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MyGeotab Active Tracking FAQ
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Browse frequently asked questions about the Active Tracking feature in MyGeotab and learn how Active Tracking works, which vehicles can benefit from this feature, and the Rate Plans and GO devices for which it is available.
July 10, 2023
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Active Tracking is an optional ProPlus feature that couples an increase in the frequency of data transmission from the GO device with a leveraging of our patented algorithms in the GO device firmware. The result is an animation feature on the MyGeotab map moving the vehicle in real time and correcting the position with the actual location as updates arrive from the device — producing a very accurate view of where the vehicle is at any given time. Active Tracking will also enable real-time notifications and alerts for server-based rules.
Geotab has always logged data on the GO device using a patented algorithm based around curve logic. Active Tracking essentially “runs the curve” more frequently than regular logging. The GO device will log a new point if the difference between the actual and projected speeds is greater than 7 km/h, or if the difference between the actual and projected positions is greater than 28.5 meters, or if the buffer is full (every 100 seconds), or when ignition occurs. This will substantially increase the number of data uploads and the apparent immediacy of the data.
In contrast, vehicles without Active Tracking turned on will only “run the curve” when the buffer is full (every 100 seconds) or when ignition occurs. This means that units without Active Tracking turned on could experience a slight delay in sending data compared to units with Active Tracking turned on.
Originally designed for position-critical applications such as ambulances and other emergency vehicles, Active Tracking can be used by any fleet manager or dispatcher who wishes to track their vehicles moving in real time. Local delivery fleets, taxi fleets, or any fleet wishing to understand exactly what is occurring with their fleet will see benefit from Active Tracking.
Active Tracking is also required for time-sensitive server-based rules and notifications, such as posted road speed warnings for the driver using GO TALK. Active Tracking is designed to cater to customers that require real-time tracking for daily operations.
Because more data is transmitted from the GO device, Partners and Solution Integrators can leverage the feature to build time-sensitive or data-rich applications and Add-Ins.
Active Tracking is not on by default in the ProPlus plan (see the ProPlus FAQ). Geotab customers themselves, or their resellers, turn on Active Tracking directly in MyGeotab on the Vehicle Edit page:
Turning this feature on will automatically move any device from the Pro plan to the ProPlus plan. The device MUST already be on the Pro plan (or ProPlus plan) to turn on Active Tracking — that is, a device on the Base plan cannot turn on Active Tracking.
Only GO6 and newer devices have the Active Tracking option.
Note: It can take up to an hour from the time you turn on Active Tracking in MyGeotab to the time you see live vehicle updates on the map.
Once enabled, asset locations are updated every second for up to 20 moving vehicles at time on the map.
The browser refreshes the device location based on the latest information:
No, users turn on Active Tracking through MyGeotab and that in turn activates the ProPlus plan. However, you can disallow a user from being able to turn on Active Tracking through MyAdmin. See: What if I don't want my customer to turn on Active Tracking?
Active Tracking requires ProPlus, a rate plan that is designed for third-party integrations and special features. In our drive to automate processes as efficiently as possible, when a customer turns on Active Tracking for a device on the Pro plan, it automatically moves the device to the ProPlus rate plan.
The user will see the message “Active Tracking is not supported with this device plan.” An upgrade to Pro (which will then auto-upgrade to ProPlus) or ProPlus must be requested.
By default, all customers will be able to turn on this feature. However, resellers will have the ability to disallow this feature for certain customers in MyAdmin. To do this you must log in to MyAdmin, go to My Devices > Devices and filter for your devices or customers. After this you can select the applicable device(s) and click Active Tracking. A dialog to toggle User-enabled Active Tracking in MyGeotab will pop up. Select Off to disable Active Tracking for the selected devices.
If the user attempts to turn Active Tracking on with the feature disallowed in MyAdmin, they will receive a message reading: “Active tracking has been disabled for this device. Contact your reseller to enable this feature.”
Note: Even though the Active Tracking toggle within MyGeotab will be visible to the user, it will not be functional.
Active Tracking is supported on GO6 and later devices.
The GO device must be in good cellular coverage in order for Active Tracking to work. For best results, we recommend installing the device with a clear view of the sky to get a better GPS latch.
If the user wants to stop using Active Tracking, they must turn off Active Tracking in MyGeotab and inform their reseller. To ensure the device will not be billed at the ProPlus rate plan, the reseller must:
September 9, 2015
June 28, 2019
Sentence reformatting, rewording
March 3, 2020
Update document to latest Geotab template, add disclaimers
November 3, 2020
July 10, 2023
Vik Sridhar & Technical Writing Team
Updated Active Tracking functionality in MyGeotab and refreshed document template