Device status and replacement

Check whether a device has been suspended or terminated, or replace a device associated with an asset.

If a device stops reporting data, you can check its status to see if it has been suspended or terminated, or replace it if it needs to be swapped for a different device.

Checking if a device is suspended or terminated

Learn how to check if your device has been suspended or terminated.

Before you begin: To check if a specific device has been suspended or terminated, you'll need the device serial number, the device ID, or the name of the vehicle associated with the device.
  1. Click the Profile icon in the top menu and select Audit Log.
  2. Click Filters to open the filer panel.
  3. Select a date range for your data.
  4. Set the Audit type dropdown to Edit user.
  5. Click Apply.
  6. Enter the device serial number, the device ID, or the name of the asset associated with the device in the Search bar.

Replacing devices

Learn how to replace a device associated with an asset in your database.

Before you begin: Replacing devices in MyGeotab requires a clearance level of Supervisor or higher.
Important: The Swap option is only for replacing the device in the same vehicle.
Important: To move a device to a different vehicle, an installer must complete the removal and new installation flows in MyInstall. For more information, see the MyInstall help.
  1. Navigate to Assets page in the main menu.
  2. Select the asset that requires a device replacement.
  3. Click the Devices & Settings tab.
    Tip: We recommend copying the serial number of the device you are replacing into the Comment field on the Asset tab. This helps with device history tracking as it creates a record that the device was previously associated with this asset.
  4. Click on the More actions menu (indicated by three vertical dots) and select Swap.
  5. Enter the New device serial number for the replacement device in the popup window.
  6. Click Swap.
  7. Click Save on the Asset Details page to apply your changes.
The new device will now be associated with your asset.