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GO9+ Device Installation FAQ
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Browse frequently asked questions about the GO9+ device installation process, including questions about Wi-Fi settings, visual notifications, and troubleshooting potential problems.
Yes. While the installation process for the GO9+ is very similar to the GO9, there is an additional step required to enable the Wi-Fi hotspot. We strongly recommend that you familiarize yourself with all information contained in this FAQ. For GO9 installation instructions, see here.
You should add the device to your MyGeotab™ database before installing it in the vehicle. Until you have added the device to MyGeotab, you will not be able to view any vehicle data, and you will not be able to activate the Wi-Fi hotspot, even if you have successfully installed the device in your vehicle. If you do not add the device to MyGeotab before installing it in your vehicle, you will not be able to access any data between the time it was installed, and the time it was added to the database. This feature has been added to keep your data secure while protecting your privacy.
When the device receives power for the first time, you can expect the LED and beeping patterns described below.
Power on and firmware update pending
Power on and latest firmware downloaded
GPS is on but not connected
GPS is on and connected
Cellular modem is on but not connected
Cellular modem is on and connected
Device detects power
6 rapid beeps
Throughout the installation process
2 rapid beeps every 60 seconds
Before the device restarts to complete the installation
10 rapid beeps
✱ NOTE: Once the device restarts after 10 rapid beeps, standard device notification patterns are restored. It is only during the installation process that GO9 notifications are unique.
As mentioned in Audio (beeping) notifications, the device will beep twice every 60 seconds throughout the installation process. The process may continue for longer durations in areas with poor network coverage.
Blue (GPS) and Green (cellular modem) LEDs keep blinking until they connect to their respective networks. If there is no GPS or cellular signal, the blinking continues indefinitely. In this scenario, we recommend that the vehicle be moved to an area with better network coverage. The Red (power) LED blinks throughout the installation process, and can be ignored.
Installing a GO9+ device can take several minutes. Under normal circumstances, with good network and GPS coverage, you can expect the device to completely install in approximately 10 minutes. As the process takes some time, you do not need to monitor the device after the following conditions are met:
Yes, the device requires network and GPS coverage in order to complete the installation process. If the installation is performed in an area with no wireless coverage, then the provisioning process will only complete when the vehicle regains wireless coverage.
No. The installation process does not depend on the state of ignition.
Please ensure your device is connected and communicating, then follow the steps below to enable and connect to the Wi-Fi hotspot:
In MyGeotab, navigate to Vehicles & Assets in the main menu.
On the Vehicles & Assets page, select the desired vehicle from the list.
On the Asset Edit page, select the Settings tab.
✱ NOTE: The Wi-Fi tab is only visible after the GO9+ has completed the initial provisioning and the GO9+ has reported data to the MyGeotab database.
Under the Wi-Fi drop-down menu, toggle Enable hotspot to On.
In the SSID field, enter a unique SSID. This field indicates the Wi-Fi network name.
In the Password field, enter a unique password for the Wi-Fi network.
On the desired mobile device, navigate to device settings, select the desired Wi-Fi network, and then enter the password.
GO9+ Wi-Fi hotspot data usage is available to view at any time through the MyGeotab portal — via MyGeotab reports or through the API. To view data usage, navigate to the Vehicles & Assets page, then select the desired vehicle. On the Vehicle edit page, select the Wi-Fi drop down menu. The Data usage section displays the monthly data usage and resets on the first of every month.
By default, the Wi-Fi hotspot will remain active for 5 minutes after the vehicle's ignition is turned off, and the device goes into sleep mode. You can extend this by using the Turn External Devices Off option in MyGeotab by following these steps:
CAUTION! Using this feature to keep the Wi-Fi hotspot active may lead to battery drain.
✱ NOTE: A small number of vehicles sound an alert if any On-Board Diagnostic (OBD) third-party device requests data via the OBD port while the vehicle is locked and the ignition is off. As of firmware version x.27.x, GO9 disables this alert by default in order to provide full access to data according to the rate plan, without risk of sounding the alert. For more information, including how to verify and control the alert’s status, please consult the OBD Port Audible Alert FAQ.
The Wi-Fi settings will only show up for the device once the installation process detailed above is completed. Once the device is installed and ready, it will update to the latest firmware version. Once the GO9+ firmware is updated to version 123.29.XX or later, the Wi-Fi settings will then be visible.
For the SSID and password settings to take effect, the vehicle ignition may need to be OFF for up to 5 minutes before switching ignition back ON. After this time the Wi-Fi hotspot should be visible.
In order for the GO9+ to enable the Wi-Fi hotspot, it must be on the ProPlus+Wi-Fi Plan. The device plan can be changed in MyAdmin.
Yes, with some limitations to neighboring countries, however permanent roaming is not permitted. The telematics data will continue to operate as expected.
The following is a list of known issues that exist during the GO9+. Geotab is working to correct these: