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Order Now — Surfsight FAQ
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This document answers common questions regarding the Surfsight camera kit available through the Geotab Order Now Program. The camera kit includes an AI-12 forward/rear-facing camera in a tamper-proof case, and is activated with a Twilio Super Micro SIM card that has a 1G data access plan, a Secure Digital (SD) 128Gb commercial card certified to last 5 years and holds 100 hours of video, a mounting bracket, a 2-wire and fuse tap hardware kit and a proprietary security screwdriver.
The camera kit includes an AI-12 forward/rear-facing camera (SKU MKH-SRFAI12128SI) and is activated with a Twilio Super Micro SIM card that has a 1G data access plan, a Secure Digital (SD) 128Gb commercial card certified to last 5 years and holds 100 hours of video, a mounting bracket, a 2-wire and fuse tap hardware kit and a proprietary security screwdriver. See the Surfsight Twilio Data Plan Service Brochure for more information.
Currently Surfsight AI-12 cameras are available via Geotab’s Order Now Program, but Auxiliary cameras with side-facing and rear-facing options will be available in a future Order Now release, targeted for 2024. For immediate opportunities requiring auxiliary cameras, please contact email@example.com for assistance.
There are 2 ways to order Surfsight cameras:
There are 3 ways you can install the Surfsight camera:
Professional Installation utilizing Geotab’s Field Services team can also be purchased via the SKU: INS-CAMERA
These items can be ordered separately via the Customer’s database in the Order Now Marketplace or through the MyAdmin Store, where Resellers can order on behalf of their Customers. An installation guide is available that outlines additional installation details.
As Surfsight Cameras are each paired to GO devices, neither solution has term agreements, so all users are on a month-to-month term.
In January 2022, the Geotab Camera Add-in was launched for customers that ordered Surfsight cameras through the Order Now Program
The transition from the Surfsight Add-In to the new Geotab Camera Add-In in MyGeotab for existing Order Now customers began in February 2022.
New customers will only use the new Geotab Camera Add-In in MyGeotab.
Note: Geotab and Surfsight are currently working on extending availability of the new Geotab Camera Add-In to customers outside of the Order Now Program.
You have the option to create rules and record camera footage for certain driving events. Please refer to the Geotab Camera Add-In User Guide - [PUB] for directions.
There’s a tamper-proof cover on the camera that can only be accessed with a special security screwdriver that’s included in each Surfsight camera kit.
When an SD card is removed or the camera is modified, customers can create a rule in their database to capture when these events happen and receive notification of the pre-configured tamper event measurement in MyGeotab. Notifications can be set up for those events by user or distro list.
Each Surfsight AI-12 camera comes with a 24-month limited warranty stating that the camera is free from defects in materials and workmanship under normal use. This warranty begins upon reseller date of purchase.
It is not recommended to use the WiFi access provided by Geotab or Surfsight for video transmission. At this point overage charges are not processed if a user exceeds the 1G data plan provided by Twilio, so recommend using the data plan activated with the SIM card to transmit the required video data.
Seasonal-standby or suspend options are currently not available through Order Now. For immediate opportunities that require seasonal-standby or suspend options, please contact firstname.lastname@example.org for assistance.
Customers with Administrator security clearance have permissions to download their videos via MyGeotab APIs pulling from Surfsight’s servers where the video data is housed. Note that device views are estimated at 60 10-second clips; data remains on the card until it rewrites itself. AI events are uploaded and retained for 30 days.
Geotab offers shipping options to both U.S. and Canada, based on the current standard Go device shipping charges: $15 USD for standard processing and $100 USD for expedited requests. Canadian currency exchange rates apply.
We always want to prioritize that customers are trained in properly utilizing the cameras to maximize their data usage (60 min live stream/month limit). For specific events, please see the following data measurements:
Order Now is now available to our Canadian market. The only exception is the province of Quebec. Due to their applicable laws around French-Canadian packaging translation, that launch is planned in the near future.
Currently, Order Now is available in certain regions/countries and is continuing to expand. For Customer opportunities in Latam, please contact email@example.com for more information.