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HomeCommunityHardwareInstallation (Harness, troubleshooting etc.)Issue with Geotab receiving data from an EV using the J1939 protocol

Issue with Geotab receiving data from an EV using the J1939 protocol

Open
Hardware
Installation (Harness, troubleshooting etc.)
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Davidg-1981
Original Poster

Hey Geotab Community,

 

We are working through a data issue with an EV Truck and Geotab.

 

We are working with the Vehicle OEM as well, and if possible we would like to connect Geotab Support with their and our team(s).

 

Overall Issues.

  • The vehicle is using the J1939 protocol using the expected pins and other ELD devices are working. 
    • The Geotab device is powered.
  • We are receiving GPS, fault and Geotab device specific data, but no other records or data are captured. Essentially no data from the EC2 or Vehicle itself.
  • We are working on gathering any related diagnostic data at this time.

 

 

Any ideas, thoughts or other related troubleshooting.

 

Thanks,

Davidg

 

 

 

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6 Replies

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EishiFUN
Geotabber

Hello @Davidg-1981​ ,

 

Thank you for asking your question in our community. We have this docuemnt that outlines what measurments we support for different EVs: Electric Vehicle Make/Model Support Reference [PUBLIC]

 

What is the make and model of the vehicles you are looking at? I can ask our EV team if they are vehicles we are working on at the moment or see if I can find any other details I can share with you.

 

Have a good one!

Eishi FUN

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Davidg-1981
Original Poster

Hey Eishi,

 

Thanks for the fast reply and information. Reviewing the list we actually use a couple OEM Vehicle vendors not in the current list.

 

In this case we are working with Harbinger Motors integrating with a Harbinger step van.

 

Any information would be greatly appreciated.

 

To note, we are working directly with Harbingers engineering team and can share diagnostics with Geotab if that would be helpful. Also, If possible we'd be happy to connect Harbinger and Geotab into the support conversation.

 

Thanks,

Davidg

 

 

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EishiFUN
Geotabber

So we may not have much experience with these vehicles and this is why we do have support for them right now. We not be able to read the data coming fro them for a number of reasons. If you want to investigate this further then I think it may be your best bet to make a ticket with our support team to look into this a little more with them. I would recommend following you normal channels to get into contact with support whether that be through your reseller or somewhere else. I will also be happy to make a support ticket for you if you would like.

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Davidg-1981
Original Poster

Hey Eishi,

 

Thanks for the update and suggestions, I am not familiar with the usual support channels, my impression was this support / community forum was the initial starting place. Which to note has been very very helpful!

 

That said, I would greatly appreciate the help to open a support ticket and some info on how or where I can follow up.

 

Thanks,

Davidg

 

 

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EishiFUN
Geotabber

Hey @Davidg-1981​  I made a support case for you. You should hear from our support team on this soon!

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Davidg-1981
Original Poster

Thanks @EishiFUN​

 

Much appreciated!!

 

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