JSON interface)

IOX-KEYLESS

ProPlus + Keyless

Monitor auxiliary input events — door open/close, sensors, etc. via IOX-AUXM

In-vehicle alert and notification via IOX-ALERT

In-vehicle verbal coaching via IOXs

Available in English, German, Spanish, French, and Italian

Driver ID via IOX-NFCREADERA

Loud buzzer via IOX-BUZZ

USB power for mobile devices and tablets via IOX-USB

One-way HOS data transfer via IOX-USB

Two-way data transfer via IOX-USB*

*Contact your Partner to enable this feature

Iridium satellite connection via IOX-SATIRDv2

EXTRA

EXTRA

EXTRA

EXTRA

Bluetooth® beacon monitoring via IOX-BT

DICKEY-john® Control Point control system via the IOX-DJ (Discontinued)

Rexroth® Compu-Spread® CS440 and CS550 controllers via the IOX-COMSPREAD (Discontinued)

Cirus Controls® SpreadSmart Rx® controllers via the IOX-CRS (Discontinued)

FORCE® AMERICA 5100ex® Spreader Control systems via the IOX-FAM (Discontinued)

Public Works solution with spreader controllers

ProPlus + Public Works

Public Works solution

Read third-party serial data via IOX-RS232M/F/D

Read third-party data over the CAN bus via IOX-CAN

Mobileye integration via IOX-CAN

Reefer monitoring with Valor wireless temperature sensors (requires IOX-CAN)

Tire Pressure Monitoring Systems (TPMS) integration with Valor wireless sensors (requires IOX-CAN)

Lone worker and man down solutions with Grace Industries integrated devices (requires additional IOXs)

Associate HID card to vehicle using RFID via IOX-HID (Discontinued)

Monitor analog auxiliary inputs — fuel levels, temperature, PTO detection, etc. via IOX-ANALOG

Control a remote relay in the vehicle with IOX-OUTPUTM

Driver feedback through IOX-GOTALK

IOX-UREADER

Base

Regulatory

Pro

ProPlus

Tachograph (only for Europe)

Driver ID

Remote Download (RDL) of logs, as well as vehicle and driver information

Real-time status and tachograph data (TAC)

Infraction Management (AFA)

CAN Clamp

Beta

Beta

Cold Chain

Beta

Beta

Temperature and other telemetry

2-Way communication (temperature set point, alarm clearing)

Dispatch vehicle to zone or address

Send multiple routes and auto-select next

2-way messaging

Set driver status

Can use Drive App on Android OS-based Garmins

Truck-specific features (road speed, sharp turn, red light camera) and routing

Drive App

Mobile device/tablet, data plan, and IOX-USB for HOS are extra cost.

Limited availability with Base. Full availability with Regulatory, Pro, and ProPlus.

Base

Regulatory

Pro

ProPlus

Asset Inspection

US Federal Regulations (§396)

Canadian Regulations (NSC 13)

Beta

Beta

Beta

Beta

Drive App Hours of Service (HOS)

US Federal Interstate Regulations (§395)

  • US property/passenger 60-hour/7-day & 70-hour/8-day
  • US property/passenger short-haul
  • 16-hour day support

Select US Intrastate Regulations

  • California property/passenger intrastate

Canadian Federal Regulations (N and S of 60°)

  • 7-day cycle 1 & 14-day cycle 2

Automatic duty status changes

Adverse weather condition support

Oil industry exemption support

Yard Move and Personal Conveyance support

Driver identification and co-driver support

Works alongside other third-party applications installed on mobile device/tablet

2-way messaging

Beta

Beta

Beta

Beta

Dispatch zone, address, or route to vehicle via messaging

Beta

Beta

Beta

Beta

Rules-based driver feedback via messaging

Limited/Beta

Limited/Beta

Beta

Beta

Navigation using built-in mobile device/tablet application or third-party navigation

Beta

Beta

Beta

Beta

Automatic driver-to-vehicle pairing when logged in to the Drive App.

Beta

Beta

Beta

Beta

Drive App Add-Ins

Personal Mode

Application

Base

Regulatory

Pro

ProPlus

Web-based tracking

Web-based trip log

Support for multiple map types and views

Unlimited customer zone importing, editing and creation (geofencing)

Notifications on zone entry/exit

Flexible group structure for vehicles, zones (customers), users, rules, drivers, and reports

Powerful and customizable business exception rules

Combination exception rules

Email, web-based popup, text message, and web service call notifications on rule exceptions

Roadside Add-In for towing, locksmith, battery boost, fuel delivery, flat tire change, and more

USA and Canada only, with fleet-wide utilization of the ProPlus plan. Other conditions apply

Personal Mode

Collision Reconstruction Add-In

Built-In Rules-Based Exceptions

Limited availability with Base and Regulatory. Full availability with Pro and ProPlus.

Base

Regulatory

Pro

ProPlus

Speeding

After-hours usage

Productivity (idling, arrival/departure times, and more.)

Backup when leaving

Engine diagnostics and issues

Dangerous driving (acceleration, braking, cornering)

Braking Only

Limited

Limited

Seatbelt usage

Collision

Low battery warning

Engine misuse (over-revving)

Reports

Limited availability with Base and Regulatory. Full availability with Pro and ProPlus.

Base

Regulatory

Pro

ProPlus

Custom Reports

Over 30 built-in reports

Customizable dashboards and reports

Trending dashboards and reports

Report scheduling

Private vs. Business mileage

Limited

Limited

IFTA fuel tax reports

Limited

Driver scoring reports

Limited

Limited

Risk management reports (insurance use case)

Limited

Limited

Customer stops by zone report

Driver congregation report

Customizable work hours, time off, and timecard reports

Collision reconstruction report

Reports for devices on Base and Regulatory mode will not include Accelerometer information

Find nearest vehicle to location including distance

Color-coding to signify the status of Garmin-equipped drivers on a map

Maintenance reminders scheduled by time or distance

Maintenance reminders scheduled by engine data parameters

For HOS purposes only

Unlimited users

Flexible user access control — features can be hidden or limited based on user or vehicle groups

Ability to audit all database actions

Scalable — up to 50,000 devices in one database

One year of cloud storage with tools for local file export

Industry best practices for security

Best-in-class Tier 2 and Tier 3 engineering support

Additional Rate Plans

Third-Party Device Plan (Global)

This rate plan allows third-party devices to integrate with the Fleet Management Application. The Application will accept the following data types from the third-party device:

  • Latitude
  • Longitude
  • Speed
  • Date and time
  • Ignition state
  • Auxiliary relay status for up to 8 relays
  • Engine/diagnostic data*
  • Device data*

* See the SDK documentation for the specific supported diagnostics.

Once integrated, third-party devices can use the majority of the features offered by the Application.

ProPlus + Wi-Fi (United States)

This rate plan enables the Wi-Fi hotspot on the Telematics Device Version 9+. This turns on the applicable master flags on the device. The Wi-Fi hotspot must also be enabled from the Fleet Management application for the hotspot to properly function. For the Telematics Device Version 9+ Beta period: Wi-Fi hotspot is only available on the ProPlus + Wi-Fi plan. The monthly data usage allowance for the Wi-Fi hotspot is 2GB.

ProPlus + Public Works (North America)

This rate plan includes the winter operational data communicated from the Telematics Provider supported spreader controllers. The logged data, along with winter operations specific reportings can be accessed through the Fleet Management Application. In addition to the Telematics Device Version 9 or higher, the IOX-WRKS cable is required.

With ProPlus + Public Works, government fleet managers can ensure all infrastructure is adequately serviced. In addition to the capabilities and data available on ProPlus, the ProPlus Public Works rate plan offers the following:

  • Collection of diagnostic measurements from the supported list of spreader controllers
  • Material usage monitoring

See the Public Works Features Matrix for additional details.

ProPlus + Keyless

This rate plan enables keyless functionality and remote vehicle management for pooled and shared fleets, in conjunction with the Telematics Device Version 9 (or newer)and IOX-Keyless as a part of the Keyless solution. Compatible with all vehicle types that have a keyfob.

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